IFS Solutions

Our customer has a  situation where engineers are unable to complete work tasks for various reasons, hence puts the task to incomplete with incomplete reason. Based on incomplete reason we would need a revisit on the same task and hence a new assignment is needed.If we do it from Mobile we have two options,Assign to me (which asks for preferred date and time) Needs to be plannedIdeally the requirement is let PSO decide when can it be replanned for based on the SLA. However problem here is, if we give the option of Needs to be planned, it creates a the new allocation but goes to unallocated as it becomes a co-requisite of the previous assignment (one which was incompleted) and thus cannot be scheduled by PSO anymore and also it will never go to the same technician even if technician has the available. And if we give assign to me, we need to give the preferred date and time and it goes to accepted status directly which is completely wrong.I’m looking for suggestions or best practices on

We have created a contact duplicate check based on a contact’s email and need to make email a required field in all contact creation locations. Unlike other dialogs, the Add Contact dialog does not appear in page designer. How do you edit these dialogs in IFS Cloud? If you know in Aurena, I’m sure the same would apply to Cloud.Thank you!

Hello everyone,In IFS Cloud, I would like the rows in tables or lists to appear in a zebra pattern — meaning alternating white and light gray backgrounds for better readability.How can I achieve this? Are there any examples or best practices available for implementing such a style?This feature is very important for the development work I’m doing.Thank you in advance for your help!

Hi All, I have added new assistance by customizing ‘QuotHandling’ standard pages. This new assistance is based on my new customised entity (CPartOrder), when I am finishing the assistance,the data is transferring to the database correctly but I am getting an error in Sync Monitor transaction section.Error Message Assistant The problem is I don’t have any method called ‘SaveCPartOrder’, Can anyone tell me why is this error occurring and what I need to do to avoid this? I am not sure why it’s expecting this method, seems like it’s coming from the framework. Thanks & Regards,Asanka.

Hi All,I have Customized ServiceEngApp and added  a new list to visible in IFS MWO Service Eng app, but it’s not visible there. In IFS Cloud application I can see the data. IFS Cloud IFS MWO Service Eng App Anyone has any idea on this? I would like to see the data in the app. Thanks & Regards,Asanka.

Hello,We are thinking about some changes inside our daily routines with the refill of our production areas.We are working with 25kg bags(between 500 and 1000kg /pallet) and have not so much space inside our production area to handle 10 pallets there.Now we have build up each item into single handling units and would like to create a automatically process if the qty inside the prod area is lower than 50kg , please refill with a transport task from stock warehouse.Is here somewhere how can help to fix this process, to make the handling easier for all employer inside production and internal logistics? 

Hello,In IFS Cloud, in which screen we could see the PO’S needs to be authorized or PO lines which require my authorization.Regards,Kruthika

Hello Community,On Posting Proposal page, in the authorizer summary, there is no table view option available at least in 23R1. I have checked a couple of environments now. There are hidden columns on the summary that I would like to add there, but as I’m not able to change this into table view, I am unable to see all the fields.Does anyone know if I could turn the table view on from somewhere, for example from page designer, or if this is a some kind of bug? 

In Cloud 25R1, if I select a future period in Service Contract Invoice Plan Lines page and raise an invoice - the expectation is that the system raises only one invoice (CO) for the selected row. But instead, it raises invoice (CO) for ALL the previous, non-invoiced periods. See below:  As another scenario, if I select TWO records and generate the invoice - then it will ONLY raise an invoice (CO) for the selected two records and none for the previous periods. Struggling to understand this behaviour. TIA

What method should I use to change the status Plannable to Tentative? Thanks in advance,

Hi,Does anyone know if its possible to add survey questions and answers including media items like survey pictures to the Mwo Service report ?kind regards,

Hello,I was able to setup the voucher approval workflow for most of our vouchers except the ones where ledger is “internal ledger” only.  The selection “use voucher approval workflow” is greyed out.I did not see in the documentation any restrictions related to the ledger.Did I missed something ?ThanksAlain

Hi IFS Community, Can anyone help me out with a little job I have, please? I need to create a CSV file on printing a certain type of invoice within IFS. I have seen that there are various places where files can be created and placed on the appropriate DB server. These seem to be scheduled Data Migration jobs but I want to do something based on the printing of the invoice. How can I do this? Maybe using Routing Rules might be an answer?I’m sure that there must be a simple approach to solving this but I don’t know it, yet ;-). Can anyone point me in the right direction,  please? Cheers,Neil. 

Hi, Is there an option to load IFS ai.Copilot in MWO Service or Maintenance applications in 25R1? Or it’s not available in mobile apps yet similar to the main application? Thanks in advance. /Indika

PO has a project connected. PO has multiple steps for the authorisation done by multiple auth groups. First group in step1 check if the project connection (and some other attributes) is correct and approves the authorisation first line.While the order is pending to be authorised by other auth groups in further levels, a user changes the project activity connection (not the entire project) to another activity sequence, which is incorrect.This causes confusions. Is there any way to stop this from happening?  

Dear All In our CFG enviornment, when the multi company employee registers his hours on the project activity, MCPR information [highlighted in red below] is filled automatically, but in UAT not. I compared the properties related to MCPR and the project setup parameters including the default link 1:1 on both the environments. Everything seem the same. Is there anything I missed whereby the MCPR information is not fetched automatically?  Thanks,Asela

Hello,I need to perform an audit in the IFS system to verify user access. The goal is to identify, for each user, which screens and functionalities they have access to. However, I’m not sure how to extract or view this information directly in IFS.Could someone please guide me on how to generate or find a report that shows user access details?

19:32:43 INFO - REQUEST method "POST"19:32:43 INFO - REQUEST uri "https://===========/main/ifsapplications/projection/v1/PrintDialog.svc/ReportDirectPrintRequest?odata-debug=json"19:32:43 INFO - REQUEST protocol "HTTP/1.1"19:32:43 INFO - RESPONSE status {"code":"500","info":"Internal Server Error"}19:32:43 INFO - RESPONSE headers {"OData-Version":"4.0","Content-Type":"application/json"}19:32:43 INFO - RESPONSE body "{\"error\":{\"code\":\"DATABASE_ERROR\",\"message\":\"Database error occurred. Contact administrator.\",\"details\":[{\"code\":20105,\"message\":\"ORA-20105: Report.PRINTJOBERR: Error occured while running the Report. Refer to Print Manager/Print Key 232\"}]}}"19:32:43 TRACE - SERVER version "odata-server-core Version 4.9.0.1-ifs"  when try preview purchase order before print always 500 internal server errorany solution?

I am wanting to Create Inspection Reports that the Engineers need to complete before they can Complete/Return a Work Task.I need a different survey to be displayed depending on the Item Class of the Object & the Work Type of the Work Task. Is this at all possible?Thanks,Lisa

I am attempting to create an Automatic Posting Rule in APPS 10 to trigger for specific Code Part combinations when the VALUE in the PROJECT Code Part Field is NOT NULL.  I have been successful in creating Automatic Posting Rule to reclass ALL I vouchers with the specific code part values - but have NOT been successful in getting it to work for that combination for ONLY when there is a Project value populated in the code string.  (per page Help: Project Code part values that identify the original code string. A percent (%) sign can be used in combination with a process code. Note! The code part names are user-defined. Information on the code parts is entered in Account and Code Part Values. Using % (percent sign) in a code part, results in automatic posting taking place even though the code part has a null value. If (_%) is entered, automatic postings are created only for code parts that are not null.)I have attempted using a value where the Project Code Part is populated in the  _% and

 Wondering why the service object operational status below is null.  How do I set it to operational. When I look at the Part Serial the Operational Status is “In Operation” I’m can’t find the serial in maintenance aware.  

Is it possible to upgrade to IFS Cloud 25R2 directly from IFS Applications 9?  

Does anyone has an idea for the situation below?Situation:We need to send e-invoice invoices (XML) to our customer in Belgium. For this, four customers have been created in IFS, even though it actually concerns one legal entity with one VAT number.The customer database in our set up in IFS is based on DUNS (credit agency nrs): for each unique DUNS number a customer is created. In other words, each location/branch of that customer has been assigned a separate credit agency number, although it is same entity

Hi Everyone,In both Sales Contracts and Sub Contracts, we have set up retention. While executing the contracts, I noticed a difference in how retention impacts the project figures. For example, in a Sales Contract with a total value of 400,000 and a 10% retention, once the Application for Payment is submitted, the Project Posted Revenue is updated to 360,000, with the 40,000 retention correctly deducted.However, in the Sub Contract, once the valuation is certified, the Used Cost is updated without deducting the retention amount. The main issue I’ve identified is that, in the Sales Contract, the Planned Revenue reflects the total contract value, while the Posted Revenue is updated with the retention deducted. In contrast, in the Sub Contract, both the Planned Cost and Used Cost reflect the total contract value without deducting the retention. Could anyone please confirm if this is the expected system behavior or if there might be a configuration or process I’m missing?I would really app

In tasks using Action Flow, the last-step header displays “Report In” in English even when the app/environment is set to Portuguese (Brazil). Occurs on iOS and Android.