IFS assyst

Hi all, I am using a ‘throw new Error’ piece of code in my ETM datamapper to force a failure when there is no record match when processing an excel file. This allows me to append a custom message to the end of the error log dump in the email instead of using the ‘No match - Error’ on the Record to Update which just shows a generic message with no detail. It does what I want it to do but in the email message generated it is prefixed with the usual dump.Two questions … Is there a way to just show my custom message? Or a completely different way to accomplish this. Is there a way to throw an info or warning message which will not stop processing so I can provide some additional information in the email as well.Thanks!T

661

1 year ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Contact User - User Flags

Hi,My organisation is looking to implement some features using the Contact User form’s User Flags. I am aware that we can modify those according to our needs. However, we have a very specific scenario where we would like to be able to create event queries based on the value of those flags. I haven’t seen those fields in the query form. Is there a way to create event queries using the User Flag values? My organisation is using assyst 11.2.3.Thanks!

1006

1 year ago

tressalDo Gooder (Customer)

asked in assyst Integrations

AssystREST authorisation

I’m a bit of a newbie to AssystREST and so maybe missing something glaringly obvious so please forgive me. I am trying to test AssystREST API with very little success.https://Server:port/assystREST/v2/ramlI can run the above and bring back all the resourceTypes from the api server, however trying to bring back an event based on the ID gives me a permission issue. When using postman to test I just get a 401 unauthorised code.

1663

1 year ago

USMAN-ADo Gooder (Customer)

asked in assyst General

Automatic incident creation when mail received

Hi All, We are trying to automate the automatic logging of received incident by mail in Assyst, was wondering if anyone has done this or have some useful input to getting this done. We are trying to eradicate manual intervention for quicker response time Currently running on Assyst 11.6.0 version Any useful tips would be appreciated Thank you

1173

1 year ago

neha28Do Gooder (Customer)

asked in assyst General

Service Offerings are not visible in assystNet Mobile app under Favorites. - ‘Computer Services and Request’ and ‘On/Off Boarding Requests’

Hello, I’m working on styling of AssystNet Mobile Interface and I’m encountering the below issue. I would really appreciate a solution for this. Under Favorites, the two Service Offerings - ‘Computer Services and Request’ and ‘On/Off Boarding Requests’ are not visible in assytNet mobile app. Please, help solve the problem.Thank you in advance.

921

1 year ago

Steve MillerHero (Customer)

asked in assyst General

Filtering Service Categories

We are looking at how we can promote the ‘Services’ screen filter on assystNet. Our user research indicates that the majority of our users do not know it is there.Services filter link and sub-section My question is two fold….Does anyone know if there is the ability to set this as expanded by default? (This was our first thought) How have you all promoted this feature to your end users?<div class="catalogue-filter-panel axiosHidden" id="uniqName_3_230" widgetid="uniqName_3_230" aria-hidden="true"> </div><div class="catalogue-filter-panel" id="uniqName_3_230" widgetid="uniqName_3_230" aria-hidden="true"> </div>

1122

1 year ago

Manish VermaDo Gooder (Customer)

asked in assyst General

ETM - Get Decision Answers

We have a requirement where we need to get all the answers of the Decision task using ETm.Example: A decision tasks has 2 Answers “Approved” and “Not-Approved”.We want these answers in a variable.Please help

731

1 year ago

VarnaaDo Gooder (Customer)

asked in assyst Integrations

IFS Assyst NET How to add custom iframe

Hi team, We have developed an internal chatbot that we are looking to embed in our assyst application. Kindly help us or guide on how to achieve this. We are looking to add the chatbot as an iframe to the homepage but we are not sure on how to achieve this as clearly the maximum customisation that can be done is only through CSS and we can not edit the source code. This is really urgent and important kindly advise on the feasibility and solution to achieve this.

851

1 year ago

rosscortbDo Gooder (Customer)

asked in assyst Integrations

IFS Assyst API

Hello, Anyone know if there is an IFS Assyst API for pulling ticket data?ThanksRoss

1422

1 year ago

Amal.aljohaniDo Gooder (Customer)

asked in assyst General

Have system in Incident form

Hi I have a question can we have visibility to SYSTEM in incident/Service request form https://wiki.axiossystems.com/assyst11-6Wiki/index.php/System_Theory

271

1 year ago

SmackyDo Gooder (Customer)

asked in assyst General

Sending Attachments In SmartMail

I’m trying to use SmartMail to send all files in a folder but can’t seem to get it to work using this line of code. -- include_files = [[{ -- app = AXIOS_BASE .. "\\Data\\Attachments\\", -- }]],I can’t figure out what the wild card is to include all files in the folder. If I explicitly state the file name the email with the attachment sends, but if I leave it blank or try any variation of wildcards, I just get an error Invalid email 'include_files' entry: no file exists with title. The email still sends but no attachments. The files can be in any format, .pdf, .xlsx, .csv, etc…Any help would be really appreciated.Thanks!

732

1 year ago

raza-mqDo Gooder (Customer)

asked in assyst General

AssystWeb and AssystNet @All Events Logged by me

How to bring the events created by me from AssystNet to show in AssystWeb@All Events Logged By me ?Same Type of event, when logged from AssystWeb, its showing in All Events Logged By me but when logged from AssystNet, its not showing in AssystWeb @ All Events Logged By me.

983

1 year ago

JoeDo Gooder (Customer)

asked in assyst General

SCHEMA VERSION MISMATCH Update Assyst to 11.6.3

Hello, we upgraded our assyst database from 11.3.11 to 11.6.3 (with intermediate jump to 11.5.2).After upgrading the app server (with the same installer version) we got a start error when deploying the assystEAR.ear: SCHEMA VERSION MISMATCHComplete error:"{ \"WFLYCTL0080: Failed services\" => {\"jboss.deployment.subunit.\\\"assystEAR.ear\\\".\\\"assystEJB.jar\\\".component.SystemParameterServiceBean.START\" => \"java.lang.IllegalStateException: WFLYEE0042: Failed to construct component instance Caused by: java.lang.IllegalStateException: WFLYEE0042: Failed to construct component instance Caused by: javax.ejb.EJBException: java.lang.RuntimeException: com.axiossystems.assyst.exceptions.SchemaVersionException: SCHEMA VERSION MISMATCH Caused by: java.lang.RuntimeException: com.axiossystems.assyst.exceptions.SchemaVersionException: SCHEMA VERSION MISMATCH Caused by: com.axiossystems.assyst.exceptions.SchemaVersionException: SCHEMA VERSION MISMATCH\"}, \"WFLYCTL0412:

1111

1 year ago

mancelticDo Gooder (Customer)

asked in assyst General

Assyst Search Error Message

We have had multiple users (including myself) receive the attached system error message. This issue is very sporadic and does not occur all the time. In addition, it’s not repeatable, so whatever activity the user was doing when the error happened, if they go back in and do it again it always works fine. I’m only aware of this occurring on Assyst Web not our self-service portal. We have not been able to find and pattern or reason for this random system error.Has anyone else encountered this and if so, did you find any root cause and were you able to prevent the issue from occurring?

541

1 year ago

moconnor1Sidekick (Customer)

posted in assyst Reporting

PowerBI Report Build/Templates Community Share

Does anyone currently utilize PowerBI for their reporting? Would the assyst community find it beneficial to potentially share some of the different templates you've created or structure you’ve put together to present useful and efficient reports?Thought it could be beneficial to center some of that in a community conversation thread as opposed to having to schedule calls with other IFS assyst customers through our account managers etc! Full disclosure we are in the exploratory stages of PowerBI as we transition from on-prem to SaaS with our assyst instance. Very interested in seeing what people have done and built, and of course if anyone is willing to collaborate and share all the better!

76315

1 year ago

moconnor1Sidekick (Customer)

posted in assyst General

CMDB Demo

Hi All,We’re considering moving forward with implementing a CMDB and prior to presenting to our leadership for approval of a SOW etc was wondering if anyone would be willing to host a brief demo of their CMDB instance?We are a healthcare organization with both owned and managed facilities and are working out the discovery side of things given all of the tools and applications we are utilizing in our environment currently.Even if it was a brief video vs a full on demo I think anything would be helpful to show or have on hand for reference if at all possible.Let me know if this works and

1174

1 year ago

nwestSidekick (Customer)

asked in assyst ITOM

CMDB/ITOM Implementation

Are there any customers who would be willing to share their recommendations and/or advice when implementing the IFS ITOM module? We have built out our CMDB but would like to talk to someone about their experience when implementing both modules (ITOM and CMDB). Thanks!

962

1 year ago

Manish VermaDo Gooder (Customer)

asked in assyst General

ETM - Discontinue Secondary Service Department

We have requirement to remove a particular secondary SVD from multiple Assyst Users.We created an ETM Mapper with Resource as “Secondary SVD” and Record to update as SVD and Assyst User Shortcode. But it is not picking up any record.

402

1 year ago

ChrisButtersSidekick (Customer)

asked in assyst Reporting

How to Identify Where a Ticket is Assigned to at the Point of Breaching SLA

Hello All, Has anybody before been able to using SQL identify where a ticket is assigned (SVD) to at the point when the ticket has breached?If so would you be kind enough to share this with me

1121

1 year ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Modification of System Forms

Hi, My colleagues and I noticed some time ago that some system forms, such as the Building form, cannot be edited (at least from the customizer). Is there a workaround to this, or a way to modify it? Similarly, is there a way to create custom lookups on tables that aren’t the Item, Cost Center, or Contact User tables? We haven’t found a way to do this yet, but it would prove very useful. Our environment uses assyst 11.2.3. Thanks!

1123

1 year ago

TSCDo Gooder

asked in assyst General

Mailimport via ETM

Hi everyone! Maybe you can help a newbie:When we read mails from a mailbox via ETM to create a ticket from them, the ticket is properly created in Assyst. But the original mail is not deleted in the mailbox. As a result, the same process is created over and over again. Where can I set in the ETM channel that the mail is deleted after successful import? Thank you very much!Torsten

893

1 year ago

AbdullahSidekick (Customer)

asked in assyst General

Conditional Expressions

Hello I would like to know if there is anyway I can print out a “String” based on the parent task field value $CURRENT_VALUE + “Reporter Name” + $new.affectedUser.name +"<br>" + "Technology = "+ $new.parentEvent.W("TECHNOLGY").name +"<br>"+ "Start Date = "+ $new.parentEvent.W("ACCESS_START_DATE") +"<br>"+"TEMPORARILY_ACCESS"+" == "+ $new.parentEvent.W("TEMPORARILY_ACCESS") So basically what I’m trying to do rather than the users in each task have to access the main record I want to output the fileds directly from the parent ticket into the tasks, which I have done successfully, my problem is the field “Technology” is a visibility filter based on value for multiple WebCustomGroupswhich are not in common so I would like to show a different text output for each value of “Technology”right now most fields on the form shows as NO VALUE and I want to hide that to only show the detail for the chosen webCustomGroup

601

1 year ago

AbdullahSidekick (Customer)

asked in assyst General

Conditional Expressions Text Output

Hello I would like to know if there is anyway I can print out a “String” based on the parent task field value $CURRENT_VALUE + “Reporter Name” + $new.affectedUser.name +"<br>" + "Technology = "+ $new.parentEvent.W("TECHNOLGY").name +"<br>"+ "Start Date = "+ $new.parentEvent.W("ACCESS_START_DATE") +"<br>"+"TEMPORARILY_ACCESS"+" == "+ $new.parentEvent.W("TEMPORARILY_ACCESS") So basically what I’m trying to do rather than the users in each task have to access the main record I want to output the fields directly from the parent ticket into the tasks, which I have done successfully, my problem is the field “Technology” as it is a single select field and act as a visibility filter based on value for multiple WebCustomGroups on the same form, which have additional or different fields besides the common details so I would like to show a different text output for each value of “Technology”right now most fields on the form shows as NO VALUE when called via the expression a

1132

1 year ago

Jayadev.nutakkiDo Gooder (Customer)

asked in assyst General

Automatically copy value from one field to another custom field

I would like to know how to build expression, if possible, to copy a value from one custom field to another Custom field for calculations.

643

1 year ago

raza-mqDo Gooder (Customer)

asked in assyst General

Single Select Fields on submission Form to be populated in Additional Fields or Runtime Parameters in Event Search

How to Single Select Fields on submission Form to be populated in Additional Fields or Runtime Parameters in Event Search ?

291

1 year ago

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