IFS assyst

I’m looking for a way to track deployments of equipment, but I don’t really want a fully blown asset manager.In IFS assyst, I want to connect a contact user (Customer) to an Item  in order to be able to find all item connected to a customer and the other way around, all customers connected to this item. I would also require a date field and a status field. A field to record the number of items connected would be useful as well.I’m currently using assyst 11.3.7 but happy to upgrade if that help.Does any have any ideas on how I could do thisThanks 

Hi Team,Could you please provide information on how below tables are linked to table jptsys_local_text_val:jptsys_web_lkup jptsys_web_lkup_dataThanks & Regards,Manish Verma

Hello everyone,We are considering internally to have a free text field as documentation on the ticket in AssystWeb, which must be filled in before the ticket is completed.Is it possible to create such a mandatory field that does not interfere with the workflow or actions on the ticket except for the Done action? Kind Regards!Jeremias

Hi everyone,I am using assystNET and would like to insert a page break between each web custom group of a service form to make each one in a single window and when the user fill it there will be ‘next page’ button on the end to take them to the next web custom group. My goal my is that I don’t want a long form where the end user has to scroll down to fill it. Thanks 

Our organization is upgrading from assyst 11.2.3 to assyst 11.7.2. In our current version, optional fields in the service catalog have an (Optional) tag below the field’s name. However, it looks like that tag has disappeared in 11.7.2.Is there a way for that tag to be shown in 11.7.2 automatically? Going through every field of every form to give them a new prefix or suffix is very inconvenient. For reference: In 11.2.3: In 11.7.2:Thanks.

Hello All, In the assystETM we have a mailbox reader where we take key words from the subject line and then match it to a relevant Import Profile so we can be a bit more granular in how we log emails from application system alerts.Now we want to expand it so we can read specific text within the body of an email and then apply that as a match to an Import Profile, please see below my JS: if (variables.subject.contains("Change based alerts")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Workflow Approval")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("BYOD FI02")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Post Journal")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job PN")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("AIF Detail Report - Premier Nutrition")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job ASN")) {"ABG-AX2

Has anyone done any configuration on generating affected user surveys where you can limit the number of surveys a user can receive if they’ve already received one within x amount of days? We don’t want to bombard our higher volume users with multiple surveys if they’ve already completed one in recent days etc.Nothing we can find on that currently beyond needing to potentially leverage professional services for something that otherwise seems like it would be in place for a customer somewhere already.Thanks

We are starting to look at using work manager in assyst and wondered if anyone had any pointers or  gotchas that I should watch out for.  Got it setup and noticed a few things that would make it better, added these or upvoted in ideasmultiple managers per svd for different areas/types of events - so they can have different lanes and easier to manage more filters, especially on itemanything else anyone has noticed or come up with different ways to manage/use these.

We are looking at improving UX through ticket logged emails base on source; e.g., 'We have logged a ticket following your call to our Support Analysts' when logged with the source of 'Phone'.We have successfully implanted this when using the system defined source options using the code below...ADDITIONAL VARIABLE[AV_SOURCE_TYPE"] = "event.receiveSourceType",ACTION PROCESSOR RULE{        [[ Internal User - Logged Email - Self-serviced by Portal]],        [[            ACT_TYPE_SC == "ASSIGN"                and (tonumber(ACT_TYPE_COUNT) == 1)                and (EVENT_TYPE == "i"                    or EVENT_TYPE == "s")                and (AV_REPORTING_USER_SC == AV_AFFECTED_USER_SC                    or AV_REPORTING_USER_SC == "")                and (AV_AFFECTED_USER_SC or "") ~= ""                and AV_AFFECTED_USER_SC ~= "XXEXTERNAL USER"                and AV_SOURCE_TYPE == "assystnet"                and (tonumber(AV_BUNDLE_EVENT_ID) == 0)        ]],        strSendMailV2 .. "TEMPLAT

Hello,I am trying to use ETM to pull out the Acquired Date of an item, then set a custom Date field value based on this date. The custom field will be set to 49 months after the Acquire date.Pulling out the value of the system field and doing the calculation is no issue, however when I try to set the value of the custom field, I am getting this error: In this case, the “acquiredDate” variable is being set earlier in the mapper from outbound.self.acquiredDate. If I convert the value to a string and use it to set the value on a single-line string field, it works fine (see below).  Any help would be appreciated. Thanks, Duncan 

Hi,I’m struggling to find how to get a custom field value with our LUA scripts. Normally - to get a value we do something like this:ASSYSTREST:get("Event",EVENT_ID, "richRemarks.content" ) However, how do a specify the shortcode of a custom field value I want to pull?I tried something like this, but it didn’t work: ASSYSTREST:get("Event", EVENT_ID,{customFields={customFieldShortCode="NEW AUTO PAGE OUT"}}) Thank you. Martin

Hi all.We have just upgraded our test environment ETM to 1.7 which introduces the HTTP(S) to the mix and are putting it through its paces to see what we could use it for.One use case we are looking at is possibly replacing a script we have running on our integration VM. We use future actions to trigger a stop clock action, with assyst user setting the date to ‘come off hold’ and leaving the success checkbox as false. The script (SQL included below) will query the DB and find tickets due to come off hold.select top 5 act_reg_id ACT_REG_ID , act_type.act_type_n "HOLD_ACTION" , date_actioned "ACT_DATE" , act_reg.incident_id "INCIDENT_ID" , incident.incident_ref "REMIND_INC_REF" ,incident.type_enum from act_reg inner join incident on incident.incident_id = act_reg.incident_id inner join inc_data on incident.incident_id = inc_data.incident_id inner join act_type on act_reg.act_type_id = act_type.act_type_id left join assyst_usr on incident.ass_usr_id = assyst_usr.assyst_usr_id where act_s

We need to sync accountExpires date field from AD in usr_flag2 field of contact user. I am able to sync the data but the data seems to be in datetime or other format.  For example expiry date for a user is set Monday June 3,2024 in AD but when i run the CUG process the value it updates in usr_flag2 field is 1336194720. How can I update the field with proper date format?     

Looking to see if any other assyst customers are currently utilizing Sailpoint in their organizations and if they’ve explored or setup ETM/ipaas integrations or did so via Boomi, etc.

We are trying to implement Teams integration for one of our clients using the Service Principal due to the active MFA on their accounts.Can someone who has already done this integration give us some more information regarding the certificate to use?We have provided our client with the following documentation but they are having some difficulty in providing the certificate.https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:Deploying_the_assyst_Virtual_Agenthttps://learn.microsoft.com/en-us/entra/identity-platform/howto-create-service-principal-portal#option-1-recommended-upload-a-trusted-certificate-issued-by-a-certificate-authority

We have been trying to use the substitution keywords to get a mailto link to send to customers through an action template that sends an email to our mailboxreader/etm This is mostly working, we can get the  event reference in the subject line,  but cannot get the substitution keywords to populate the body of the mailto. we have tried a few things and its so close but just doesnt put the subject/body in the right place, seems to not be picking up the ? correctly if we do  this it works great, without a body of the email<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><a href="$eventLink$new.event.formattedReference">approve</a> to try to get the body in we tried<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><vtl>#set($eventLink2 = "?body= Approved%0A%0DAdd%20Additional%20comments%20below%20if%20required")</vtl><a href="$eventLink$new.event.formattedReference$eventLink2">approve</a&

Hi Everyone,Would anyone have experience implementing the STMP Gateway in iPaaS?I’m referring to this:IPaaS SMTP Gateway - assyst11-8Wiki (axiossystems.com)IFS provided me a username and password for the gateway - however I have no clue how to input all of my MS Graph API connection credentials details for my email box.There are screenshots of configs fields in the wiki that need to be filled out - but WHERE do I input them?Thanks!Martin Provost

How is IPaaS and ETM licensed?  I understand that the account(s) must be configured as an Integrations license type in assyst.  Is there somewhere in the License form of assyst that might indicate an amount of integration licenses available, or do they piggy back on concurrent assyst users, or is it something else?James

Hi,Would anyone be able to advise whether or not it is possible to download ALL attachments on an event in one go (similar to Outlook) from within assystWeb, instead of having to click on each attachment individually?Thanks in advance.

Hi - I’d like to set up a monitor to list unassigned tickets in my SVD’s queue. Can’t figure it out. Anyone? Thanks.

Hi Team, We have a requirement where for a Service Request we want to open a task on the “Required By” date of the Service Request. Is there a way to a have a condition on a task in Process Designer to open it on the “Required By” Date? Thanks & Regards,Manish Verma

Hi all,Is there a way to copy existing datamappers? I have an existing datamapper and need to create two new ones and they are almost identical. Re-entering them all manually will take hours. Unfortunately. I cannot combine the functionality of all three into the original. Thanks!Trevor

In the assyst 11.7.3 release notes there is an enhancement to Event management“A Process can be added to, replaced, or removed from an existing Event using the 'edit Event' form. Support Users can now add, replace, or remove a process when editing an Event. Previously it was necessary to open the Process Designer to perform this function.”I can’t find anything on the wiki as to how to go about this.  Does anyone know?

Hi,I’m working with the Mailbox Reader ETM source files found here: https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:assystETM_1.7_-_Examples Is there a way to add the triggering source email to the Event just like the legacy MBR was able to do?Thanks.Martin Provost

 While the ticket is logged, and process is running I am able to edit the process and enter this Substitution Keyword to bring the Event Category but when doing this to new process before logging a ticket, it does not accept this keyword. Any Solution?