IFS assyst

We currently have users who want to be informed on changes against CI’s and want to receive a notification as an FYI that a Change Request was submitted against that CI. Is there any way to have a user subscribe to a CI within the CMDB, which would send them a notification when a change request is submitted against that CI?  

Assyst version 10, sp 7.5Hi, Can anyone advise how to limit an action such as “Major incident” to just one group/service department to see and select for them, whilst making the action hidden to every other group/SD? Many Thanks. 

Does anybody have a method for telling if an authorization task was flagged as not authorized so that we can generate the following tasks dynamically? Currently, we use a decision task following the authorization that uses the function below (called in AP) to evaluate the answer and take a decision. However, this doesn’t work in workflows that have multiple authorizations occurring at the same time since it evaluates whether any “Not Authorized” was taken.function evalAuthTasks(parmEventId)    --LOGGER:info("First line in evalAuthTasks")    local sSql = [[SELECT COUNT(id.u_num2) NOTAUTH_COUNT        FROM act_reg ar        INNER join act_type at on at.act_type_id = ar.act_type_id        INNER join inc_data id on id.incident_id = ar.incident_id        INNER join incident i on i.incident_id = ar.incident_id        INNER join incident i2 on i2.incident_id = id.u_num2        WHERE id.u_num2 = (se

Just a small customisation question - I am running multi-instances of ASSYST (10.7.5) and need to make a clear distinction between PROD and NON PROD environments. I’m hoping someone can point me in the direction for customising the separate landing pages accordingly - including the logo -?

Enhance the Change Calendar to look like an Outlook calendar with the ability to color code types of changes and populate the calendar information with the change request information or a link to the change request within the calendar entry. Currently, the change calendar layout is hard to read and takes a long time to load in production. 

Hello, Recently we’ve updated a custom form to include a new field which was made required in a form  referenced by some of our service requests.However, some of our contact users started complaining that they could not log an event anymore, because it was just shown “An error ocurred.”Almost every time we checked, it was a cache problem, but for two of those users, who use Firefox, even after clearing all the browser data, the new mandatory field never appeared.We ended up reverting the mandatory substituion of that field in Customizer, but I was wondering: given the nature of this issue, which mostly is dependend on end-user browser configuration, do you have any tips or advice on how to smoothly introduce this kind of changes? I was wondering if configuring JBoss cache control to avoid cache would be a good idea, but not sure it would work and even how to test it.Regards,Otmar 

Hello All, I was wondering whether anybody had been able to build an Action Processor rule based upon a specific answer from a Custom Lookup?If not does anybody have an alternative solution they have built?

Hello. Has anyone in the community had success using the dbArchive tool to archive and/or delete large numbers of events? We are currently investigating archiving in assyst, and we have about 1,400,000 events to either delete or archive. From our testing, it seems that the tool takes about 21 seconds per event, which would mean archiving the required events in our database would take months. We posed a question to IFS support about how to increase the speed or archiving, but they were not able to provide any guidance. 

We have a custom form on our service request events, with custom fields and values. These are returned by GET /assystREST/v2/events/123 in the response node <webCustomPropertiesDescription><==# ADDITIONAL INFORMATION (DO NOT EDIT) #=  #==></webCustomPropertiesDescription> encoded as a series of double asterisk delimited name/value pairs in the ADDITIONAL INFORMATION element.We are integrating with another system that needs to process these custom fields and values.Does Assyst REST API provide a means to extract these name/value pairs in a structured way? Or do we have to writing a custom parser that is tied to the internal custom encoding?We have Assyst v11.4.

I created some custom item forms in v11.4.3, applied the necessary visibility requirements, and associated the form with the required Product Class value.  However, since I upgraded our test environment to v11.5.1 the majority of the fields in the custom forms don’t show, even though they are not hidden or discontinued.  If I remove the custom form association then the default Item form details are all shown.  I also tried creating a new custom form (from the default) and, without making any changes for visibility etc, all fields are still not shown.Is there anything I need to change/reset/correct for custom forms at v11.5?

I’m wondering if anyone has had any success using an If statement in the Lookup Filter Expression. I’d like to have a dynamic Item B field based on a value of a custom field. This is where I’ve got to so far: IF($new.W("SSL-CORP-DEVICE").shortCode = "LAPTOPS",select item.id from item as item where item.id in (select item.id from item as item inner join item.itemUsers as itemUsers where itemUsers.user.shortCode = @*@$new.affectedUser.shortCode@*@) and item.id in (select Item.id from item as Item where Item.product.productClass.shortCode = @*@$new.W("SSL-CORP-DEVICE").shortCode@*@ and Item.itemStatus.shortCode !='DISPOSED',select Item.id from item as Item where Item.product.productClass.shortCode = @*@$new.W("SSL-CORP-DEVICE").shortCode@*@ and Item.itemStatus.shortCode !='DISPOSED'))My aim is to have a custom field with the shortcode of SSL-CORP-DEVICE be a custom lookup of Laptops, Desktops and Kiosk. If Laptops is cho

I am trying to pull an event’s itemB’s userChar fields using Rest and note that the uri below only presents the API with the basic/ standard information set in the connected items.http://<Server>:<Port>/assystREST/v2/events/10183439?fields=affectedUser[],itemA[],itemB[]I have tried explicitly calling the field in the web request uri with no luck.?fields=affectedUser[],itemA[],itemB[userFieldChar12]This information appears if we run a second pull using the item id extracted from the event, but that seems a bit wasteful and we are able to pass it in from the AP as a parameter if necessary. But I was wondering if anyone was already doing this and whether you might be able to give me some pointers? Thanks in advance.

Is anyone in the community running multiple action processors? Have you tried changing the config files to point to single rules and additional variables sets and was there any negative effect of doing so?We are considering it to make source control a little easier, but don't want to leap before looking.

Hi all, we have a challenging problem, for creating a custom report we are trying to write a sql query that retrieves events with their custom values.We don't have a problem with custom string values or single select lookup.The problem is with multi select custom field values, that we want to retrieve as comma separated values (i.e val1, val2 etc)We were wondering if someone has some piece of code as an example that you can share with us thanks!

we'd like that a knowledge procedure is shown in assystnet while an incident is being logged. In the wiki we read that it is possible but we didn't find how to configure it. Can you help to find the related wiki page or give us some instructions?

Good evening, I am currently working on ways to utilise the Action Processor feature within assyst.I’m having a few issues and have some questions, if anybody could assist that’d be really appreciated. How can I fetch the description of an incident within an action processor rule, I’ve tried EVENT_DESC and EVENT_DESCRIPTION. In addition to the variable required, is there a page in particular that lists all available variables? If a variable doesn’t exist in the (hopefully existing) list mentioned above, is it possible to create them via the Action_Processor_conf- if so, is there a list of in-depth variables to pull from? All assistance is very much appreciated. Thank you in advance. 

Good day,We have several applications (9) that are all part of one shared system. The support team is looking for the ability to log an Incident that would flag all of the shared applications as being down. Presumably, the intent was, if clients call our Service Desk and report an issue with Application A, they want Service Desk to be alerted to the fact that this application is down due to the core service issue affecting all of them.Initially, we thought we could a use separate CI that would represent the core service. Then, using Item Relations, we would link them together (and also be able to illustrate the dependencies in Impact Explorer). Unfortunately, it does not appear to be possible to flag all of the applications as being down.Does anyone have any ideas or experience as to how we could possibly fulfill this request?Thanks!...Donovan 

We need to add feature for creating or exporting report for Critical-Important-Normal deployed Patches,This is a major need and feature we need to so we can categorize or filter the type of patches that we deployed, without this feature its not possible to identify the severity of the deployed patches

Good day, As we’ve continued to improve the quantity and quality of the application data held in our CMDB, we’ve added additional fields to our Item form. We want to be able to import data to these new fields to support decision making for risky applications, etc.When we upgraded to assyst 11.4.1, we gained the ability to use assystETM, which is great. In looking at the DMW interface, it appears there is no way to create/update customized fields. I am wondering if perhaps I am overlooking something, or if there is another recommended way we can mass import data  (usually as a one time thing to move towards keeping the information updated in assyst). Thanks so much,...Donovan

Hello Techs,We have a requirement where ITOM agent password should be in encrypted format and should not be visible by any means.Encryption of the password is to be enabled across the entire installation process. Reason being, the server does not have the password in the encrypted format currently which indeed a vulnerability by all the means and has been picked up by the Cyber Security folks.We need the password to be in encrypted format in order for us to make sure it does not show up anywhere while the entire process takes place.

Where will the release notes be available as it was noted the previous wiki for IFS Assyst will no longer be hosting them?

Hello! Currently we handle requests to change our service catalog via a standardized form which is attached to service requests we use to proceed with changes on the service designer, event builder and configuration items.We’d like to know if it’s possible to automate this process. We’d like to create a form in assyst that would gather the followin information:Business Owner Business Unit Business Manager IT leader Responsible service departmentWe also ask both parties (on the IT and business side), which will be the service offerings and their agreed SLA resolution times.From that form, we’d like to automatically update the service offerings and update (create or deactivate event builder entries).  Anyone achieved this ? Mostly, I’m unsure on how to create a form suited for this kind of task, given the unlimited number of possibilites for creating service offerings and indicating

Where would I find schema changes for 11.5? It would appear that tables have been deleted in the wiki.  

Hi ifs team,ich möchte gerne einen Verbesserungsvorschlag für assystETM dalassen.Wir würden uns für das ETM Frontend eine erweiterte Ansicht bzgl. Updates und Fehlern wünschen. Man kann im Frontend zwar die Camel Logs einsehen und mühsam darüber prüfen, was passiert ist, jedoch würden wir uns hier eine bessere Integration in die Detailansicht wünschen.bzgl. Update:Auflistung in der Detailansicht, welche Felder aktualisiert wurden. Mit “alter Wert” → “neuer Wert”. bzgl. Fehlern:Bei Konflikten mit bereits vorhandenen Daten -> eine Ausgabe mit welchem Datensatz der Konflikt besteht. z.B. Haben wir bei Items öfters mal den Fehler dass das Feld KeyA, welches bei uns mit der IP Adresse belegt ist, angemeckert wird. Hier wäre es hilfreich, direkt in der Fehlermeldung die ID oder den ShortCode des Items gemeldet zu bekommen, mit dem der Konflikt besteht.  Beide Verbesserungsvorschläge würden in unseren Augen beonders be

I need the latest version 1.0.12 of assystApplicationLauncher to support Client-Side-Jobs and do not see it in the download site “https://downloads.axiossystems.com/index.html”.