Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,I am trying to find a way to customize fields in some wizards but not possible to find a place to do that. Could someone please advise. Example 1.Request Wizard  Example 2> Map function in Schedule Board  Appreciate for the help./Kasun

how to resolving the server names via DNS for the installation and operation of the SmartClients

Hi,  I don’t understand why the schedule value drops to zero when the first SLA expires. Could someone explain what is the logic behind it? I have an Activity with two SLA (Primary and Secondary) and the schedule value is correct within the first SLA, but after expiring the first one it drops to zero. For example one Activity with both SLA active in PSO appears: Nevertheless the same Activity with the first SLA already expired appears:  At FSM all time commits are with the expected status: Best regards,

Hi,Can someone please clarify when considering scheduling concentrations in FSM, What are bellow concepts referring to.  Duration of activity Regions AvailabilityThis information will be useful to investigate an error reported on resource allocation.Thanks 

Hi All,Does anyone have recommendations on how to mass-insert records from a XML Hierarchy select? Our goal is to automatically add “person_place - PORTAL_PLACE” records when a new place is created in FSM, based on the place’s global_name.     i.e.    new place (PlaceA) is added for global_name (Spencer)hierarchy select retrieves all person_id’s for people that have Portal_Place entries for “Spencer” Mass-insert inserts a new person_place record for “PlaceA” for the people identified in the Hierarchy Select. We tried with Mass_Update, which seems to be limited to “update” or “delete” only..  we can’t insert new entrieswe tried with Perform_batch, but the insert portion only applies to the 1st result of the hierarchy select (multiple results, always just 1 insert) sample of the perform batch: <perform_batch><hierarchy_select result_name="ppinsert"> <primary_table>person_place</primary_table> <from>person_place</from> <attrs> <attr>person_

We have been trying for some time to get the Android Studio emulator with IFS FSM Mobile App installed to initialise.  Versions tried FSM6u8 and FSM6u9. Our Dev environment cannot be opened up to the internet therefore, all traffic is internal. Below is where we are at:The emulator successfully connects to the FSM Mobile Web service and allows us to pull down the app via the Emulator Web Browser. The APK is installed and allows the user to enter the credentials and the authenticates. The entry in the Mobile Dashboard  shows that the device record is written. During initialisation: The App Server creates all the files needed in the mobiledb as expected. The Web Server stores the files in the Download folder as expected. Finally looking at the emulator, in the Downloads folder all files are marked as “Queued” and never downloaded to the device.My question is, does the completion of the initialisation depend upon the device having access to the internet for some reason? Our dev environ

Hi, We are facing an issue regarding Task synchronization with mobile devices. Although we have set some constrains based on Task Status and Task type (working as expected when the device is initialized) they are not working in real time sync. Do you know which queries controls the real time sync? What’s the difference between real time sync and device initialization? Best regards,João Oliveira

Hi, What is the logic behind Time Commit status? I was trying to understand if there is any App Parameter or Business Rule which controls it, but I’m not finding anything.  I’m asking this because in our solution we have a Business Rule which creates task time commits with status ACTIVE, but FSM automatically changes it to NOT_MONITORED. I check on previous FSM version (FSM 6.6) and this TC_STATUS (FSM Code) does not exist, is this new with version 6.7 or 6.8? Best regards,João Oliveira

Anyone know how to check the Metrix version of SQL server database ? Stuck with this issue. Need to check if database has the same Metrix version.**Database exists in the server and security permissions are already given. 

Is there a way to recycle just the FSM Mobile application pool for an Azure installation? 

Dear Experts, Can anybody tell me after getting the request input from foreign system how we can send the data from FSM to foreign system immediately.For example:If they request for Request Id = ‘200’ that is inbound to FSM.Immediately FSM needs to send details like place id, priority, request status for the that particular request = ‘200’ as a immediate response.Can anybody tell me how we can configure this in FSM.Any inputs or suggestion is highly appreciated. Thanks,Kaustav 

I’m hoping someone might have some experience that could get us to the next step in troubleshooting as we are at a bit of a standstill.Does anyone know how many customers are on Aurena Native, MWO?Issue: When I run the MWO Service 10 app, I am continuously getting a time-out error during sync at the point where it is “Waiting for Server”. Details:We are in the middle of our upgrade going from Apps8 to Apps10. Everything is IFS, not FSM, so IFS MWO only.TAS is installedWe intend to use Aurena Native, not RTMAll necessary System Parameter setup was done between our database architect and IFS’s TAS specialistThe setup for the user for my test case was verified by IFS SME as being correct (for both user setup and mobile user setup)Our url is internal only at this time and I am accessing it internallyThere are no errors in the logs.In the Mobile User Log, the last action is consistently “Initialize data Waiting for Grouped Push”. It is Type-Info, not Type-Error or Warning.I did a thorough t

Hi,We have been experiencing the following challenge in FSM 6u6, which is dating back to at least FSM 5.5.2. When posting a Shipment or Receipt where there are many unit rows per detail line, even the asynchronous process seems to time out.  Example picture below.the shipment record has 1 part need, requesting 1728 serialized items to shipthe shipment is generated with 1 shipment_detail row, containing 1728 shipment_unit rows  When posting this shipment; the system processes asynchronously.after approximately 5-minutes, the run log updates to “Complete with Errors”.  and performed a rollback because it was simply not able to process the quantity of units.   We know: If we break the units into multiple shipments. (<1000 per record)  we have no problem If the shipment had multiple shipment_detail lines, each with no more than ~1000 records, they would post…  even if takes much longer than 5 minutes, becuase the processing seems to time itself against individual shipment_detail lines,

When archiving old records in FSM, we came across the below tables which has high number of rows in DB. Table                                                      Number of rows MX_U                                                     3853707649THREESIXTY_OUTPUT_HISTORY    1203634PERSON_LOGIN_HISTORY                482363CONTACT                                              1408553 What is the use of table MX_U ? Can we cleanup old records ?  Is there any built-in cleanup mechanism for  THREESIXTY_OUTPUT_HISTORY and PERSON_LOGIN_HISTORY ?  If no, should we consider cleaning up old records?  It seems that the CONTACT table also holds the same records as present in TASK_CONTACT table. When archiving, the TASK_CONTACT are getting archived but not from the CONTACT table. How can we archive CONTACT records as well ? 

Hello,  Our techs have been entering request notes through the mobile app and we’d like to change the design so that their notes are saved at the task level.I’m trying to add the screen named DebriefTaskTextFeed to the Debrief workflow but don’t see a way to do that.There are many screens that are unchecked (not used) in the debrief workflow, but DebriefTaskTextFeed isn’t in the list. How can I add this screen to the debrief workflow? 

Hi all, We have a requirement from our client where we need to control fields visibility based on Request Type. Using client script we can easily do this, our problem is that some fields appear on two different tabs (for the same request type it should be visible on TAB A but not on TAB B).  Do you know if it is possible to control the visibility on a specific tab? Or if there is any event we can use to trigger the script (we tried the GotFocus event, but nothing happened)? We also tried to use the name to register property of the field at UI Designer, but it seems the setcontrolvisibility function only accepts the “real” DB field name on the DB… Thanks in advance,João Oliveira

There is an issue reported that when the language of the browser is changed to the German(Germany) values of the quantity is not shown in the FSM Web client This was initially reported in FSM 6 UPD 5 version and correction was provided via UPD 6 (IFS Solution 287636). But once the customer updated to UPD 7 issue occurred again.When we check on the latest version (UPD 9) the issue is not there.Is there a possibility to provide a hotfix to this issue? As request them to apply next UPD seems not reasonable as the solution was already provided via UPD6 at the first instance.Please share your thoughts.

Hi,The business case and the questions are described in the attached document.To summarize :  2 Contracts (one for place coverage, one for product coverage) with the same contract type and response code. If we perform request/task on them, the data displayed are not the same in Smart and Mobile appliation.what is the best way (customizations of what ? missing settings ?)  to harmonize the information displayed? (see attached document to view differences). Thanks and Regards

I am troubleshooting mobile messages stuck on FSM 6 iOS mobile. I have seen that error before where messages get stuck in Waiting or Ready in the device and the only solution is to reinitialize, which loses all the data that was stuck. Please note that this is not caused by messages in Error.In the past I have seen it happening two times. One was a mobile customization problem and the other one was a product bug. The latter was caused by buggy sync code that set some messages in a group in Waiting, but they were not really waiting for anything. Consequently they never got an answer and got stuck in Waiting.Have you seen any of that recently? The message getting stuck is always an attachment and it is stuck in Ready. I looked into the mobile and server logs and there are not exception matching that time stamp. The only thing strange about those messages is that they attachment_log.attachment file is NULL, which makes me think it is either a bug or they tried to attach a blank file. I am

While trying to use Microsoft Intune as an MDM solution and uploading the IFS FSM APK file in Managed Google Play private (LOB)  we are getting a conflict with the package name and an error“Upload a new APK file with a different package name” https://docs.microsoft.com/en-us/mem/intune/apps/apps-add-android-for-work Any idea how this can be mitigated ?

Hi there,  It was brought to my attention today that a customer wanted us to send them an attachment that was added to a request. This attachment is a *.atp file type which relates to some test equipment. The app to open this type is not available to the FSM Smart Client end user. How can we save/recover a Request attachment that cannot be opened with a standard app?This is on FSM 5.7.2 and also looked at FSM6u8.Many thanks,

Someone triggered a stock count for our entire list of van stock and warehouse. the list continues to generate as we delete each run due to the amount of places we have. i thought deleting the run log would stop it but it did not. Is there anyway to stop this process from continuing?

Dear All,Can someone help me in understanding XML Schema screen in FSM with all the message types scenarios.Any document related to this will be appreciable.Thanks & RegardsDeepak Kumar

We want to know if there is any customer who is running 6.9 of FSM or going to upgrade to 6.9 of FSM

hi team, can anyone tell how the Seq for task step is generated. like when we create new step it starts with 1,2.. etc. which is not unique so when to create another task with new step then it will start from 1,2 3..etcthanks MuthuJayashree