Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,We have been experiencing the following challenge in FSM 6u6, which is dating back to at least FSM 5.5.2. When posting a Shipment or Receipt where there are many unit rows per detail line, even the asynchronous process seems to time out.  Example picture below.the shipment record has 1 part need, requesting 1728 serialized items to shipthe shipment is generated with 1 shipment_detail row, containing 1728 shipment_unit rows  When posting this shipment; the system processes asynchronously.after approximately 5-minutes, the run log updates to “Complete with Errors”.  and performed a rollback because it was simply not able to process the quantity of units.   We know: If we break the units into multiple shipments. (<1000 per record)  we have no problem If the shipment had multiple shipment_detail lines, each with no more than ~1000 records, they would post…  even if takes much longer than 5 minutes, becuase the processing seems to time itself against individual shipment_detail lines,

When archiving old records in FSM, we came across the below tables which has high number of rows in DB. Table                                                      Number of rows MX_U                                                     3853707649THREESIXTY_OUTPUT_HISTORY    1203634PERSON_LOGIN_HISTORY                482363CONTACT                                              1408553 What is the use of table MX_U ? Can we cleanup old records ?  Is there any built-in cleanup mechanism for  THREESIXTY_OUTPUT_HISTORY and PERSON_LOGIN_HISTORY ?  If no, should we consider cleaning up old records?  It seems that the CONTACT table also holds the same records as present in TASK_CONTACT table. When archiving, the TASK_CONTACT are getting archived but not from the CONTACT table. How can we archive CONTACT records as well ? 

Hello,  Our techs have been entering request notes through the mobile app and we’d like to change the design so that their notes are saved at the task level.I’m trying to add the screen named DebriefTaskTextFeed to the Debrief workflow but don’t see a way to do that.There are many screens that are unchecked (not used) in the debrief workflow, but DebriefTaskTextFeed isn’t in the list. How can I add this screen to the debrief workflow? 

Hi all, We have a requirement from our client where we need to control fields visibility based on Request Type. Using client script we can easily do this, our problem is that some fields appear on two different tabs (for the same request type it should be visible on TAB A but not on TAB B).  Do you know if it is possible to control the visibility on a specific tab? Or if there is any event we can use to trigger the script (we tried the GotFocus event, but nothing happened)? We also tried to use the name to register property of the field at UI Designer, but it seems the setcontrolvisibility function only accepts the “real” DB field name on the DB… Thanks in advance,João Oliveira

There is an issue reported that when the language of the browser is changed to the German(Germany) values of the quantity is not shown in the FSM Web client This was initially reported in FSM 6 UPD 5 version and correction was provided via UPD 6 (IFS Solution 287636). But once the customer updated to UPD 7 issue occurred again.When we check on the latest version (UPD 9) the issue is not there.Is there a possibility to provide a hotfix to this issue? As request them to apply next UPD seems not reasonable as the solution was already provided via UPD6 at the first instance.Please share your thoughts.

Hi,The business case and the questions are described in the attached document.To summarize :  2 Contracts (one for place coverage, one for product coverage) with the same contract type and response code. If we perform request/task on them, the data displayed are not the same in Smart and Mobile appliation.what is the best way (customizations of what ? missing settings ?)  to harmonize the information displayed? (see attached document to view differences). Thanks and Regards

I am troubleshooting mobile messages stuck on FSM 6 iOS mobile. I have seen that error before where messages get stuck in Waiting or Ready in the device and the only solution is to reinitialize, which loses all the data that was stuck. Please note that this is not caused by messages in Error.In the past I have seen it happening two times. One was a mobile customization problem and the other one was a product bug. The latter was caused by buggy sync code that set some messages in a group in Waiting, but they were not really waiting for anything. Consequently they never got an answer and got stuck in Waiting.Have you seen any of that recently? The message getting stuck is always an attachment and it is stuck in Ready. I looked into the mobile and server logs and there are not exception matching that time stamp. The only thing strange about those messages is that they attachment_log.attachment file is NULL, which makes me think it is either a bug or they tried to attach a blank file. I am

While trying to use Microsoft Intune as an MDM solution and uploading the IFS FSM APK file in Managed Google Play private (LOB)  we are getting a conflict with the package name and an error“Upload a new APK file with a different package name” https://docs.microsoft.com/en-us/mem/intune/apps/apps-add-android-for-work Any idea how this can be mitigated ?

Hi there,  It was brought to my attention today that a customer wanted us to send them an attachment that was added to a request. This attachment is a *.atp file type which relates to some test equipment. The app to open this type is not available to the FSM Smart Client end user. How can we save/recover a Request attachment that cannot be opened with a standard app?This is on FSM 5.7.2 and also looked at FSM6u8.Many thanks,

Someone triggered a stock count for our entire list of van stock and warehouse. the list continues to generate as we delete each run due to the amount of places we have. i thought deleting the run log would stop it but it did not. Is there anyway to stop this process from continuing?

Dear All,Can someone help me in understanding XML Schema screen in FSM with all the message types scenarios.Any document related to this will be appreciable.Thanks & RegardsDeepak Kumar

We want to know if there is any customer who is running 6.9 of FSM or going to upgrade to 6.9 of FSM

hi team, can anyone tell how the Seq for task step is generated. like when we create new step it starts with 1,2.. etc. which is not unique so when to create another task with new step then it will start from 1,2 3..etcthanks MuthuJayashree 

Currently we have FSM 6.1 and PSO 6.1. We want to only upgrade FSM to 6.9 but want to keep PSO as it is in 6.1. So could you please confirm whether FSM 6.9 will be compatible with PSO 6.1?

We have created many FSM Lobbies and Elements.  They are great for the users since when they 1st log in they are able to see things they should work on.  The ask though is to be able to DOWNLOAD the data into excel (or another editable format).  We have not found a way to download the data.  Does anyone know a work around for this? My first though it that maybe we somehow create a REPORT that can dynamically pull the lobby data - no idea how that would work though since we would ideally create 1 report that could pull any of the lobby / element data the user selects (aka only pulling 1 of the elements not all of them). We are on the cloud version of FSM 6.0

Hi, On the Business rule transaction, if we make a search with %Access% (see below), it seems that we don’t have standard rule for access_group and RMA.1/ is it correct ? are Request/RMA stored in the same table and the rule 67 works for both RMA and Request ?Going Forward, in the RMA transaction (Detail tab) it seems that we don’t have a field access group like we have in a request. is it correct ?2/ Could you tell us why we don’ have this field in the main/detail tab  in the RMA (like we have for ECO or Request) ? 3/ On the RMA transaction, it seems that “RMA type” is linked to the global table “Req_type” . if it’s correct ? if yes,  How can we filter this table in the RMA screen to only display “Req_type” that are relevant for RMA.A RMA could be created without a previous request (if the customer make a return directly in the repair center) and in an organization, we could have some repair centers. According to this organization we need to separate data by access group for all repai

HiCan you please explain the criteria used for the Mean Down Time report in FSM.The report states “This report measures the time from the Request open event to the last complete or close event in the Request Events entity, for qualifying Requests. Those times are averaged for all qualifying Requests, and that is the Mean (Average) Down Time.”What is a qualifying request? Regards

When a request is created and saved or autoassigned (requireds a save) an error message prevents the save and says there is a mismatch in parameters. Do you think that the issue is that what ever FSM uses to create the pop up is missing\corrupt?F.Y.I. The customer recently moved DB from Azure managed service to Azure VM.   

Under FSM6OnPremiseInstallation.pdf we can see the below recommendation. Oracle Server Recommendations- Each month, run the script fsm_?_IndexRebuilder.sql where ? represents the current version. We are running FSM 6.1 with an Oracle database. 1) What are the benefits we can get by running it and what are the downsides if it is not run every month?2) What are the precaution (or pre requisites) that should be  taken care of before running the script? Do we need some downtime before executing the script?3)This script is also dropping the primary keys and recreating them. What are the risks?

HI,I would like to restrict the data access in the Request Screen according to the organization of the service provider.The access group is used to separate activities : 1 access group for telecom activities, 1 other for Electric activities.But for one access group (BU telecom for example), the service provider want that a user based on West (this user works for customer based on West) will not see Requests’data for customer based on East. What settings could we use to prevent a West User to see Request data for East ?Could we use Posting group to do that ? Is it possible in UI designer to define a screen with Data Restriction based on the user who is connected ? that is to say : FSM know that the user connected on West (posting group or person physical_svc_grp, ….)Thanks for your contributionsRegards

I would like to know whether we can install multiple instances of the FSM/PSO application in the same IIS/DB server so that multiple applications will share the same underlying hardware. Would be great if anyone can share some suggestion, Experiance. 

I am trying to install multiple environments of FSM application to the computer and it overrides the previous installation so that I cannot use the multiple applications together. As a workaround I need to install the environments again and again to use them.  Lets say I have FSM DEV and FSM TEST environments and when I try to install the both, always it gets overridden by the new installation. I know we can have separate installed applications for both of them but I do not know how. Could anyone please guide me on this? Thank you so much in advance.

Hello everyone, I have a client requirement that specifies that the attachments made on a Request/Task should be sent to an SFTP server. Besides the hostname and credentials, what is needed to upload the files to their server? When configuring a Monitor Schedule of the type ‘Process (S)FTP Upload’, the 'File and Folder options’ are referring to the IFS folder structure or the SFTP Server? If it is IFS, how do I know which folders should be used, besides the Attachment Directory defined in the App Params? Thanks in advance for you attention. Best Regards.

I have a requirement of including Portuguese translation for some users. I am planning to perform the following:Create message translations for all the custom metadata fields Create message translations for all global codes Create message translations for all code tables Can you confirm if this can be done for all code tables together or must they be done individually? Create message translations for all the mobile labels Also please advise if I am missing anything else.

In the FSM Client, we are able to setup multiple reports on the print button of an FSM Client screen using the reportset button, but the reportset button does not appear on the web client. If we put a regular print button on a screen, it does come up on the web client, but it doesn’t allow a selection of reports like the reportset  button. Is the reportset button supported on the web client? If not, do we have a workaround that is available to us for the web client?