assyst Integrations

When I extract Contact User data via the assystETM DMW generation process there are eight columns where the table data is duplicated under a difference column heading in the spreadsheet.  Why is this, please, and should they both be populated with the same value when wanting to import data?The columns (Column Letter and Heading Value) are:1st Column 2nd Column L: Email M: Email Address N: Home Tele O: Home Telephone T: Office Extension V: Office Telephone Extension X: Role Short Code AB: User Role Short Code AF: Anet Licence AG: Anet License AH: Assyst User Alias Short Code BZ: User Alias Short Code BH: Middle Name BW: Surname BT: Salutation BX: Title  

Hi, i would like to install Action processor 1.9.8 but the software is not available in the CDN and i don’t receive any response to my request. S185553 ThanksPascale 

I am having issues to create “NORMALTASK” based on action and link with parent ticket ?  Although IFS provided the option to create task but it is time consuming as user need to copy all information (Affected User, Task type, summary, description etc ) so I am trying to build a custom Action that will call a custom action script to create a normal task and attached with the parent ticket copying all parent tickets information. In 11.4 version we do have a feature to create task but when I use my legacy script to create normal task passing event_type_enum="NORMALTASK" it gives me error “ERROR 808 Error encountered when creating new event: Exception: ComplexValidationException: A complex validation error has been detected by the application. Rule broken: mandatorySeedEvent, Related field: taskSeedEvent, Message: ??server.validation.errors.mandatorySeedEvent??. Status code: 400”. Legacy scripts works fine in creating

Hello. We’re migrating our assyst environment to a kubernetes cluster by creating docker images for services such as assyst Portal and report, search and chat services. So far, those services have succesfully been “dockerized”. However, we have Axios Smart Mail, Job Processor and Action Processor running on a Windows Server, mostly using Legacy REST API. Given the difficulties in migrating Winodows Systems to Docker, our Ops team asked us if it would be possible to replace this Windows Server with a Linux one. I guess that it’s possible to do so and would like to know if anyone had any experience in doing that. I guess that would require converting Lua scripts to regular web service calls (maybe, Lua can be run on Linux) and simulating Action Processor / Job Processor with a cron job that would periodically process the rules file, or execute corresponding commands via the new REST API. Any ideas or toughts on this

Hi All, Wondering if anyone has been able to set up an API that creates an assyst User. We’re looking to get the correct JSON code syntax to create an assystUser, however we keep hitting the following error: “Invoke-RestMethod : roleJob Title is required.server.validation.errors.mandatoryUserRolecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryUserRoleshortCodeShortcode is required.server.validation.errors.mandatoryShortCodecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryShortCodeservDeptService Department is required.server.validation.errors.mandatoryServDeptcom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryServDeptnameName is required.server.validation.errors.mandatoryNamecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryNameA complex validation error has been detected by the application.rest.exceptions.ComplexValidationExceptionComplexValidationException” 

Hello. Has anyone in the community had success using the dbArchive tool to archive and/or delete large numbers of events? We are currently investigating archiving in assyst, and we have about 1,400,000 events to either delete or archive. From our testing, it seems that the tool takes about 21 seconds per event, which would mean archiving the required events in our database would take months. We posed a question to IFS support about how to increase the speed or archiving, but they were not able to provide any guidance. 

We have a custom form on our service request events, with custom fields and values. These are returned by GET /assystREST/v2/events/123 in the response node <webCustomPropertiesDescription><==# ADDITIONAL INFORMATION (DO NOT EDIT) #=  #==></webCustomPropertiesDescription> encoded as a series of double asterisk delimited name/value pairs in the ADDITIONAL INFORMATION element.We are integrating with another system that needs to process these custom fields and values.Does Assyst REST API provide a means to extract these name/value pairs in a structured way? Or do we have to writing a custom parser that is tied to the internal custom encoding?We have Assyst v11.4.

I am trying to pull an event’s itemB’s userChar fields using Rest and note that the uri below only presents the API with the basic/ standard information set in the connected items.http://<Server>:<Port>/assystREST/v2/events/10183439?fields=affectedUser[],itemA[],itemB[]I have tried explicitly calling the field in the web request uri with no luck.?fields=affectedUser[],itemA[],itemB[userFieldChar12]This information appears if we run a second pull using the item id extracted from the event, but that seems a bit wasteful and we are able to pass it in from the AP as a parameter if necessary. But I was wondering if anyone was already doing this and whether you might be able to give me some pointers? Thanks in advance.

Is anyone in the community running multiple action processors? Have you tried changing the config files to point to single rules and additional variables sets and was there any negative effect of doing so?We are considering it to make source control a little easier, but don't want to leap before looking.

Good evening, I am currently working on ways to utilise the Action Processor feature within assyst.I’m having a few issues and have some questions, if anybody could assist that’d be really appreciated. How can I fetch the description of an incident within an action processor rule, I’ve tried EVENT_DESC and EVENT_DESCRIPTION. In addition to the variable required, is there a page in particular that lists all available variables? If a variable doesn’t exist in the (hopefully existing) list mentioned above, is it possible to create them via the Action_Processor_conf- if so, is there a list of in-depth variables to pull from? All assistance is very much appreciated. Thank you in advance. 

Hello, I’m trying to trigger an email activity from action processor and I’m getting the following error: Processing action (...) matched rule " (...) " which resulted in an assyst template email with template '(...)' which failed: " Status code: 302":  Runtime values are as follows: Action Type: ASSIGN, Action Id (...) I guess that’s a HTTP redirect that is not being handled when I use the friendly URL for the REST API, such as url = "https://assystwebhom.trt3.jus.br/assystREST/v2" As far as I’m concerned, I cannot use a direct IP address, because our assyst web server is deployed in a kubernetes cluster and there’s no guaranteed fixed IP. Any ideas on how to fix this?

Greetings, everyone!I need to import start and end times for SLA Headers via assyst ETM (database table sla - SLA Header Details, fields mon_start, mon_end, tue_start, tue_end and so on). My channel is defined with source = Directory and message format = CSV.What is the JavaScript expression to parse my input data? Please consider date/time format as “dd/mm/yyyy hh:mi:ss”, where dd = day (two digits), mm = month, yyyy =  year (four digits), hh = hour (zero to 23, not AM/PM), mi = minutes and ss = seconds.Thank you.

Has anyone tried/ succeeded/ know if it is possible to set up a mailbox reader channel in assystETM that will use an attached spreadsheet as the data source? Alternatively, how to pass this spreadsheet into another ETM channel for processing?Use case:We provide our users with spreadsheet templates that they complete and we import by datamapper channel. For example, purchased IT assets imported upon delivery to be updated and added to in more detail later by our discovery toolset. This is currently emailed to us and manually imported but I would like to be able to have their email automatically populate the database.

Hello all. We are beginning to look at implementing assystChat to our IFS assyst implementation, and I am looking for information on whether the feature includes a console that shows real-time data relating to Chat. What we are looking for is a console which will show number of assyst users logged in to chat, status of each assyst user, number of chats being responded to, number of chats waiting in the queue, etc.From what I can see after installing the Chat integration in our DEV environment and in the wiki documentation, no such console exists. Does anyone have any experience with getting such data from assystChat that they can share? Thanks.