Custom action to create normal task

We were working on this task yesterday. I found that I got that and similar errors when my JSON (or possible XML if you are using it) has syntax errors or where the value I was trying to use did not already exist in the system for that event type.
 

We found that this worked for us….

Note: we were passing the $seedId variable in as an integer.

{
    "eventTypeEnum": "NORMALTASK",
        "remarks": "My Task Description",
        "importProfileId": 1,
        "taskLinkReasonId": 1,
        "taskSeedEventId": $seedId,
        "affectedUser": {
            "resolvingParameters": [
                {
                    "parameterName": "shortCode",
                    "parameterValue": "$affectedUser"
                }
            ]
        },
        "itemA": {
            "resolvingParameters": [
                {
                    "parameterName": "shortCode",
                    "parameterValue": "$itemA"
                }
            ]
        },
        "category": {
            "resolvingParameters": [
                {
                    "parameterName": "shortCode",
                    "parameterValue": "$category"
                }
            ]
        },
        "seriousness": {
            "resolvingParameters": [
                {
                    "parameterName": "shortCode",
                    "parameterValue": "$impact"
                }
            ]
        },
        "priority": {
            "resolvingParameters": [
                {
                    "parameterName": "shortCode",
                    "parameterValue": "$urgency"
                }
            ]
        },
        "sla": {
            "resolvingParameters": [
                {
                    "parameterName": "shortCode",
                    "parameterValue": "$sla"
                }
            ]
        }
    }

HI Steve:

Thanks for a quick response,  is seedID the parent ticket event ID to which this task will be linked?  I used the lua script to create the task as per below  where the EVENT_ID is the parent ticket id extracted from the custom action

    new_task = {}
    new_task.importProfileId = import_profile_id
    new_task.eventTypeEnum = event_type_enum 
    new_task.itemAId = item_id
    new_task.shortDescription = AV_ITEM_N
    new_task.remarks = ACT_DESC
    new_task.taskLinkReasonId = link_reason_id
    new_task.taskSeedEventId=tonumber(EVENT_ID)
    
 

Correct, the taskSeedEventId is the parentEventId.

I’m not very good with lua to be honest but it looks right to me. Maybe someone with more experience in the language can take a look.

Thanks Steve, really appreciate your response. It still throws exception “Error encountered when creating new event: Exception: InternalServerProxyException: The requested resource cannot be processed by the underlying application services.”  I will wait and see if anyone from IFS side responds to this thread else will create a support ticket.