Assets (Asset Management)

Hi all 😊,I am encountering an issue regarding the generation of an invoice preview for a material that has been issued within a Work Task, which is in released state. Cost Lines and Sales Lines have automatically added to the Task.An error message pop up as “No Invoice Previews(s) created for given criteria.”Product Version: IFS APP 10 Aurena - UPD 23  Grateful if you could kindly assist me in resolving this issue. Regards 😊

Please confirm whether the options of “All historical WOs”, “All historical WTs” and “All historical Work Task Steps” are available in Equipment Object Navigator in IFS Cloud releases?  If it is not available in the current releases, please confirm whether it will be included in upcoming releases. What is the IFS recommendation or workaround to cater following requirement? I strongly believe this must have been raised by several others customers alreadyNote:It is crucial to cater for an easy and user-friendly way be able to demonstrate the planned, ongoing, and historical maintenance activities. During Audits with the different authorities the offshore and onshore operations are stressed and tested to the limits when it comes to prove their control of the maintenance planning and execution, and specially for the safety and barrier related equipment. From Equipment Object Navigator, there are tabs available to see “All Active Work Orders”, “All Active Work Tasks”, and “All Active Work T

Hi,I would like to know to if someone already tried to use handling task (Solution Manager > Background Processing > Database Task) to suscribe automatically to a specific field in different menu.Example: When I create a Shop Order I want IFS to automatically suscribe me on field “Status” for example. Like that someone change this shop order status I will be notified.Thanks for your return,Best regards,Nicolas D. 

End user face error insufficient Access rights on Time Group Reporting window When End user is want to register clocking using time group reporting window error message is shown.Screenshot is attached for your reference.   Thanks & Regads,ZuhaibIFS Consultanthttps://www.linkedin.com/feed/ 

Hi,We have a customer issue that the GIS map is not available after setting the location (Service Management> Service Management basic data> Location>Location ) in 23R2. Furthermore, when RMB location is in map position, click inspects and then clicks the Document (location link), error 504 appears.Customer’s EnvironmentError 504-Document Location link But when we do this for the same location in our core environment (23R2 – Alain login) GIS map loads without an issue (Kindly refer to the attached image) and error 504 does not appear when opening the location link. Further, we change the False to True in GIS Settings, Show_Log but the error is not recreating.Core environment 23R2 Kindly let us know the possible reasons for the above-mentioned issue. Thank you

In Aurena the Function at the Serial Object to send it back to inventory is disabled. What is the necessary configuration for the serial Object and the part catalog data set.I want get the additional menu item ‘Move serial Object to Inventory’ as shown in following picture: 

When trying to “Create Transactions” from the Transfer Object - Progress screen, we are getting the following error:  I have looked at the FA Books of both companies in question & don’t see any difference: 

Several users who try to view a document that is attached to a functional object(Maintenance>Equipmen>tFunctional Object>Functional Object), the incorrect document is returned to the screen.  If you check devtool output when clicking on view and download, I noticed that the wrong document details are being sent in the request GetFileStream.    This issue is user specific and occurs only for few users. 1 - All users have permission set granted which should give the required access. No permission errors are shown in the process.2- If they click download, it returns the correct document3 - If they go to the document revision record, the correct document is displayed.4 - This occurs over multiple object IDs in functional object window Any idea to resolve/investigate this issue? 

Hi, When reporting external cost manually on a Work Task with a Object, the external cost reported is visible for the Object ID in Equipment Object Navigator.But, if reporting external cost manually on a work task without a object , the objects are on  Work Tasks steps, the external cost reported is not visible on any of the objects connected to the steps. How can i report a external cost on a Work Task with steps and get the external cost to be distributed on the differet objects connected the steps? Or can i in some way decide witch object that the cost relates to?Thanks in advance!

Hello All, In the creation of functional role and end user roles in the permission sets, I granted all access to the projection CustomerOrderHandling to  a functional role and then to an end user role. So I configurated the permission sets correctly, but after creating a customer order and adding a sales part with its quantity, I want to release the customer order but i get this message of permissions! Do you have an idea please about what could be the problem? thanks 

hi, Any tutorial or demo on dispatch console ? Regards

Hi,I created Maintenance Standard Administrator Groups and add users but I can’t add created by me work task template to administrator groups. 

IE Apps 10 -I am using the Retrospective Work Reporting – EAM. I issue part and Return Parts to Inventory When I go into the Work Order, the Issued and returned parts are not shown on the Material Tab or Returns tab  The only reference I can find to the issued and returned parts are on the Work Task Costs Tab I was expecting to see material issued and listed on these screens. If one was to look at the Historical Work Order for this Object, and did not know where to look, they would think that were no parts issued or returned. Is this a bug?  Thanks,Gregg  

Hi, Hope someone can help. We are now on 23R2 but I’ve seen the same behaviour on 23R1.I’ve created a Service Contract, then created PM Action for it. As you can see on the screenshot below the PM Action has Service Contract and Line information. When I generate the WO from the Maintenance Plan the Service Contract information is missing on the Work Task (I’m aware that it shouldn't populate on the WO level but previously it always was working on the Work Task). Can someone advise is there anywhere a setting missing to make it talk to each other?  

Hi.I have active contract (sc. below) but 2 tabs are empty, why? 

HiIs it possible to have legend sent to mobile and downloaded to mobile activated. I sent a task to mobileand the legend is not seen on the task ​​​​​regards 

Hello IFS Community and R&D,Recently an aviation client implementing CAMRO and our IFS Partner NEC Japan raised concerns about the core Workshop functionality through case CS0202376 Ticket Form for Case - Service Center (ifs.com)They have 2 requests in improving the core product:Ask: If a different workshop code is set on the New Serial page, they want this value to be reflected at all levels of the Manage Serial Structure. i.e. they want all child modules and child piece parts to have the specified workshop code on New Serial page.Limitation: Currently, only the top part of the Serial Structure is updated to this chose workshop code value. Meanwhile, all other components underneath the top part are incorrectly assigned to the preferred workshop. To change the workshop code of each component, the user must click each component level in the tree structure, select the Serial Information tab > Workshop section and individually edit the Workshop Code.   Ask: There must be a default

In the PM Administrator we can set new values for Maintenance Triggers of the types: Calendar and Event. But, the triggers of condition type are missing. Is there a plan to include that in the PM Administrator in coming releases?

How to encrypt user details(Latitude and Longitude) in FSM and PSO

Hi Experts,We are in the middle of an upgrade test from 22R2SU3 to 23R2SU3. When I try to add a person resource demand line (Prepare work order\work task\tab resources) with a resource id (if I create a demand without a resource id no issue, even if I add an allocation for such demand no issue ) I get below error.I am not using request management functionality (only the previous work order flow), hence why would I asked to register a service site setting ?.Is this a bug or have I miss any setup.Can some one advise please ?Thank you,RoshanP.S: 

Observed that the following LoV is not correctly populated when the Party Type = Asset Manager.It retrieves the values related to the last selected Party Type value or if it is the first time then it contains the supplier info.Is this desired? Then add the Person Id and try to save, the following error occurs.Observed in APP10 Internal IFS reference instance.

Hi,How is it possible to show PM Allocation or Training in Resource Monitoring GanttRegards

HiMWO Service : Object List Empty  - IFSServceEngApp Configured : COmpany and Site Per UserRegards

Hello All,  A customer of mine is analyzing the feasibility to switch from using Work Orders (EAM) to Requests / Request Tasks (NextGenServiceMgmt). Since they’re servicing assets that belong to customers, switching to Request Management makes it a lot easier for them to execute the flow.However, they are also using Projects module. Each Work Order they work on they connect to a Project. I didn’t see any option to connect Requests / Request Tasks to a Project. Did I somehow missed finding this functionality or it doesn’t exist yet?@Alexander Heinze you’re my best bet with this question 😁.

I am using IOS MWO app.When I operate a work task on MWO app, I couldn’t find the same function button on the MWO.