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Question

Astea Mobile: error is reported by network login process.

  • January 16, 2025
  • 2 replies
  • 38 views

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Last year also we had a similar issue and IFS found that it's due to Windows update on the server.

 

Please check 
 

https://community.ifs.com/alliance-265/astea-mobile-error-is-reported-by-network-login-process-34340

Astea Mobile: error is reported by network login process.

Hello Firdosh, This is something you should log a support ticket for and perhaps work with technical consultancy. Other information is needed such as:

community.ifs.com

 

 

https://community.ifs.com/alliance-265/ms-windows-server-updates-14-feb-2023-breaks-iis-for-alliance-31877

 

 

MS Windows Server Updates 14 Feb 2023 - breaks IIS for Alliance

Also just reported from another customer seeing the same issues but are from a different Windows update also released on 14-Feb 2023: We have a patch KB5022782 with one of the sub patches in it KB5022511.. When we install this patch the Astea web ,publisher and mobile is broken.

community.ifs.com

 

Could you please check is that any other customer had a similar issue now.

 

Our servers are last patched in Jan-2025

Attached screenshot 

 

2 replies

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  • Hero (Employee)
  • 37 replies
  • January 16, 2025

Hi Firdosh,

 

The process after windows update was to :

 

  1. On the affected server go to C:\Windows\System32\inetsrv\Config
  2. Open applicationHost.config
  3. Search for .msu
  4. Find this:

        <system.webServer>

            <webSocket enabled="false" receiveBufferLimit="4194304" pingInterval="00:00:10" />

            <staticContent>

                <mimeMap fileExtension=".msp" mimeType="application/octet-stream" />

                <mimeMap fileExtension=".msu" mimeType="application/octet-stream" />

                <mimeMap fileExtension=".apk" mimeType="application/octet-stream" />

            </staticContent>

        </system.webServer>

  1. Remove <mimeMap fileExtension=".msu" mimeType="application/octet-stream" />
  2. Save file
  3. Problem resolved

Kind Regards, 

Eisha 


Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1317 replies
  • January 16, 2025

HI Firdosh,

As previously stated in earlier posts, this should be treated as a support case first.  I suspect you had a Windows update and perhaps should check for the .msu registration in the applicationhosting file.  Other than, we will update this post after working through it via Support.

We can not check your environment as you are not hosted with IFS thus you will need to check per Eisha’s request.  Please note, you do mention you did do an update so hopefully this is the cause.

Phil


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