getting following error while deleting the selected line.
the concerned personnel wants to remove the prepayment connected to customer order which has not been invoiced yet.
What might fix this error ?
I would request you guys to have a look and chip in your inputs/suggestions.
If the invoice has not been created yet, the user should be able to cancel the mixed payment used for the prepayment. If they go into their payment connected and they right mouse click in the header, they should have an option to “Cancel”. After it is cancelled, it will no longer show as a connected payment. If the invoice is created but not posted yet, the invoice would have to be cancelled first. This can be done by going into the prepayment invoices tab, right mouse click on the line and selecting Invoice info. Once in the invoice, right mouse click in the header and select “Remove the Prepayment Based invoice”. Hope this helps!
As much as this solution seem to be working, There has been several batches in the row already approved, this would require to cancel several days of work of multiple people and repost it again. even If we try to do so, we get this error
Is there a way to simply change the Order reference to a different number ?
+10Hi
this error message appears when prepayment invoice has already been issued.
You can check it in the Prepayment Invoices Tab.
If this invoice is in Preliminary status you can remove it.
Go to the Customer Invoice window and choose Remove Prepayment Based Invoice option available under RBM.
After that, you can remove payment.
Best regards,
Małgorzata
This would again be a problem, because several batches have been approved already after this one. This means we would have to cancel approximately 7 batches = 7 days of work of 3 people!
Is there any manual possibility for us to enter the batch and change the number?
+10Hi
could you please explain why it would a problem ?
You do not need to cancel any batches or payments.
I’ve written about removing this prepayment from the customer’s order. Before you do this, you should remove prepayment invoice, that propably has a Preliminary status.
As long as this invoice exists, you cannot remove prepayment and the provided error message will appear.
Please try to verify if the prepayment invoice has been issued and in which status it is.
Best regards,
Małgorzata
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