Supply Chain

Hi!Case:Direct Delivery orders CO + PO were done Customer Order lines were unpegged from the PO After that related Direct Delivery Purchase Order was closed with “register direct delivery” (and the supplier invoice was matched and paid) Now the Customer Order is hanging in status released (unpegged from the original closed PO). How to cancel the wrongly closed direct delivery PO? RMA from CO is not available since the order was unpegged. Nor can we do an RMA manually from scratch as the CO is not delivered. 

Many technicians get the below error on their mobile devices while updating service order details. "There was a problem sending your update for service getserviceorderThe system will update to check for a successful update" We have tried IISREST on application servers as well as done mobile application reset but it didn’t help. 

In shipment handling unit structure how to print packaging Label?ex: once the order is create > release the customer order with shipment > going to shipment > shipment handling unit structure > and print the packaging label/lable? in ifs cloud

The delivery note is not being created when delivering lines in “Deliver Customer Order Lines.” It IS being created when delivering the customer order through “Quick Order Flow Handling.”Is it only designed to work when using quick order flow handling?Stop after Deliver Order is unchecked.Quick Flow Order Handling picks and delivers all reserved order lines. If we want to deliver a single line, We would want to use Deliver Customer Order Lines, correct? Why would the delivery note not be created if using Deliver Customer Order Lines? Thanks!Eric

I get the error “The shipment order line object has been removed by another user” when I try to connect these below lines from Available order lines to the shipment lines..  There are lot of other lines from the same customer order and with the same status and they got attached to this shipment. But the above lines gives me this error. Any idea what could be wrong ? P.S. I already tried adding a separate shipment and connecting these lines, still the same error

Hi,What is the difference between “Initiated” and “State Date” fields of an application message. Can the values for these two fields be different by hours.  Any particular reason for this difference and what are the time zones applicable for these fields ? (Initiated time is behind 4 hours) Best RegardsThakshal

Hi All,There is a Maintenance Purchase Requisition with status Closed including 13 lines. (same part, same qty with different task numbers)  The linked Purchase Requisition and Purchase Orders has 36 lines relevant to this MPR. The system does not allow to delete lines from MPR after creating the PO & also before creating the PO, if you delete a line from MPR same line will be deleted from the PR. In such instances, how can these scenarios be created within the IFS? Is this being a bug in the 22R2? Appreciate your thoughts. Thanks.

We use App10 for Supply Chain, Shop Order and Finance and we run MRP every day.What would happen if we turn of MRP?How will that affect us? RegardsAnna

Good afternoon; I have a client who performs a good number of direct deliveries for which they need to generate a serial object.  Is there a workaround for the inability to record part serial numbers during the register direct delivery process?  Is this on the development list to be corrected?   Thank you!

I would like to manipulate the Lot/Batch Number for By-Products as it’s received on the Shop Order. Currently, the Lot/Batch number for By-Product will automatically generate the same Lot/Batch group for the overall order. I would like the By-Product Lot/Batch Number to be in the same family of the component part the by-product was created from. Example of current scenario:Shop Order 123 lot batch number= 123-*-*-1 andBy-Product from that Shop order auto generates lot batch = 123-*-*-2 Goal:Single component used in the Shop Order 123 is from PO 321 therefore, component lot/batch no = 321-*-*-1I would like the By-Product Lot batch to be 321-*-*-2 (same beginning as the component lot batch) when it is received on Shop Order 123. I know the ability to manually enter the information is possible but increases the chances of user error greatly. Can by-product be auto generated to match the sequence of the component lot batch?

I’m trying to scan Barcode ID when identifying multiple serials during reservation and picking on a shipment.The problem is that after first scan and choosing Next, IFS Cloud does not bring you back to the scanning field. You need to manually click in the scanning field to continue. This means you cannot scan multiple parts without having to operate the keyboard also. Not very efficient.!Any ideas on how to do this is highly appreciated.

Hi,In the inter-site flow, when an external customer order is in the release state and a particular order line is canceled along with a cancellation reason, the cancellation and cancellation reason will be updated in the internal purchase order of the demand site. However, only the cancellation reason will not be updated in the internal customer order at the supply site.There is another community post addressing the same issue below. I am raising this community post to consider this improvement for the future, as multiple customers have expressed the need for it.“In interstice flow not propagating the cancellation reason to the supply site | IFS Community’ Best regards,Vihan

Hello All, In the creation of functional role and end user roles in the permission sets, I granted all access to the projection CustomerOrderHandling to  a functional role and then to an end user role. So I configurated the permission sets correctly, but after creating a customer order and adding a sales part with its quantity, I want to release the customer order but i get this message of permissions! Do you have an idea please about what could be the problem? thanks 

Why when I register again a purchase order to warehouse then a material cost is without charge ?  When I did steps:I receipted a purchase order to warehouse by price with charge ( 20,00)  I  returned a purchase order and I receipted again a purchase order to warehouse - BUT by price without charge ( 10,00) Why ?I need material cost with charge.   

Hi,We have just switched to UPD11. We have noticed that from time to time, when we fill in customer order line, system gives the message “The filed Discount % must have a value”  When comparing to previous update I can see that before, when we filled in the CO line, filed “discount %” was filled in automatically with 0. Now, when we add CO line, it is filled in with 0, but when we fill in sales part number is emptied. It is filled with 0 again when we save the whole line – but unfortunately not always. Than we get above message and must fill in 0 manually. Does anyone face the same issue in UPD11? Could that be a bug?Best regards,Bernadeta

Hi all, just discovered that if you add a part requisition line by searching in the supplier column the “Order Proc Type” is not fetched. If you search by part no it is fetched.  Is this an error or is there an explanation to this?  The Order Processing type is connected to the part no  

When quickly registering a customer we would like to make it madatory to enter a Delivery Address. You can make address lines madatory via address set up, however the template customer must have these fields populate before you get to the Delivery Address window below.  Does anyone have any ideas how we can ensure users are amending the address lines?  

Is it possible to identify which Template Customer ID was used when quickly registering a customer. I can see the check box showing the customer was quick registered but I cannot identify the template used. Thanks in advance.  

We have supplier Kanbans, Signal Type is Electronic, and we want to create Purchase Orders in the Planned status upon Kanban replenishment. On Inventory Part > General, the Default Supply Type is set to Order. Upon using Kanban Replenishment Request, a Purchase Order is created, but it is always created in the Released status. Is it possible to have these Kanban replenishment POs created in the Planned status? We are using v10.

Hi,One of our users has Registered a Direct Delivery against an Unpegged Order.I would put good money they would have seen the warning message:But hey-ho. That customer order line was then  processed on a subsequent req.Does anyone know a way to back out the delivery. We have a GRNI entry now which is incorrect.Many thanks,Matt

Hello All, Any idea on how to hide a forecast flow in the demand planner for myself? We need to keep these because of history, but I am not interested and prefer not to see them. I tried to do it in the user demand access area but I think it is not possible there.Any idea on how to do this? Thanks and best regards

We are trying to use Cycle Counting in Apps9. we have entered data for some parts such as 1,2,3,4 days for cycle counting but after 1 day of entering data we created a count report with part selection ‘Parts with cyclic counting'. When the report is created we can see it has included all the parts with different cyclic counts. How can we filter out the parts? Is there a way to run the report for the parts with specific cycle count?  

Reported IssueOn several Aurena screens, applying a search or filter using the "Date Created" field with the "Exact Date" setting, does not work (i.e. it returns no results at all). The customer are reporting this issue for several windows in different product areas. For supply chain product category this was reported for supplier shipment, purchase orders, Distribution orders and we have delivered this fixes separately. However the customer has recently found Purchase Requisition Lines (page) > Rejected Date (field) – Not working correctly. The Customer RequestThe current approach of IFS seems to be to try and fix only those specific fields which we have identified, but this method will inevitably continue indefinitely as we find more and more fields with the same bug. As we understand it, the issue occurs whenever the Oracle Database holds “DD/MM/YYYY HH:MM:SS” but the Aurena page only displays “DD/MM/YYYY”.Therefore ask that IFS perform a search of their own code and database sch

 I can't load Shop Orders in APB. With user IFSAPP everything works. Any idea where is the problem? 

Hi,When I try to delete a work center resource, I got the error message below. But I can’t find Resource Base Schedule screen, could you show me how to find it?Thanks.