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Hi Community,

 

We’ve proceeded to our Go-Live and have migrated all outstanding data concerning customer orders, PO’s, etc…. Historical data remains within our legacy software.

We are considering that we’ll face the situation where a customer will contact us for items that he would like to return to us as RMA (either for credit or rework/replacement).

As it will concern data that won't be in IFS as not been migrated, we are wondering how it could be handled.

So here, it’s more a post to ask you for advice/knowledge on how you handled such situation where an RMA needs to be processed in IFS while data exist only legacy software.

Thanks in advance for your comments and experiences.

 

Regards.

We just handled them as manual credit invoices to customers and manual stock adjustments on the basis that eventually there wouldn’t be any, using the Notes fields to record original invoice/order numbers.  Depends on how many you think you’re going to have, I guess...

Thanks for your answer Linda. Fingers crossed there won't be much.

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