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Question

24R2 Cancel Posted Invoice Avalara


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So excited to see the feature introduced to “Cancel Posted Customer Invoice” in 24R2. We use Avalara however and get this message when trying it - Avalara Sales Tax based Posted Auth invoices cannot be cancelled.

 

Is there any workaround? Will this ability to cancel with Avalara be introduced later? Is there just a setting we need to change?

5 replies

audreyS
Sidekick (Partner)
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  • Sidekick (Partner)
  • 97 replies
  • May 6, 2025

hi ​@dustin_arp 

 

I don't see this option? can you tell me where it is please?

 

Cancel Posted Customer Invoice” in 24R2


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  • Author
  • Sidekick (Customer)
  • 12 replies
  • May 6, 2025

@audreyS

 

First in Company > Invoice you have to toggle on the option “Allow Cancel Customer Invoice”

 

Then on Customer Invoices that are Posted Auth, there will be a button “Cancel Invoice”

 

 


audreyS
Sidekick (Partner)
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  • Sidekick (Partner)
  • 97 replies
  • May 6, 2025

@dustin_arp 

 

thank you so much!!!

we've been waiting for this for a while great news !!!


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  • Author
  • Sidekick (Customer)
  • 12 replies
  • May 6, 2025

@audreyS

 

So have we...it just doesn’t seem to work with external tax systems. Hopefully someone in the community can shed some light on a workaround. 


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  • Do Gooder (Partner)
  • 2 replies
  • July 15, 2025

Has anyone received an update from IFS? 


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