We mark the product as obsolete but that product didn’t removed from the technician warehouse as well as he is still able to select those products while order material from mobile.
What could be the best way to remove obsolete products from the all technician warehouse?
We are using Astea Alliance version 14.
Best answer by Phil Seifert
Hi Firdosh,
Some clarifications based on your latest information:
Technician order materials are the Installed Items.
Business want to remove those installed items (Products) from all warehouses where it’s assigned so that any technician can order that material/products.
Items in the warehouse are not INSTALLED, they are just inventory items not yet installed.
I think you meant to say can’t order the material/products not can...
Setting Obsolete does not remove the possibility to order via service orders as it also may be that you want to use up stock but not purchase anymore. Obsolete prevents purchase more from vendors, not prevent orders out of inventory I thought in v14.5 but in v15, there is an option in prompts (service) to prevent using obsolete products. Please check if there is a similar option in v14.5.
Otherwise, you will have to do what Reid suggests I think which is to transfer the products to a warehouse the users cannot access.
I am assuming the product is in the materials catalog for the mobile configuration the client is linked. If so, they should be removed so they don’t appear in the catalog list for ordering products. To do this, look at the material catalog involved and see what data is referenced. You may have to remove an attribute like Product Category, for example to not appear in the material catalog.
The product is added to the category if it has ALL the matching keys from the material catalog definition.
If the warehouse has zero stock in the default_good bin, you should also remove the bin - product relationship using something like the Empty Bins Removal Batch module (be careful) if this ever transacted logistically to the van warehouse.
However, this second option does NOT remove the listing in the order materials catalog so you need to remove it there so the agent can’t order it as well as remove the bin product relationship.
Hi Firdosh, If the obsolete products are actually recorded in the technician’s Van Stock warehouse inventory you can remove those via the Direct Transfer module in Alliance (create a new document and set the From Warehouse to be the mobile technician’s van warehouse and set the To Warehouse to be another warehouse that the technician does not have access to...once the transfer is complete the Inventory module on Mobile Edge will no longer show those products). Thanks, Reid
Technician order materials are the Installed Items.
Business want to remove those installed items (Products) from all warehouses where it’s assigned so that any technician can not order that material/products.
Some clarifications based on your latest information:
Technician order materials are the Installed Items.
Business want to remove those installed items (Products) from all warehouses where it’s assigned so that any technician can order that material/products.
Items in the warehouse are not INSTALLED, they are just inventory items not yet installed.
I think you meant to say can’t order the material/products not can...
Setting Obsolete does not remove the possibility to order via service orders as it also may be that you want to use up stock but not purchase anymore. Obsolete prevents purchase more from vendors, not prevent orders out of inventory I thought in v14.5 but in v15, there is an option in prompts (service) to prevent using obsolete products. Please check if there is a similar option in v14.5.
Otherwise, you will have to do what Reid suggests I think which is to transfer the products to a warehouse the users cannot access.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.