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Question

Notes from Customer Order not carrying over to COC/Delivery Note

  • January 30, 2025
  • 2 replies
  • 32 views

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Hi Community,

I’m facing a critical issue, while printing the COC/Delivery Note Report, document texts that are present in the customer order lines aren’t transferring to the delivery note. While printing the customer order confirmation report, its showing the respective document texts (notes) below each order lines but the same is not happening for the delivery note report. 

Its a crystal report and I’ve cross-checked that for both the report layout I’m having the field ORDER_LINE_NOTES but only for order confirmation it’s printing. 

Please help me find a fix.

 

The below image belongs to Customer Order confirmation report where the notes are printed properly.

 

The below image belongs to delivery note report where the notes from the customer order are not being transferred and not printing below each order lines like in the customer order.

 

2 replies

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  • Hero (Partner)
  • 179 replies
  • January 30, 2025

What version of IFS are you on?  Have you already reviewed Document Text Administration?


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  • Author
  • Do Gooder (Customer)
  • 3 replies
  • January 31, 2025

Hi,

I’m using IFS App 10 (EE version). What all things I’ve to review in the document text admin window ?

 

Below is for Customer Order confirmation:

 

Below image for Delivery Note for CO.

 

 


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