IFS assyst

What is the draw to implement notifier rules via assyst inerface for managing email templates and rules vs the existing smartmail configuration a user might have in tandem with AP rules, etc?Is this considered Smartmail 2.0 in a more formal sense with the update?Trying to come up with some pros/cons to moving to this method if it reduces needs for managing in multiple places on integration server vs in UI, etc.Thanks,Mitch

Does anyone know the correct date format to use to update a custom date field via SmartMail/update_event_ejb activity?Per the wiki, it says it needs to be in the ‘YYYY-MM-DDTHH:mm:ss-OOOO ‘ format, which the value I’m passing is, but I can’t seem to get it to accept that date value no matter what I pass. I’ve tried the following:2025-04-08T12:00:00.00002025-04-08T12:00:00-0000date[2025-04-08 12:00:00.0000]date%222025-04-08T12:00:00-0000%22but none of these formats work.  

Hi everyone,I'm working on automating a Decision within a process in IFS Assyst. I've added a custom field called "Project Hours", and I want the process to automatically take a certain path if the value entered in this field exceeds a specified threshold.To achieve this, I tried using the following condition in the Decision:$new.W("PROJECT HOURS").shortcode > 150 Unfortunately, this condition doesn't seem to work as expected. Has anyone implemented something similar or could point out if there's something wrong with my expression? Appreciate any help or suggestions!Thanks in advance.

HiIs it currently possible to specify a list of users a user has the ability to execute REST requests on behalf of? As I currently understand it it's only possible to select a list of users who can execute request on behalf of other users, but not specify what users they are allowed to execute on behalf of. While the use of such privileges could potentially be monitored, and thus detect such usage this is reactive, and would not undo any damage performed by a bad actor.  The scenario I'm researching is the misuse of a etm assyst user (who would naturally have broader access  such as delete of assyst users (possibly deleting the admin team's accounts) or editing of privilege groups) to allow for a broad range of etm integrations.  Is this a correct understanding, or is there a method to limit a user to a select list of users they can act on behalf of of? 

Anyone else unable to access IFS software downloads page? https://downloads.axiossystems.com/  

Good morning Community. Some BackgroundWe are currently using an external SMS service to communicate with our users (most notably within our Major Incident process) and looking to expand it into other processes. The solution that we use has an API interface and requires an encoded Jwt bearer token. This token must contain the iat (issued at time) claim and a secret to successfully authenticate (figure 1. with dummy data included below from jwt.io).figure 1.This is handled by a script on the integration server (Microsoft PowerShell using the JWT Module).$iis = "#######"$secret = "######"[int]$iat = (Get-Date -Date ((Get-Date).DateTime) -UFormat %s)$tokenBody = @{ "iss" = "$iis" "iat" = $iat}$myA

Hello, We are beginning the process of looking at upgrading our assyst version to 24R2SU2, and are investigating these three new programs: Notifier, Escalation Scheduler and Auto Close Scheduler. We have not been able to find much in the way of suggested configuration information on the wiki. The main question we have is when these programs are installed using the assyst installer, do they each need to be installed on all servers? “Notifier” if the only one of these that is checked off to be installed by default in the installer, so we must assume that for rule based notifications to work, it must be installed on all servers running the application? For Escalation Scheduler and Auto Close Scheduler to work, do they need to be installed on all servers or can they be installed only on our integration server(s) or on one server. Our setup is such that we have a number of web servers which are load balanced behind our URL, then a couple of servers which are primaril

We are working on a project and there is a requirement to create / inject a decision task into an already started process.For example, we have an action called ‘Cancel Request’ that is taken on the Service Request and it can be taken at any point throughout the process. When that action is taken, it currently closes the open task and the aim is to create a decision task with an attached process so that we can change it’s process path.Is anybody doing something like this already? We would be happy to use any method including API / ETM.

Greetings, Avera Health has recently made the decision to switch to EPIC for its Electronic Health Record (EHR). We are interested in knowing if any other IFS assyst customers have any integrations with EPIC.Thank you,Jason

Is it possible that certain fields in the request-form appear as mandatory fields that must also be completed before the decision ticket to the request can be closed? Working with locked/unlocked fields does not help, because the decision ticket can also be closed without filling in the field in the request. Thank you for your help!

We are pleased to announce that assyst Web 24R2 Su2 has now been released and is available to download from our CDN.Within this release we have addressed the following issue:P16698 - When the legacy SMTP Mail Processor is used, for example in Email Actions, the processor loads SMTP details in a way that causes them to always be considered disabled, preventing emails from being sentRelease notes can be viewed via the following link.

We are pleased to announce that, following a successful review period, we are now able to offer support for the use of MySQL 8.0.41 with assyst ITOM 5.8.4.1.Please note that no new software is being released for this feature. A comprehensive Wiki document, available here outlines the necessary steps to upgrade the default MySQL installation, v8.0.33, provisioned with assyst ITOM 5.8.4.1, to MySQL v8.0.41. However, please be aware of the following considerations:Support for MySQL 8.0.41 is limited to the latest release of assyst ITOM, v5.8.4.1. Customers wishing to upgrade to MySQL 8.0.41 and currently using an earlier version of assyst ITOM (prior to v5.8.4.1) must first upgrade to assyst ITOM v5.8.4.1. Detailed instructions for this process are available

Hi, I would like to know if IFS already have some dark mode css to use on assystnet and/or assystweb as a new theme. https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Themes_Form

To help with accessibility for a few users, we would like to be able to configure assyst so that it can be used in Dark Mode.I have been advised by IFS via Call Ref: 386357 that this is not possible and to submit a new Idea.

Has anyone created a PowerBI report to show incidents that have breeched their Resolution SLA?I can create it easily as a monitor by using the SVD Resolution Breach flag but we only get Resolution Due and Actual Resolution date/times is the Incident Table.Was hoping I could somehow create a filter that would only show me incidents where the Resolution Due date/time was before the Actual Resolution date/time but after trawling the internet I can’t see a way to do this in PowerBI.I could do this really easily with a bit of SQL but PowerBI doesn’t let me define filters as SQL I don’t think.

Is there a way to increase the height of a custom multi-line string field so that it acts similar to the default Description field?  The Description field expands to a larger size and then at some point adds a scroll bar. Currently the custom multi-line field only shows 4 lines of text and then adds the scroll bar. It would be great to have the multi-line string field expand vertically to show more than 4 lines of text before adding the scroll bar. We are running assyst 11.6.3.  Thanks!  

Hi,We’ve installed assyst 24R2 in our Dev environment to do some testing prior to upgrading our Production instance.  Our Dev environment uses database authentication with a SQL Server database.The majority of our users have an email address (e.g. john.smith@ourcompany.com) as their short code.Since the upgrade whenever a user with an email address as a short code attempts to log into assyst they are getting the following error message. “The username or password are incorrect.” The server.log file shows the following.2025-02-13 07:50:55,468 WARN  [com.axiossystems.assyst.domain.security.authentication.AssystAuthenticator] (default task-29) getAccountUser 'JOHN.SMITH' does not have an account.2025-02-13 07:50:55,468 ERROR [com.axiossystems.assyst.domain.security.authentication.AssystAuthenticator] (default task-29) authenticateUser 'Exception' thrown: getAccountUser 'JOHN.SMITH' does not have an acc

We’ve had an issue highlighted to us by one of our support teams that a user has assigned a change approval decision task to themselves and approved it.The particular process assigns an approval decision task to an Approval SVD containing only those users that are authorised to approve a change. We can see in the action history that a user outside this group has assigned the decision task to their own SVD and then approved it.Does anyone have know how we might stop this just for certain decision tasks? I don’t really want to restrict the “assign internal” action as this would affect a much bigger group of users and processes.Needless to say we’ve told the user not to do this and we can keep an eye on this but was hoping there is a way to plug this hole. Thanks

Hello Community,We are currently in the process of replacing our old, self-developed IT service portal with AssystNet. During this transition, we have encountered several questions, particularly regarding the custom forms created with the AssystNet customizer.Is it possible to trigger different processes based on user selections through dropdown or checkbox fields?For example, in a notebook order form, the user can choose whether they need a new notebook, want a replacement, or wish to return their notebook. Depending on the user's selection, a different process should be initiated in Assyst.The idea behind this is to keep the service catalog compact and simplify navigation for users. In our old portal, we had at least three separate offerings for new orders, replacements, and returns. I would like to optimize this if possible in the future.

Is there a list of known problems that we could look at before submitting a ticket to IFS support? It would be great to evaluate whether it’s a known issue before opening up a ticket. 

Hello everyone,I am evaluating whether IFS assyst can meet the requirements of a telecommunications company that needs to manage various aspects of its operation. Below are the key elements they need to handle:PoPs (Points of Presence): ~400 Splice and Termination Boxes (CE/CA): ~250,000 Cables: ~250,000 Relations between Cables and CE/CA: ~500,000 Circuits: ~70,000 Customer Ports: ~700,000In addition, within their service activation system, they manage the following related to the OLTs (Optical Line Terminals) that connect customers to the network:OLTs: ~400 Interfaces: ~30,000 Circuits: ~30,000 Available Ports on OLTs: ~3,900,000Furthermore, in Zabbix, which monitors active network devices, there are approximately 10,000 devices. Given this scale, can IFS assyst efficiently support the management of these assets and operations on CMDB? Are

I am working on an ETM channel I inherited from my predecessor. Within the code, he refers to the lastSLAClockStop of the existing record. As of the end of November, it doesn’t seem to exist in the payload. Is this a change that was made within IFS? 

Apologies if I’m just missing it, but I don’t see anything in the Wiki about it either. In previous versions, we could select multiple events in an event monitor using Shift or Ctrl, then right click and take an action on all of the selected events. How do you do that in 24R2? I select multiple check boxes for the tickets I want to action, but as soon as I right click on one of the selected tickets to take an action, the rest of the selected tickets are unchecked. Is it not possible to action multiple tickets in the new version in the new event monitor view?

We have a “Service Department” FX that I am wondering if someone may be able to assist with.  We have a service offering that we have set up to be used as a stand-alone offering or as part of a few of our Bundle offerings. We are looking to have it assign to a desktop team based on region if used as part of any of the bundles, and to the Service Desk when it is not being used as of a bundle/ as a stand-alone or being used as part of a bundle when the region field is blank/null.   Notes:The Region field is on the Parent Bundle Form and can sometimes not be required (empty). Current Expression:if($new.parentEvent.bundleEvent.serviceOffering.shortCode = "ONBOARDING",            if($new.parentEvent.W("DESKTOP REGION").name = "US & Canada", "DESKTOP SUPPORT US & CANADA",            if($new.parentEvent.W("DESKTOP REGION").name = "EMEA", "DESKTOP SUPPORT EMEA",            if($new.parentEvent.W("DESKTOP REG

assystWeb 24R2 SU1 has now been released.  This can be downloaded from our CDN.Release notes can be viewed via the following link.