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assyst Destination not passing through entity ID to ETM

  • September 16, 2025
  • 2 replies
  • 14 views
D
Do Gooder (Customer)
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  • DuncanK
  • Do Gooder (Customer)
  • 21 replies

Hello.

We are just beginning to look at using assyst Destination along with ETM to configure some integrations. I have created an ETM channel with a destination source, but the ID of the entity is not being passed through when the entity is being created. 

 

Destination:

 

I know that the destination is working, because when I take the action, an import is coming through to ETM. However, ETM is saying that there are 0 records to import:

 

I have also inspected the message that is coming through ActiveMQ, and the ID is indeed included as part of the message body. 

 

Any help would be appreciated. 

 

assyst Version: 24R2 SU4
Build: 13018 Date built: Jun 11, 2025 2:27:00 AM

 

ETM version 1.8.0

 

Thanks, 

 

Duncan

 

 

 

 

Best answer by Paul McCulloch

My suspicion is that your channel has a message format other than ‘Native’. If that’s not then case then please share the channel definition.

2 replies

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Hero (Employee)
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  • Paul McCulloch
  • Hero (Employee)
  • 90 replies
  • Answer
  • September 16, 2025

My suspicion is that your channel has a message format other than ‘Native’. If that’s not then case then please share the channel definition.

D
Do Gooder (Customer)
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  • DuncanK
  • Author
  • Do Gooder (Customer)
  • 21 replies
  • September 16, 2025

My suspicion is that your channel has a message format other than ‘Native’. If that’s not then case then please share the channel definition.

 

Thanks Paul, I knew it had to be something simple. The channel had been in use previously with Remote Upload, so the message format was set to CSV. “Native” actually did not work, but there is a message format for destinations which did work. 

 

 


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