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Hi everyone,

I noticed that the ITOM Agent installer for Windows is currently provided as an .exe file.

Could you please confirm if there is an MSI version of the ITOM Agent available for enterprise deployment on Windows devices?

If not, what is the recommended or supported approach for large-scale Windows deployments — for example, is it acceptable to repackage or wrap the EXE, or should the EXE be deployed directly in silent mode?

Any official guidance or best-practice recommendation from IFS would be greatly appreciated.

Hey Manaf,

Currently MSI agent installation packages are not provided nor supported. We would recommend to log this as an enhancement in the Idea section.

The possibility of remote installation within ITOM is possible, please see here:
https://wiki.axiossystems.com/assyst25R1Wiki/index.php/ITOM:Remote_Agent_Installation_for_Windows
We can also provide installation scripts.

Also we would recommend to log a incident to discuss the size of the large-scale windows deployment so we can recommend appropriately.

Kind regards, 
Patricia-Vanessa Muller

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