Invoice voucher generated but did not hit GL

Hi,

The second screenshot appears to be from the screen called “IL Voucher Rows Analysis” - this is looking up against an Internal Ledger. If you were looking for the postings in the General Ledger, then please try the “GL Voucher Rows Analysis”.

Thanks,
Chris

Hi Chris,

It’s missing in GL voucher rows analysis too:

Here is a screenshot showing the voucher# missing:

Check the Customer Invoices with Errors view - same in Apps9 as in Cloud…

It will show the error that needs fixing and also is where you ‘Process Invoice’ when you’ve made the correction to push through to GL.  

Linda

Hello ChrisD,

Thank you so much, the voucher was sitting there in error. It’s now been resolved. Thank you so much for your help!

ChrisD wrote:

Hi,

I would suggest checking whether the voucher has an error. If you Navigate to the Voucher Entry screen, and search for any Vouchers with a Status of Error:

 

If your voucher does appear, then find the column called “Update Error” on the voucher rows, and this should indicate what the error is.

Thanks,
Chris