Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello experts,Can we change the logo of PSO with client’s logo? Thanks

We are new to IFS Cloud, does anybody know if I need to worry about license renewals? I know for our PSO environments, I need to request IFS to apply license renewals annually.Thanks

Hi, how can you get access to the IFS PSO Sharepoint?As a partner I have full access to the IFS Cloud Sharepoint but not the PSO or FSM Sharepoint. Unfortunately I cannot find the contact person on IFS webpages to add me to the necessary sharepoints. Any ideas whom to contact?  Kind regards, Daniel

Hi Team,Is there any Reporting Module available in PSO for fetching FT shift & task assigned to FT with travel duration etc.. Currently we have Analysis options where we are not getting much expected details. Regards,Shiyaz

A customer asks, I would like to know whether its a possibility to use the REST API the PSO web app uses (i.e. https://host/IFSPSOWorkbench/api/ResourceScheduling/UpdateActivity)Because I am unable to see the usage for the swagger mentioned apis. So, is this a possibility?

Hello All, I created a business rule with Notification process Type. Notification message is an HTML formatted message, and we needed a Promised date column from a part need table.  The output of the notification message comes with the Day, Date and Time , however we need only Day and Date. Can help me how to do that. Below the screenshot of the output and the screenshot of the Notification message. Output:Hello GSI,We created the part need and below the details.Symptom reported by the theatre:help me 26 FW: 21185 AMC Plaza Bonita 14 - COMMISSIONING REVIEWIf you require an update please contact the INOC and reference Request ID#354756.PLACE ID: 21217PLACE NAME: Yonge & Dundas 24 ADDRESS: 10 Dundas St. E., Suite 402CITY: TorontoSTATE: ONCOUNTRY: CAZIP CODE: M5B 2G9PART REQUESTED DATE: Tuesday, October 3, 2023 12:00 AM  On the above Time should be eliminated Notification Message:<P>Hello GSI,</P><P>We created the part need and below the details.</P><P>&l

Hello all,  As you can see in the screenshot below, I have selected certain fields from the specific list to be made read-only.However, when I log in as a dispatcher user and go to the Planning --> Resource Data --> Resources, I notice that only the free-text fields have become read-only. The dropdown list fields, for example, remain active, and I can still edit them. Is there a way to make all fields read-only for this particular list , regardless of their type?Please provide your inputs...Kind Regards

Hi, just reaching out to see if anyone has any experience re migrating FSM/PSO from an Oracle database to MS SQL  Many thanks.

Hi experts,I am facing an issue in PSO. I have observed that when I modify a task in PSO, the 'modified by' field does not capture the username or full name of the user who updated the task. Instead, it always takes the same value, which is IFS_PSO. Is there a way for this specific field to take the username of the user when they manually change it? Please provide your inputs... Kind Regards

Hi Team, The customer portal's email or password field is left empty, a message is displayed showing 'OK' instead of the intended message. I have attached a screenshot below for reference.ThanksVenkat

After a fresh FSM Installation or upgrade, mobile is not syncing, remains "Syncing" for ever.

Hello experts,Is there a way to pick a value from PSO Database and display this value to a tab on FSM web client? 

Hi,  We have a customer that would like their technicians to be able themselves from the MWO to send an assignmed work task to the pool if they are not able to carry it out.Is there anyone who has had similar need? and if so what was the solution, if you will share ? Thanks, 

Hello all,Please for your helpThe PSO Installer failed to upgrade the Schedule Archive Database on version 6.12.0.9 

Hello all, I have an issue with built in PSO Filters. Is there a way to remove/hide the two built-in filters from the list of all filters? I tried with admin account and still can’t delete them. Please provide your inputs...Kind Regards

Hi, when applying an AITP to a customers environment we’re seeing this eror.System.Exception: Exception thrown on thread - Specified argument was out of the range of valid values. (Parameter 'endMinutes')But when I upload it locally no erorr occurs?It seems the AITP upload is kiling the DSE services.. can’t comprehend why?Parameter is set, everything is ok with config.. but it seems to kill all scheduling applications? 

Hi all,I have two questions regarding the "Home Location" field on the Resources screen:Next to the "Home Location" field, the code "-11337" appears on every resource in every dataset. Could you please help me to remove this code? Additionally, I am facing a second issue, as the string in the field gets truncated after a certain number of characters. I would like to know how I can increase the character limit for the description of the Location’s fields. Please provide your inputs... Kind Regards. 

I wanted to share this document about scheduling in IFS Cloud covering PSO/ASO, Dispatch Console, and Appointment Booking. This is NOT an official IFS document, however it was created in collaboration with R&D and there is work going on to release something similar with the product itself. Hence my ask - if you have corrections, feedback, ideas - please do share so we can incorporate them.

Hi experts, I am getting an error when I try to run the following xml<perform_attach_report>  <parameters>    <reportname>UK_WL_DIC_REPORT</reportname>    <parameter>TaskId=61432</parameter>  </parameters></perform_attach_report> The error is <perform_attach_report_result>  <result type="Exception">    <error>      <application_error>        <severity>ERROR</severity>        <message>ProcessPerformRequest: matching perform definition method not found: TaskRepComponent:ProcessAttachPdf(System.String,System.String,)</message>      </application_error>    </error>  </result></perform_attach_report_result> The method and method signature are correctly defined in the perform definition when checked in smart client. This error started to occur after a cloud delivery for a mobile customization.What could have gone wrong and where can I check? Cheers,Buddhima

Hi Community, Our user has label of required fields set in red color. If I understood well, that is set in app-param = REQUIRED_LABEL_STYLE_ID. In our system, that app-param is set to REQUIRED_STYLE.But in Item Styles we don't set the REQUIRED_STYLE. Is there any other place to set it up besides the app-param\item styles? We have FSM6 U24.  Best regards,~Juni

Hello Community, While initializing Mobile we are facing the below exception.EXCEPTION Message: SQL logic error duplicate column name: request_id ... Stack Trace: at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.GenerateSQLiteMobileSchema(SQLiteConnection theSQLiteDB, StringBuilder& theDelayedSchemaStringBuilder, Dictionary`2 theSyncRuleTableColumnsDictionary) at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.CreateMobileDatabase(String personIdIn, String deviceSequenceIn, String messageIn)  What went wrong here?either Sync Rules or Metadata..

Dears, Unable to See my client script in the list to place on a field in the Screen.  There are lot of Client scripts which are also active, but the list shows up to ‘FS’ naming convention. Help me out…. 

Hello All, I am getting the following errors when launching a eForms in MWO.  The problem randomly started and is affecting all surveys.  Has anyone seen this error before.  I have entered a case in SNOW and I see another case with what appears to be the same issue. Currently onsite training and this had severely impacted the training.  

Created a data source not want to add filter into the data source but issue is when i am adding filter: user_def24 = IIF(ISNULL('$user_def24$', '') = '', user_def24, '$user_def24$') then it`s not taking the data from table where user_def24 is null into consideration. When i am adding filter: (user_def24 = IIF(ISNULL('$user_def24$', '') = '', user_def24, '$user_def24$') or user_def24 is null) then selecting one data from table it`s shows relevant data but with all rows which has user_def24 value null.   EEXPECTED BEHAVIOUR   When we are using filter then if a value is selected then data shows should be of that value and if nothing is selected on the parameter all values should be shown into table including null values.    

FSM Mobile Initialization takes long time in FSM6 to connect