Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Question:How do I change the background link of the logo in a mobile client?ISSUE:While clicking on the top left logo in the header of mobile client it redirect users to the invalid page.   

Hi,How can i easily filter the planned task with SLA & Out of SLA in the Gantt.Suppose i have planned 100 Jobs in FT queue, Out of which i may be having 40 INSLA & 60 Out of SLA.By applying filter in want to view INSLA Tasks in Gantt & Another filter it should show out of SLA in FT gantt.. Can you please let me know the selection in FiltersRegards,Shiyaz

Hi Experts,We would like PSO to display the Resource current location on the map. We can capture the current Lat and Long (GPS) of the resource then I am not sure how to feed this into PSO then under which parameters?Normally we keep/change fixed location details like Resource Start and End location but how we can handle the resource current GPS location data? Thank you,KM

There is a really useful menu item on the mobile in the screen designer - to do a refresh of the scripts from the server to the mobile client.Is there anyway to access this in any other way (without the users being studio license holders). At the moment we have to re-initialize their devices which is rather more intrusive than we’d like. Is there any other way of doing this? 

Select Return in the work task, select the target location, the from location drop-down option will appear, which field in the cloud is this from location?  from location Options Where does the data come from?  This is a required field，but  its no dataNormal returns in the ifs cloud do not have this option（from location）

Hi,Does anyone know if the ,,revisions" functionality is enabled in Recurring Service Program or is it still in progress? In what release is it expected to be available?Thank you!Best Regards,Miruna

Hi Experts, One of our customers has a requirement to track the time users spend on some screens in web client. They need this to monitor as a KPI. There are 4 screens they consider as,Lobby menuSchedule boardPerson list and Devices (Person table).They need to track the time users actively use these screens weekly basis. They need to track the transitions from screen to screen to track the exact time they spend on the screen. Is there any way we could achieve this requirement in web client. Any suggestion would be appreciated. Thank you.

Hello,I plan to use Miscellaneous Resource Allocation Categories in Cloud for defining different types of absence categories. In PSO, all absences categories are shown with the same colour (e.g. orange when using Color Activities by Status). Is it possible to have different colours for each absence category?Thank you very muchIulia

In Apps 10, we have two schedule tasks setup to update PSO:1 - Full Load - Runs once a day at midnightSend Data For ScheduleSCH360_SEND_DATA_UTIL_API.SEND_DATA_FOR_SCHEDULEInput type: LoadSend Timeline - Not Ticked2 - Change - Runs every 2 minutesSend Data For ScheduleSCH360_SEND_DATA_UTIL_API.SEND_DATA_FOR_SCHEDULEInput type: ChangeSend Timeline - Ticked I am looking for guidance on what is the equivalent task and method that should be used in IFS Cloud please? Thanks

We are upgrading from FSM 5.5 to 6U27 so a big jump. We have noticed the date format required for import export is in the form below in 6U27 with the T character.In FSM 5.5, import export uses standard SQL date/time format.I can work around this using the below when preparing data however is there any option to use standard date time formats in the Import Export tool? The database holds the data without the ‘T’ so strange that the import export tool uses it. select product_id, CONVERT(VARCHAR(50), user_def_dttm1, 127) from product

We are having some troubles understanding some of the differences in the ABE and DSE and how it’s effecting our appointment booking. We typically request appointment’s via the ABE and then accept one of the offers and send it to the DSE. We are constantly finding that a lot of our appointment offers are being returned with available = false and that the reason code = 470. Digging through a ton of these appointments requests we have been trying to use the explainability service to better understand the WHY it was unavailable for any particular resource. We have been finding that for a good amount of our appointment requests they are showing as unavailable simply because of a plan value decrease. What we are looking to understand is what would cause an activity with a base value greater than 100 being added to the schedule that would cause the plan value to decrease? The required skills, amount of the time available in the shift, the max travel all point to the resource being capable and

Hi Experts, We recently had an issue with our Microsoft email account that we use for notification distribution for IFS FSM. System Admins changed the password for the account and now our connection is broken. Can someone tell me where this connection or password is used/stored in IFS? 

Is there an available document/resource that lists all of the PSO administration Event ID numbers and their details?

Hello, our customer wants to use the filter options in PSO and see for example only the resources for a certain city. But if he wants to fix an activity to a resource, than all resources appear, not only those for the specified city in the filter. e.g.:  Even if I use a filter and I see on the gantt only the resources from a certain city, in ,,Fix to resource”, the dispatcher can choose from all resources from the country. Is there a way to be able to fix to resource according to the filter used? Thank you very much,Iulia

How to put not like conditon in Work order screen filter  

How to translate the 'global name' field in the 'Global Name' search screen to be displayed in ClientWeb?Note: see the path in the print below 

Hi, We have some users looking to migrate from Smart Client to Web Client. One piece of feedback we have had is that on some screens the ‘New’ button isn’t present on the search area. Meaning they have to go into a record to get the option to create a new record. The above screen shot is from the baseline version of the Purchase Order screen. The New button is present when the screen appears. But when we use a screen we have configured previously the New button isn't there.Is there a simple control for this in the UI Designer, or is that controlled by a Script?Any help is greatly appreciated.RegardsAdy

Hi Experts,I've enabled GPS on my mobile device, but I'm encountering an issue where I can't see the GPS fix in PSO WB. Does anyone know if there's a setting on the PSO end that I might need to adjust to enable this feature?   

Hi Experts,Trivial question. How do I do a delete using a perform_inbound_integration? any particular key word that needs to be added to the payload?  

Hi Experts, For PSO users, breaks are appearing in the PSO Workbench unexpectedly. However, in the cloud end, no breaks have been assigned to this user in terms of resource availability, nor have any task templates been designated.How are these breaks being generated for this user, and what steps can be taken to remove them?   

HiIs there any provision or UI field in PSO to identify if the task/activity is dispatched automatically by PSO or manually dispatched by any user in PSO?The same details can be seen in FSM, differentiating a manual or auto dispatch from PSO rather than simply showing  IFS_PSO as created by?This will help in identifying the issues related to dispatch at later point of time. 

Hi Experts,I want to create Escalation from IFS FSM mobile app directly without creating it from debrief workflow (i.e. not from request, task). So is there any way I can do that currently whenever trying to do that it is asking for a workflow to be entitled (debrief, quote).  So far, I’ve created an Escalation screen but there is no way of creating Escalation from there.   

Hi,Is there any way i can extract PSO shift Rota based on resources.Regards,Shiyaz 

Hi 😊,kindly request your assistance with an intermittent issue currently experienced in the customer's environment.Customer environment: IFS CLOUD 23.2.2This ID: 7623 which is in accepted status in PSO is related to WT 5682 which is in released status.The customer address line was empty and therefore, added an address line.When the addressline is added This ID: 7623 in PSO which is in accepted status has turned to - -1 (which should be with (WO No - Task No - 1)To fix this, attempt to add a resource line deleting the previous line and it is not allowed.Attempt to cancel the accepted assignment and it is not allowed since it is transferred to mobile.We would conclude that attempting the address line modification during the 'Allocated' state or before allocation could prevent this issue from occurring.But there is another example when the PSO is turning to allocated state:Here, ID No: 14194  Task No: 8781 in PSO is in allocated state and allocations are not available in scheduling infor

Hello Experts,I've created a new scheduling dataset, but I'm facing an issue where resources are not being displayed in PSO WB. However, the resource is available, and shifts are also defined in audit files.  Even when I send a work task with location and resource demand lines, the activities are not displayed in PSO WB, although they can be seen in audits.  Could there be something missing in the configuration or setup that's causing this discrepancy? Your insights would be greatly appreciated. Thank you!