assyst Integrations

Has anyone tried/ succeeded/ know if it is possible to set up a mailbox reader channel in assystETM that will use an attached spreadsheet as the data source? Alternatively, how to pass this spreadsheet into another ETM channel for processing?Use case:We provide our users with spreadsheet templates that they complete and we import by datamapper channel. For example, purchased IT assets imported upon delivery to be updated and added to in more detail later by our discovery toolset. This is currently emailed to us and manually imported but I would like to be able to have their email automatically populate the database.

Hello all. We are beginning to look at implementing assystChat to our IFS assyst implementation, and I am looking for information on whether the feature includes a console that shows real-time data relating to Chat. What we are looking for is a console which will show number of assyst users logged in to chat, status of each assyst user, number of chats being responded to, number of chats waiting in the queue, etc.From what I can see after installing the Chat integration in our DEV environment and in the wiki documentation, no such console exists. Does anyone have any experience with getting such data from assystChat that they can share? Thanks.