Assets (Asset Management)

910 Topics

KAMANUKSidekick (Partner)

Hi Experts,I have few question about long running jobs and how those to be planned in to several Visits. Please see example below.I have created a task with duration 12 hours where I need allow multiple visit with the Option enabled. First I tried direct assignment in Dispatch Console, there I could not see this Allow Multiple Visit is enabled though it is enabled in the task?? Then I cancelled it and tried drag and drop the Job to one of my Resource and this is how I see it.You can see it is evreywhere even outside the shift as the duration is 12 hrs. Qustion 1.How we can devide this for several visits at this point may be 4 hrs or 8 hrs slots so we can plan the Travel time as well here as it is required by the real business.It seems task will devide into few visits only it is transferred to the mobile but we need to plan our Travel before that? see how it is when we plan the travel: Still I could devide this into few visits?? Next I transfer to mobile:Then only it was devided into tw

491

6 months ago

MiguelAlejosSidekick (Partner)

asked in Assets (Asset Management)

Error: Spare part in Work Task.

Hello I have the Cloud version in 23R2, when I try to attach parts from the object no information appears.I need to be able to get the parts of the object for the tasks using this function

1388

6 months ago

sholmesHero (Customer)

asked in Assets (Asset Management)

Apps9 Posting error best way to unpick

Hello,A user raised a PO and posted to an object (fixed asset) that was in status active so we now have an error of ‘You have specified an object with wrong status’. Now ideally the PO should have removed the asset from the line - however the line was cancelled before this could happen.Is the best way to fix this to roll back the transactions on the object, change the status to inactive and reprocess the transaction in error?Any advise welcomed.

410

6 months ago

Mayura WasanthaSuperhero (Employee)

posted in Assets (Asset Management)

Anomaly Detections as a part of the business mapping

Greetings everyone, especially valued customers and partners,We are seeking your valuable insights and expertise regarding anomaly detection. Whether your approach relies on rule-based systems or machine learning models, we are eager to learn from your experiences.If you currently utilize anomaly detection in your business operations, we are interested in understanding how you leverage anomalies to enhance your business processes. Specifically, how do you integrate anomaly detection into your operational framework?Alternatively, if anomaly detection is not yet a part of your business strategy, we would like to know if there are specific business requirements driving the need for anomaly detection capabilities. What potential use cases do you foresee for integrating anomaly detection into your solution framework?We sincerely appreciate any responses you can provide.Thank you in advance.Warm regards, Mayura

410

6 months ago

Aravinda.PrSidekick (Employee)

asked in Assets (Asset Management)

Work Task status issue

Hi 😊,Would anyone happen to know the method for automatically setting the following Work Task to the status of 'Work Done'?All the assignments are in Completed status, but the Work Task status remains Work Started.I supposed that the reason is toggling on “Allow Multiple Visits”.But when I attempt to toggle off it the below error generates.Any workaround to set the Work Task automatically to Work Done/ Finished is highly appreciated.Environment : IFS CLOUD 22.2.19Thank you 😊

1425

7 months ago

DollyDo Gooder (Customer)

posted in Assets (Asset Management)

TO CHANGE DETAILS OF REPLACE OBJECT STATUS

HI,Is there a way to use an object with the status replace? Thanks in advance.

1455

7 months ago

CarolineSidekick (Customer)

asked in Assets (Asset Management)

Use of Cost Breakdown Structure (CBS) in Project Management

We are an Apps 8 user and already use the Project Management module, including the WBS element. However, at this time we do not utilise the CBS element and I have struggled to work out how to utilise this alongside the WBS to any real advantage. Are there any good papers/user guides/experiences out there that might assist? The on-line Help files aren’t helping much.Thanks!

8625

7 months ago

dfsjmarchantSidekick (Customer)

asked in Assets (Asset Management)

Can't Remove Site From Resource Connections

I've accidentally added a site to the “Connections” for a resource group. However, I can’t remove it. I get the following error:Site 1040 is used on Capacity Basis tab. But can’t see how we can remove this from the capacity basis tab.

332

7 months ago

jenjen0510Sidekick (Customer)

asked in Assets (Asset Management)

Material costs - Transfer Work Task Transactions

My company is in the beginning stages of upgrading from APP9 to Cloud 24R2. During some recent training we have noticed that there is a step to Transfer Work Task …. I believe this is transferring costs associated with various tasks for financial purposes. We see transfer of external, time, tool/equipment, expense, external, and reposting. However, we do not see the ability to transfer material costs. Am I missing something? I would imagine most users would need the ability to transfer work task material costs from work orders on a consistent basis. In short, we need to capture the full personnel (labor), material and external costs that are associated with the entire work order.

701

7 months ago

JerryBrowningDo Gooder (Partner)

asked in Assets (Asset Management)

Documentation/Live use cases on RFID usage

@Mayura Wasantha @Krishantha @AvinduHendawitharana @TsuRusseM Hey Guys,How you guys doing? We have a large customer wanting information on RFID usage. We saw a few posts that were old and not really detailed. Do you have anything written up we could look at? Russell is scoping what they think their use case and will add more specific information but I’m sure we must have something written up for using it to pull in asset ids and spare parts. Has it been used with mWO? Has it been used with WaDaCo? Will it work in Apps 10 and Cloud? Any hardware requirements...etc. Thanks in advance,Jerry

954

7 months ago

Buddhika KureraSuperhero (Employee)

asked in Assets (Asset Management)

Inconsistent Behavior of the Description in Part and Serial Object screens

The description of the relevant part from the Part screen is inherited as the description of the Serial Object when a Serial Object is created (Service > Equipment > Serial Object > Serial Object). Once the object is created, the description can be changed in the Part and Serial Object screens.If the description of the Part screen is changed for a Part then the Description(s) of the corresponding Serial Object(s) is/are changed accordingly. But not the other way round. The Description of the Serial Object can be changed. Lets say we amend a Serial Object with a different description and then for some reason we decided to change the description of the relevant part in the Part screen. Once the description is changed, the description of the Serial Objects (all connected to the specific part) will be overwritten.Therefore it feels like there is a gap in this function. Create a Serial Object with different DescriptionThen update the description in the Part screenNotice that the de

474

7 months ago

Mark MaDo Gooder (Partner)

asked in Assets (Asset Management)

How to reslove "knowledge base" requirement via IFS Cloud standarad feature.

Often times we encounter customer demand for knowledge bases,how can we apply IFS standard functions to meet this demand? For example, when a worker encounters a problem,he or she can use the ifs cloud system to know how to reslove the similar problems in the past.

482

7 months ago

odstDo Gooder (Customer)

asked in Assets (Asset Management)

Print Attachment with Work Orders

Hi,We are having work instructions as attachments to the PM’s and Work Orders/Tasks. These attachments should be printed together with the Work Order. Is it possible with IFS App 10 standard to print Work Orders with attachments in same operation?

80221

7 months ago

tonybiaginiSidekick (Customer)

asked in Assets (Asset Management)

Populate Maint Org in New Fault Report

In the ‘New Fault Report’ Screen, if a User belongs to a Maintenance Organization, can the ‘Maint. Org’ field be populated accordingly? See attached image.

1193

7 months ago

Aravinda.PrSidekick (Employee)

asked in Assets (Asset Management)

Unable to Generate Invoice Preview for a Work Task created

Hi all 😊,I am encountering an issue regarding the generation of an invoice preview for a material that has been issued within a Work Task, which is in released state. Cost Lines and Sales Lines have automatically added to the Task.An error message pop up as “No Invoice Previews(s) created for given criteria.”Product Version: IFS APP 10 Aurena - UPD 23 Grateful if you could kindly assist me in resolving this issue. Regards 😊

1093

7 months ago

niwaDo Gooder (Customer)

asked in Assets (Asset Management)

Availability of all historical WOs, WTs and Work Task Steps in Equipment Object Navigator

Please confirm whether the options of “All historical WOs”, “All historical WTs” and “All historical Work Task Steps” are available in Equipment Object Navigator in IFS Cloud releases? If it is not available in the current releases, please confirm whether it will be included in upcoming releases. What is the IFS recommendation or workaround to cater following requirement? I strongly believe this must have been raised by several others customers alreadyNote:It is crucial to cater for an easy and user-friendly way be able to demonstrate the planned, ongoing, and historical maintenance activities. During Audits with the different authorities the offshore and onshore operations are stressed and tested to the limits when it comes to prove their control of the maintenance planning and execution, and specially for the safety and barrier related equipment. From Equipment Object Navigator, there are tabs available to see “All Active Work Orders”, “All Active Work Tasks”, and “All Active Work T

561

7 months ago

Nicolas DDo Gooder (Customer)

asked in Assets (Asset Management)

Database task and automatic suscribe

Hi,I would like to know to if someone already tried to use handling task (Solution Manager > Background Processing > Database Task) to suscribe automatically to a specific field in different menu.Example: When I create a Shop Order I want IFS to automatically suscribe me on field “Status” for example. Like that someone change this shop order status I will be notified.Thanks for your return,Best regards,Nicolas D.

303

7 months ago

zuhaibSidekick (Customer)

asked in Assets (Asset Management)

TIME MANAGEMENT

End user face error insufficient Access rights on Time Group Reporting window When End user is want to register clocking using time group reporting window error message is shown.Screenshot is attached for your reference. Thanks & Regads,ZuhaibIFS Consultanthttps://www.linkedin.com/feed/

210

7 months ago

KUDALK

asked in Assets (Asset Management)

Unavailability of GIS Map

Hi,We have a customer issue that the GIS map is not available after setting the location (Service Management> Service Management basic data> Location>Location ) in 23R2. Furthermore, when RMB location is in map position, click inspects and then clicks the Document (location link), error 504 appears.Customer’s EnvironmentError 504-Document Location link But when we do this for the same location in our core environment (23R2 – Alain login) GIS map loads without an issue (Kindly refer to the attached image) and error 504 does not appear when opening the location link. Further, we change the False to True in GIS Settings, Show_Log but the error is not recreating.Core environment 23R2 Kindly let us know the possible reasons for the above-mentioned issue. Thank you

958

7 months ago

SimonPDo Gooder (Partner)

asked in Assets (Asset Management)

Creating Serial object with rental process

Hi everyone, We are trying to create serial object with the rental module, but we don’t manage to do it.We have enabled “create SM object” on sales part, but the object is not created when we deliver rental CO lines. Is it possible to create object with this process ? Do you have any other solutions ?Thanks,Simon Pertin

450

7 months ago

ZIGESAMMDo Gooder (Customer)

asked in Assets (Asset Management)

Move Serial Object to Inventory

In Aurena the Function at the Serial Object to send it back to inventory is disabled. What is the necessary configuration for the serial Object and the part catalog data set.I want get the additional menu item ‘Move serial Object to Inventory’ as shown in following picture:

1265

7 months ago

VALRHONDAVEEDo Gooder (Customer)

asked in Assets (Asset Management)

Transfer Fixed Asset - Error

When trying to “Create Transactions” from the Transfer Object - Progress screen, we are getting the following error: I have looked at the FA Books of both companies in question & don’t see any difference:

474

7 months ago

SachithaSidekick (Employee)

posted in Assets (Asset Management)

Wrong Document Returned for Viewing

Several users who try to view a document that is attached to a functional object(Maintenance>Equipmen>tFunctional Object>Functional Object), the incorrect document is returned to the screen. If you check devtool output when clicking on view and download, I noticed that the wrong document details are being sent in the request GetFileStream. This issue is user specific and occurs only for few users. 1 - All users have permission set granted which should give the required access. No permission errors are shown in the process.2- If they click download, it returns the correct document3 - If they go to the document revision record, the correct document is displayed.4 - This occurs over multiple object IDs in functional object window Any idea to resolve/investigate this issue?

573

7 months ago

pafoseDo Gooder (Customer)

asked in Assets (Asset Management)

External Cost on objects when reporting Work Task with steps

Hi, When reporting external cost manually on a Work Task with a Object, the external cost reported is visible for the Object ID in Equipment Object Navigator.But, if reporting external cost manually on a work task without a object , the objects are on Work Tasks steps, the external cost reported is not visible on any of the objects connected to the steps. How can i report a external cost on a Work Task with steps and get the external cost to be distributed on the differet objects connected the steps? Or can i in some way decide witch object that the cost relates to?Thanks in advance!

1054

7 months ago

OmarBMDo Gooder (Partner)

asked in Assets (Asset Management)

Release Customer order _ No access

Hello All, In the creation of functional role and end user roles in the permission sets, I granted all access to the projection CustomerOrderHandling to a functional role and then to an end user role. So I configurated the permission sets correctly, but after creating a customer order and adding a sales part with its quantity, I want to release the customer order but i get this message of permissions! Do you have an idea please about what could be the problem? thanks

401

7 months ago

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Assets (Asset Management)

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