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Question

Supplier warranty on workorder

  • September 3, 2024
  • 1 reply
  • 117 views

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  • Do Gooder (Partner)

Hi,

I need some help with Supplier Warranty on a workorder in Apps10. In the warranty I have marked that the material should be paid by the supplier and that the personal cost should be paid by us.

When issue material it creates two lines under the Sales tab and that is the way is should be but when adding a time report line it creates a line as well under the sales tab with a invoice value and that is not according to the warranty. Any ideas what I’m doing wrong

1 reply

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  • Hero (Customer)
  • January 30, 2026

@Rost 

Hi, have you figured out how to handle this. We are facing the same issue when testing. 

 

Looks like system just give you information, but it is really relying on user’s discretion to split it apart.

The ideal situtation is, material should be charged back to supplier and the customer field should be automatically replaced with supplier’s customer no, and Invoicable. when comes to person cost, system should automatically set non-invoicable.