When I run a search on the order locator module, my results are displayed correctly. If I perform a clear and attempt a second search, some of my fields get greyed out as seen in the screen shot. The only way to get them back is to reset my view and start again. Is this only happening to me?
HI Dennis,
If I am not mistaken, you cannot search for status if you have not defined the order type. Perhaps your initial query had an order type and by clearing it, it does not allow you to search for status values as some status are specific to order types.
Check your screen again when it loads your last view (or default view) to confirm if order type is already populated. You probably will need to add the order type field with Add Criteria to view this.
Kind regards,
Phil
Hello Dennis,
Phil is correct. You need to select order type like Service Order, etc. and then you will be able to select values in Status field. There are several search screens with similar functionality where you need to pre-select order type.
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