Organization Tree = too limited

You may be able to modify the Retrieve Limit beyond the current max of 100, try going to the Retrieve Limit module and creating a new entry for the Customer Center/Customer company tree tab.  You can enter no limit to bypass it altogether or set it to a value of 500, then close/relaunch the module afterwards and try it again, see if that helps.

This is a known limitation and it is likely to be addressed in V15SP5. We do not have an ETA as yet but as SP4 was just released last month, i would expect it to be in H1/2022. I would suggest logging call through the Portal and the local support team will then raise and log it with the R&D team.

Hello Gijs,

I have received confirmation today from R&D there are no current plans to expand this in Alliance for standard.  If this is needed, it will have to be driven as a custom change request.  Please log a ticket if you wish to raise this as a custom request.

Phil

Maybe its an option to make a view only on company level en no site level. To many sites result in a view which is not very handy (actually in v10) but our main objective is to see the company hierarchy as we use for multiple clients a Parten Company - Company - Sites hierarchy. This should result in a usefull graphic overview

An actual workaround is to do an export to Excel from the Organization page to see a flat list of the hierarchical structure within a company.

Maybe you can also do some type of custom report in SQL.  The query to get the children of a parent company is something like this:

select 
parent_company.descr, 
child_company.descr, 
company_tree.parent_level, 
company_tree.parent_company_id, 
company_tree.child_company_id, 
relationship.descr from company_tree
inner join company parent_company on parent_company.parent_company_id = company_tree.parent_company_id
inner join company child_company on child_company.company_id = company_tree.child_company_id
inner join relationship on relationship.relationship_id = company_tree.relationship_id
where company_tree.parent_company_id = '{ParentCompany_ID}';

Actually, they found a different solution for now which is to just export the QBE results though the SQL is also a valid solution.