MWO Initialization does not Start. Apps9

Hi

This looks to me as an incompatibility in TAS and MWS. What’s the IFS application instance mapped with the TAS system?  You can go to the TAS instance configuration page and find the MWS URL and make sure it’s correct. if you have access to the backend, please check it has below method ‘Mobile_Sync_Utilities_API.Clear_Sync_Data_’. Also what’s the TAS version you have down ported?  

However this logs may be not relevant for the issue you have right now as this logs date is bit older. best to clear the log file and try the mWO init to see the same error. 

Also my guess is, this MWS could be older version of App9 (<UPD4) or App8. In such case you can see this error. 

Regards

Kapila

According to the Investigation there is no method called 'Clear_Sync_Data' inside the Mobile_Sync_Utilities_API. 
 

Check in the configuration and find the Ifs Apps URL and then you will see what IFS apps MWS is connected with the system. Possibility is MWS could be older version of App9 (<UPD4) or App8. In such case you can see this error. 

Thanks, Kapila. I’ll try the solution.