Question from my team (I could not immediately find anything): is it possible to do a mass-deletion of Contacts? They would like to delete all contacts that are Inactive (several thousand)
Solved
Alliance15.4 - mass deletion of Contacts?
+11Best answer by Phil Seifert
Hi Bjørn,
As far as I am aware, we don’t have a tool to delete all the inactive contacts. This is reference data that is may be currently linked to historical records and probably should not be deleted. (e.g. caller for a service order, contact for a contract, etc.).
However, there is a process where you can erase data (at least from the UI) which would basically removed identifiers to the contact (primarily for GDPR purposes I believe). Perhaps you can see if this works for you.
+24Hi Bjørn,
As far as I am aware, we don’t have a tool to delete all the inactive contacts. This is reference data that is may be currently linked to historical records and probably should not be deleted. (e.g. caller for a service order, contact for a contract, etc.).
However, there is a process where you can erase data (at least from the UI) which would basically removed identifiers to the contact (primarily for GDPR purposes I believe). Perhaps you can see if this works for you.
Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
+24Also, you found there is a Contact_Delete template. I suspect that this will delete the contacts in your list which are not linked to demands but will not remove all of them.
Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
+11Update: I used the Contacts(Delete) import template. It deleted most of the contacts (about 80% in this instance), but did not delete contacts with associated demands, shipping lines etc. So this works great (as expected)
1 person likes this
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.