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Alliance15.4 - mass deletion of Contacts?


bskallerud
Sidekick (Customer)
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Question from my team (I could not immediately find anything): is it possible to do a mass-deletion of Contacts? They would like to delete all contacts that are Inactive (several thousand)

Best answer by Phil Seifert

Hi Bjørn,

As far as I am aware, we don’t have a tool to delete all the inactive contacts.  This is reference data that is may be currently linked to historical records and probably should not be deleted.  (e.g. caller for a service order, contact for a contract, etc.).

 

However, there is a process where you can erase data (at least from the UI) which would basically removed identifiers to the contact (primarily for GDPR purposes I believe).  Perhaps you can see if this works for you.

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3 replies

Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1322 replies
  • Answer
  • April 24, 2023

Hi Bjørn,

As far as I am aware, we don’t have a tool to delete all the inactive contacts.  This is reference data that is may be currently linked to historical records and probably should not be deleted.  (e.g. caller for a service order, contact for a contract, etc.).

 

However, there is a process where you can erase data (at least from the UI) which would basically removed identifiers to the contact (primarily for GDPR purposes I believe).  Perhaps you can see if this works for you.


Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1322 replies
  • April 24, 2023

Also, you found there is a Contact_Delete template.  I suspect that this will delete the contacts in your list which are not linked to demands but will not remove all of them.

 


bskallerud
Sidekick (Customer)
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  • Author
  • Sidekick (Customer)
  • 207 replies
  • April 25, 2023

Update: I used the Contacts(Delete) import template. It deleted most of the contacts (about 80% in this instance), but did not delete contacts with associated demands, shipping lines etc. So this works great (as expected)


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