Skip to main content
Solved

Server Error in CRM Customer

R
Do Gooder (Employee)
Forum|alt.badge.img+2

HI Each time when I opened CRM customer window i received an error :

I worked with 

https://ifspsc1-d02.demo.ifs.cloud/

 

Database error occurred. Contact administrator.

        Url: https://ifspsc1-d02.demo.ifs.cloud/main/ifsapplications/projection/v1/CrmCustomerHandling.svc/Customers(CustomerId='FR_AIRBUS')/CustomerCrmInfoArray?$select=PotentialId,LoyaltyId,SourceId,EmployeeCountId,YearEndPeriod,Turnover,CurrencyCode,MainRepresentativeId,MainRepresentativeName,KeyAccountDb,BusinessLeadId,BusinessLeadName,CustomerId,ReferenceType,Note,Objgrants,luname,keyref&$expand=TurnoverCurrencyRef($select=CurrencyCode,Objgrants,luname,keyref)&$skip=0&$top=25
        Date = 2021-07-13T14:18:13.878Z
        Request Id = 9d098bb7-1f0d-458b-8330-f32b8b2197d8
        Client version = 21.1.1.20210329033206.0

 

Any ideas ? 

Best answer by Susith Setunga

Hi @RAPIPL,

 

This could be a bug in the old version, upgrading to the latest version 21.1.4.XX would sort this issue out.

Hope this helps.

 

Regards

Susith 

View original
This topic has been closed for comments

Susith Setunga
Superhero (Employee)
Forum|alt.badge.img+14

Hi @RAPIPL ,

 

What is the user you are logged in with?

 

Regards

Susith

Anushi Seneviratne
1 person likes this
  • Anushi Seneviratne
    Anushi Seneviratne
Susith Setunga
Superhero (Employee)
Forum|alt.badge.img+14

This issue is not observed in the latest version 

 

Kelum Pradeep Kumara
Sashika Lakshan
Lahiru Dissanayake
4 people like this
  • Kelum Pradeep Kumara
    Kelum Pradeep Kumara
  • Sashika Lakshan
    Sashika Lakshan
  • Lahiru Dissanayake
    Lahiru Dissanayake
  • Anushi Seneviratne
    Anushi Seneviratne
Susith Setunga
Superhero (Employee)
Forum|alt.badge.img+14

Hi @RAPIPL,

 

This could be a bug in the old version, upgrading to the latest version 21.1.4.XX would sort this issue out.

Hope this helps.

 

Regards

Susith 

R
1 person likes this
  • R
    RAPIPL
M
Do Gooder (Customer)
Forum|alt.badge.img+3

Hi @RAPIPL did you resolve this issue? 

@Susith Setunga how can we update Aurena? Is there some instructions to do this. We are currently on IFS 10 update 10. How can we update Aurena to reflect what you attached on the image above? 

 

Thank you in Advance. 

 

MK

 

Susith Setunga
Superhero (Employee)
Forum|alt.badge.img+14

Hi @montez.knowles ,

 

You need to apply the latest Aurena framework update. These are released in parallel to regular IEE updates.If you have subscribed for updates as a customer you are entitled to request them from IFS.

 

Regards

Susith

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings