Hi,
When Customer using the Mail Listener a email is send back with API Response , when they fill in a e-mailaddress in the “mail” parameter of the API Body.
By default the response Subject is: Astea Alliance API Response.
The question is, can we modify the subject so it will include the request id and/or refno of customer?
Thanks,
Robin.
Best answer by Phil Seifert
Hi Robin,
After a quick discussion with development, the subject of the email is hardcoded and not user configurable thus no option to adapt to include the request id or refno in the subject.
Sorry, this would require code changes to adapt to determine if an API requires a changed subject subject in the email response, pull the data from the linked document or customer, etc. As it stands right now, it is a hard string defined in the code.
+24HI Robin,
I am not sure this is possible without code changes but am inquiring with R&D to be sure.
Reason, the email listener is used for different things, not just for responding to order information. For example, there could be meter readings submitted this way or knowledge base searches.
+24Hi Robin,
After a quick discussion with development, the subject of the email is hardcoded and not user configurable thus no option to adapt to include the request id or refno in the subject.
Sorry, this would require code changes to adapt to determine if an API requires a changed subject subject in the email response, pull the data from the linked document or customer, etc. As it stands right now, it is a hard string defined in the code.
Hi Phil,
Thank you, i think we can create some mail triggers our self with a custom subject and mail body that is triggert when Order is created by MailListener.
Robin.
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