Community,
We are on APP10 UPD9.
We are trying to undo a customer order partial delivery which is created from supplier material. system prompt below error message. How we could handle this scenario. if we cannot undo delivery, the only we could do is to do RMA. Thank you.
Best answer by Vishaljaiswal
Hi
In IFS Apps 10, undoing a delivery for supplier-connected or direct delivery component orders is restricted if:
This is because the system can't safely reverse the flow when:
IFS enforces this to maintain transactional consistency between procurement and sales flows.
Recommended Resolutions:
Since undo is restricted, the correct functional route is to process a return using:
RMA (Return Customer Order) for customer return
Return Purchase Order (if needed) to return goods to supplier
This maintains traceability and financial accuracy, especially for supplier-sourced deliveries
Scenario:
+19
+4Hi
In IFS Apps 10, undoing a delivery for supplier-connected or direct delivery component orders is restricted if:
This is because the system can't safely reverse the flow when:
IFS enforces this to maintain transactional consistency between procurement and sales flows.
Recommended Resolutions:
Since undo is restricted, the correct functional route is to process a return using:
RMA (Return Customer Order) for customer return
Return Purchase Order (if needed) to return goods to supplier
This maintains traceability and financial accuracy, especially for supplier-sourced deliveries
Scenario:
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