Hi Team,
Is it possible to invoke IFS Cloud aurena pages from External system. At high level the user will login to external system select a record (customer, address) and click on link to IFS Cloud aurena page to raise a new service request.
Expectation: IFS cloud ‘Create new request’ should open up with prefilled data say customer and address details. The user will then submit the page after adding few more details.
+16
One such example is: /main/ifsapplications/web/assistant/CreateFaultReportAssistant/FaultReportWizardAssistant
See more on this thread:
Are you trying to do this with /main/ifsapplications/web/assistant/Request/NewRequestAssistant?
if so, it does seem to support passing in the Customer ID and Location ID among other things. So if your external app has those, you can try passing it in like this:
/main/ifsapplications/web/assistant/Request/NewRequestAssistant?$action=InitConfig{CustomerIdNew:'REPLACE_WITH_CUSTOMER_ID'}
Check out the full list of available parameters on the code file reqmgt/model/reqmgt/CreateRequestAssistant.fragment
more general info here: https://docs.ifs.com/techdocs/24r2/060_development/022_user_interface/030_aurena_dev/130_aurena_component_reference/100_pages_and_structure/100_page_types/010_assistants/assistant/#setup
Best regards,
Rukmal
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