Is it possible to add custom fields to the “Relationship Management > Call Center > Cases” screen? I can see them on the Case screen but, not on the Cases.
Solved
Custom fields aren't showing on Cases screen
Best answer by AussieAnders
The Cases page uses a different view, so you need to publish to that as well.
Then synchronise.
+15As
Please do not forget to mark the above answer by Anders as the Best Answer if it solves the problem.
This right-click should do the trick instead of having to log out and log back in:
FYI, the equivalent in IFS Cloud is simply to reload the browser page (typically function key [F5]).
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.