upload attachment through API for specific extension

Hi Christophe,

Can you add .cfg attachment from Employee Portal after added it as allowed type?

If you can, please send the API so I can test.

Yes i can add it trhough the employee portal

you can try with this API

<root xmlns:dt="urn:schemas-microsoft-com:datatypes">
  <session email="" alias="">
    <state bc_name="Service_Order">
      <action name="declare">
        <attribute dtype="string" in_var="" out_var="" name="new_service_order_id" value="" />
      </action>
      <action name="CalculateFormula">
        <attribute in_var="" out_var="new_service_order_id" formula_name="service_order_id" />
      </action>
      <action name="data" bo_name="main">
        <main>
          <row>
            <request_id in_var="new_service_order_id" dtype="string">in_var</request_id>
            <cust_company_id>BAB-1</cust_company_id>
           
            <problem_desc>The device is not installed properly</problem_desc>
          </row>
          <attachments>
            <attachment>
              <name>test_file</name>
              <extension>txt</extension>
              <description>Attachment via API example 1</description>
              <data><![CDATA[QXN0ZWEgZXhhbXBsZXMNClRoaXMgZmlsZSBpcyBwYXJ0IG9mIDxpbnN0YWxsX3BhdGg+XEJpblxFeHRlcm5hbFxJbnRlZ3JhdGlvbiBDZW50ZXJcQXBpXFhtbFxkYXRhIC0gbmV3X1NPX3dpdGhfYXR0YWNobWVudC54bWwNCg0KTk9URTogVGhlIGJpbmFyeSBmaWxlIGRhdGEgc2hvdWxkIGJlIHBhc3NlZCB0byBBUEkgYXMgYmFzZTY0U3RyaW5nIGZvcm1hdA0KVGhlIEMjIGNvZGUgZXhhbXBsZQ0KDQpieXRlW10gZmlsZURhdGEgPSBGaWxlLlJlYWRBbGxCeXRlcyhAIkM6XHRlbXBcc29tZV9maWxlLmRvYyIpOw0Kc3RyaW5nIHN0ckRhdGEgPSBTeXN0ZW0uQ29udmVydC5Ub0Jhc2U2NFN0cmluZyhmaWxlRGF0YSk7DQoNCg==]]></data>
            </attachment>
            <attachment>
              <name>test_file_2</name>
              <extension>cfg</extension>
              <description>Attachment via API example 2</description>
              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            </attachment>
          </attachments>
        </main>
      </action>
    </state>
  </session>
</root>

Hi Christophe,

When you added the type to the global.xml, you did it in the correct profile and also used the correct separator which is a semi-colon and used periods?

Only reason I asked is I have made that mistake once or twice so just a sanity check that you put ;.cfg in the correct profile at the end of the string.

There is no other location to define these but it is done on the profile level.

hi Phil , yes it is ok. I remember from on old release that for the webservice / API  for attachment  something was hardcoded . i will log a ticket if necessary

thanks for your feedback

Hi Christophe,

I think you need to create a ticket for this issue. It is controlled by the Framework.

Hi Christophe,

I also dug through old mails and saw this was an issue for a customer where the following two files needed to be adapted (v12) so perhaps same with your situation.  Joshua is correct.

/Bin/Framework/Astea.AO.Common.dll and

/Bin/Framework/Astea.AO.Interfaces.Common.dll

Hello Christophe,

Actually it’s a little bit more than that. Those DLLs below need to be modified.

It will be available in 15.3 HF7. And I just tested your API and it works fine in modified 15.3 HF5. Is it what you expect?

This file is part of <install_path>\Bin\External\Integration Center\Api\Xml\data - new_SO_with_attachment.xml

NOTE: The binary file data should be passed to API as base64String format
The C# code example

byte[] fileData = File.ReadAllBytes(@"C:\temp\some_file.doc");
string strData = System.Convert.ToBase64String(fileData);

Sorry, forgot to add .cfg.

Hi Mark yes thanks. Could you tell me if this will be also included in V15.4SU4 ? and if this only for .cfg file or other extention which could be added in the global.xml ?

Christophe