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I need to delete the customer order line but couldn’t because it has some pegged quantities associated with it. To reduce the pegged quantity to 0 I did RMB on the order line and clicked on “Manual Pegging” to navigate to the “Manual Pegging of Customer Order Line” window. The “Pegged Qty” in the header section shows 24 as shown in the image below.

 

But, in the Purchase order tab, the Pegged Qty is already 0. Initially I thought if I had some qty in the “Pegged Qty” field in the purchase order tab, I would reduce it to 0 but it’s already zero. 

 

On the customer order line, the pegged qty is still showing 24 as shown in the image below: 

 

Please let me know how can I remove the pegged quantity from the order line ?

Try looking at this one, even though it is V 8.0, the principle is the same.  Even when the quantity is zero, the pegged connection still exists.  It is the connection that needs removed, not just the quantity.  There are various reasons why it can’t be undone that are dependent on the incorrect steps that were done originally.  It is hard to trace out from just a question.  I’ve spent hours on just one order trying to undo the steps.

Usually we do these in a non-Prod environment first in case we make an irreversible change, which there are some.

Sometimes you have to receive the PO in full - even if you don’t have the material, then transfer the material to the customer order line, then return it to inventory from the customer order, then cancel the line.  Meaning it will only allow you to go forward and you can’t undo it.  This is my guess at the point you are stuck.

If all else fails, I would suggest a support ticket with IFS where they can access an environment to help resolve the issue.

Thank you for your reply.

What I identified is there is a broken connection between the customer and the purchase order. The “Pegged Purchase Customer Order” window must display the corresponding line right as the CO was pegged with 24 quantities. When I queried with the customer order, I couldn’t find any record. 

So I believe the only solution is to perform data correction. In the test environment, I have inserted a record in the “Pegged Purchase Customer Order” with pegged qty as 24 from the database. Then I headed to the “Manual Pegging of Customer Order Line” window and the 24 qty that I added is now reflected in the “Pegged Qty” field under Purchase Order tab. Then I reduced the qty to 0 and the same is being reflected in the header as well as in the customer order line. Then I cancelled the order line.

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