IFS Solutions

When we try to set up a user as Mobile User, we get this error message.I suspect it is because we have previously had this user setup as a mobile user, however, due to some changes in the system, we had to link the user to another employee record. This user had mobile work assignments previously. How do we clear this?  

Hi All,I created an additional on call shift and MRA to a resource. Those two appear in dispatch console.  However, not visible in PSO. It’s empty.The MRA category is marked as “Use in Scheduling”. SEND_MRA_DESCRIPTION=Yes in Scheduling Configurations. What else need to be done? TIA.

Hello,On our PRE production we did an upgrade from 25R1SU05 to 25R2SU05, andall IFS Core tables XXX_TAB has become XXX_RTB and XXX_TAB became a view problem: all our custom tables form IFSv8 are not migrated and stay XXX_TAB causing compatibility issues.Anyone expérienced this issue

Hi All, We are experiencing an issue with generating SLA commitments from SLA Templates connected to Service and Request Contracts. SLA commitments are created when an Urgency is defined for a Request. The Service Catalog item was created as shown below. SLA Template that is attached to a Service item Different SLA Template is attached if the Urgency is 1 Creation of service request are show in below. First, without an urgency.No urgency used. Normal SLA template is fetched from the service. This is shown in the New Request assistant. However, When we created a Request, No SLA details are shown. The creation of a service request with an Urgency.  When we select Urgency = 1, Urgency related SLA Template is fetched and it is shown in the New request Assistant. SLA Commitment was created. We experience some SLA commitments issue when we connect a contract to a Request as well.Any idea on this behavior? Are there any intended functionalities with SLA templates? Or are we missing something

Hi all,In 25R1 mobile work order (via maintenance app), when trying to enter a new measurement, I have below error.function<GetNewmeasurementInfo>: Failed to read value from EquipmentObjectTestPntRec.descriptionNew measurementError Also noticed the description inEquipmentObjectTestPntRec looks like below.EquipmentObjectTestPntRecA colleague checking on a different environment verified the same issue in their environment as well. Did anyone come across the same? If so, is this something we can fix as individuals for our environments or is it a bug that IFS needs to fix? Many thanks in advance 

Hi everyone.I’m looking for a way to exclude workstation configuration costs when calculating product costs. In my company, production involves a high degree of batch variation. In my case, the standard batch size always generates deviations that I would prefer not to analyse every time. For the calculation, I use the following cost elements: 300, 321, 322 Thanks in advance for your suggestions on how to solve this :)

Hello, I have been doing testing using our SAP Concur expenses and the IFS10 API - VoucherEntryAssistantHandling.svc/VoucherSet etc and posting into IFS. I have managed most of it around debit/credit but wondering if anyone knows how the VAT is handled, is there a separate API for this?Hopefully that makes sense. ThanksRoss

I would like to know the maximum number of columns that can be displayed in the table view of the IFS Cloud list control.

hi, could someone share in the comunity a place where we can see the list of Fixed reported issues for 25R2? does it exist a public place to have the excel list with the issues by service update? thanks

A. What is your idea?1) ClassificationOpportunity for improvement2) Brief descriptionCurrently, in IFS Cloud, add-on/custom entities appear to be available in Query Designer only when Row-Level Security (RLS) is configured for the entity.This creates a limitation when customers want to create QuickSite reports using add-on/custom entities that do not require Row-Level Security from a business or technical perspective.The improvement request is to allow add-on/custom entities without RLS to be displayed and used in Query Designer, provided the user has the required access/permissions. B. Context and scope1) Who is affected?Customers2) FrequencyThis issue can occur whenever customers create add-on/custom entities and try to use them in Query Designer or QuickSite reports. 3) Product area / functionality affectedQuery DesignerQuickSite / Quick Sight Reports 4) Current behaviorEntities without Row-Level Security configuration are not displayed under All Entities in Query Designer.Because o

Hi all, I am looking to try to understand the relationship between the due date, planned start and finish dates.   The system seems to be set up in a way that the Planned start date matches the due date, then adds the task duration to create the planned finish date.   This seems counterintuitive; to me, the due date is the target completion date and time.   For example, if a task is planned to take 7 days to complete, the system is then set up to plan to complete the task a week after it is due.  To me, the planned start should be the due date minus the expected task duration - So in the above example, the planned start would be set 7 days earlier than the due date, ensuring the task is completed on the due date, not after.  Anything with a fixed validity period or something that is certificated - say, lifting equipment or a pressure relief valve cannot be left in service beyond the certification date (which should be the due date?)  - so for efficient operations, we should be planning

Hello,One of our users has changed the ownership of a company owned part to company rental asse. is there a way that we can move back to company owned? we can’t scrap or count out and receive again as we need to have the exact serial no for the part (system does not allow to have the same serial no for same part duplicates)

Hi, in the Rental Workbench you can filter the displayed data using the Rental Status “On Rental” = No and “Logistics” = No The Fieldescription isOn Rental” = No » Records where the logistics quantity is greater than zero, but where rental has not been started.“Logistics” = No » The line has been fully delivered/received compared to the line quantity.as outcome I see a Rental with Start Rental and End Rental and a Return in the Event History. That’s fine.​​​​​​But I also see a Rental with no Start Rental and End Rental and a Return in the Event History This seems the Value “On Rental = No” means no Start Rental exists or is neutralozed with an End Rental.Is there are way / Combination to see only these Rentals with Start Rental and End Rental and a Return in the Event History?​​​​​​​Thanks for any input

When we went from IFS 9 to IFS 10, we were required to install a deprecated java print agent in order to use the socket spooler to send .zpl labels to our Zebra printers.  We’re getting ready to upgrade to the latest version of IFS Cloud.What is the solution for .zpl label printing in IFS Cloud?

Hello,  My customer receives supplier invoice with freight charges on it after having registered arrival of stock - before creating invoice, the customer wants to go to PO and add purchase charges; the issue is that after having already received the parts into inventory, the purchase charge added on PO does not update the inventory transaction value, not yet transferred, hence stock value is not updated to consider purchase charge as well.NB : The inventory transaction gets updated only if the PO charge is added before registering arrival. How to setup system to update transaction even if purchase part is already received ?  Thank you

Hey there!We are trying to automatically reconcile credit card expense transactions uploaded to IFS against the transactions appearing on the credit card statement. Is there a standard approach or functionality available in IFS to fulfill this requirement?These transactions are related to expenses incurred using corporate credit cards.Your support on this would be greatly appreciated. Thanks in advance!

This is related to Cloud 25.1.  Have a scenario where many records on the Engineering Transfer Actions screen had the “Assign” command selected.  This pushed the records to the Engineering Revision Transfer Status screen but have the wrong Provide Code and also the wrong Part Type (Purchased Raw, should be Manufactured).   I have not found a way to make the desired changes on the records to switch them to manufactured, have also not found a way to undo the “Assign” and put the records back on Engineering Transfer Actions screens.  Looking for any input on ways to do this.Thanks!

 The Service Management Demystified Trilogy has been updated to 25R2. This is your one-stop shop for:Next-Generation Service Management (a.k.a. Request Management) all-up Scheduling (both Dispatch Console and PSO) for Requests and Work Orders MWO Service (with 90+% of the content applying to MWO Maintenance, too)If you find these documents helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.

 The Service Management Demystified Trilogy has been updated to 26R1. This is your one-stop shop for:Next-Generation Service Management (a.k.a. Request Management) all-up Scheduling (both Dispatch Console and PSO) for Requests and Work Orders MWO Service (with 90+% of the content applying to MWO Maintenance, too)If you find these documents helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.

Hi,In an instance, when trying to create a broadcast message, it gives the error “Given value for from_user field is not valid” when saving. And we’re unable to add the record.In another instance, which is in the same IFS version, 25.2.4, it works without issues.The error is checking for the web user and raise the error. Is there a limitation on setting up broadcast messages, depending on how the user is set up in IFS?Thank you.

Scheduling Demystified  describes changes and additional capabilities related to scheduling in IFS Cloud 25R2. People with experience in 25R1 should focus on chapters marked with 25R2☀️and 25R2↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 (IFS Cloud) and ☰ (PSO).Features that rely on AI are marked with ✨. If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates. 291 pages cover:Terminology Getting Started Setup Datasets (to define dispatching scope) Resources (who perform the work) Shifts (to define availability of resources) Tasks (what work needs to be performed) Skills (to constrain allocatable resources) PSO Advanced Features using the Modelling Dataset Additional Capabilities Appointment Booking (requires PSO) Dispatch Console Direct Assignment Integratin

Scheduling Demystified  describes changes and additional capabilities related to scheduling in IFS Cloud 26R1. People with experience in 25R2 should focus on chapters marked with 26R1☀️and 26R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.Features that rely on AI are marked with ✨. If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates. 291 pages cover:Terminology Getting Started Setup Datasets (to define dispatching scope) Resources (who perform the work) Shifts (to define availability of resources) Tasks (what work needs to be performed) Skills (to constrain allocatable resources) PSO Advanced Features using the Modelling Dataset Additional Capabilities Appointment Booking (requires PSO) Dispatch Console Direct Assignment Integrating Scheduling with External Systems Administration, Configuration, Troubleshooting Don’t forget to check out the rest of the Demystified Tri

MWO Demystified  describes changes and additional capabilities related to MWO (Mobile Work Order) in IFS Cloud 25R2. People with experience in 25R1 should focus on chapters marked with 25R2☀️ and 25R2↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 path to page (IFS Cloud), ☰ MWO (left-hand panel) and 𝍖 MWO (home page dashboard).If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates. 342 pages cover:Terminology Getting Started Work Execution by Individual Resources Work Execution by Crews Work Execution by Contractor Resources Bundle tasks in MWO Core Functionalities Service Objects Stock and Inventory Management Purchase Handling Documents, Media, and Attachments Technician Workflow Surveys Architecture Security and User Setup Synchronization and Offline Data

MWO Demystified  describes changes and additional capabilities related to MWO (Mobile Work Order) in IFS Cloud 26R1. People with experience in 25R2 should focus on chapters marked with 26R1☀️ and 26R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.Features that rely on AI are marked with ✨.If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates. 428 pages cover:Terminology Getting Started Work Execution by Individual Resources Work Execution by Crews Work Execution by Contractor Resources Bundle tasks in MWO Core Functionalities Service Objects Stock and Inventory Management Purchase Handling Documents, Media, and Attachments Technician Workflow Surveys Architecture Security and User Setup Synchronization and Offline Database Configuration Appendix Troubleshooting Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (26R1) and IF

Hi all, Can someone help me understanding the difference beween below settings on the IAL Config?Use Live Data = always running live and showing all data, and Copy All Data you can schedule but still showing all as available til that particular schedule date?Copy Only New Data: Only adds changed data? Or also updated data?