IFS Solutions

Hi, We’re running v.6.7.1.1 of CE.During live calls some agents are experiencing random browser refreshes which results in them losing all data collected and then taking them back to the start of the call flow.The refresh can occur at any stage of the workflow, and crucially we’re not able to replicate.Does anyone else experience this type of behaviour, or have experienced it and managed to root cause why it happens.The hardest part is replicating so just reaching out to see if anyone else has had similar issues.RegardsAdy 

Hello, Dear Community Members,I hope everything's okay.IFS cannot send e-mail. I see the error javax.net.ssl.SSLHandshakeException in the application messages.I have analysed similar messages in the community (@Yasas Kasthuriarachchi @dsj) but I can't find any result. Can you help me what to do? Error while sending data... Caused by: javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 465 Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable

Hi,We have a process where get Appointment call is happening from middleware.When they are performing a request to fetch slots via perform_threesixty_appt_request, In response getting the following error "Row (task, (xx)) was changed after it was selected. Reselect and try again."And this error is occurring intermittently.Could any let me know what might be the root cause for this? Thanks in advance!Lavanya 

When requesting slots through perform_threesixty_appt_request, getting the following error- "Row (task, ()) was changed after it was selected. Reselect and try again.\r\n"Product Version: FSM 6 Update 27Need urgent help.​@Sajith Anushan ​@ruben.maas ​@Lee Pinchbeck  

I have a scheduled quick report which is scheduled to run daily and the report is not being mailed to the target email addresses.I have checked the background jobs for this schedule and all of them have failed with the below error.ORA-31186: Document contains too many nodesCould you please help with what's wrong? Thanks in advance!

The help documentation seems to suggest that a “Move With Shipment Order” activity should be available from pages ‘Inventory Parts in Stock’ and ‘Handling Units in Stock’, but in the application it doesn’t appear to be possible (nor hidden in page designer) like “Move with Transport Task” is.  Please assist with what I may be missing, thanks!  IFS Cloud Documentation - Move with Shipment Order

Hi All,Issue: “http://localhost/IFSPSOWorkbench” keeps loading.Created a separate user Created separate databases for each service Installed PSO using the installer (Windows Server 2022, SQL Server, Chrome)Has anyone experienced this issue?Thank you in advance.Cheers,

Community, Any idea how to maintain project safety stock in IFS? Thank you.Ron

Hi All,Wondering if someone can help me with EDI messages please?I'm currently trying to setup to send messages via EDI to one of our suppliers, I've put the details in Supplier/Message Setup and under Setup Connectivity, but is there anywhere else that I need to enter settings for this to work, every time I go to send the test message, I get this error Message class is wrong or missing.Does anyone have any documentation for how to set this up correctly or can anyone help with it please?ThanksSteve

I’m trying to build a custom projection to allow end users to run queries directly on Customer Info Address. I was hoping that I could link back to the Customer Info record via Entity Associations such that the end user would be able to query properties of the Customer Info record as well, but it defaults to a collection type, when it really should be a single reference, preventing me from using it as an $expand property in the OData service.  Is there a way to adjust this, or am I going about this the wrong way?

Hi,Do we have any way to show top/bottom records and set max rows through UI configuration for a child tab in FSM?

Hi IFS communityWhen creating a mixed payment—cash transfer from Company’s bank account to another company's bank account—I am encountering the following error message: Field [Voucher_type] is mandatory for Payments and requires a value  

Getting error when passing parameters object key and a hard-coded constant with a command button on a custom page config. Is it the parameter format? Command error: (ODP_DESERIALIZATION_ERROR) - Error while de-serializing contents., details: undefined undefined

Hi,I have certain business requirement and want to know if new customization is possible in MPB or not like adding a new tab or field under Person Group Info dialogue. If yes, please share the process. Thanks

Currently, requirement from customer at Poland location is to have fixed currency rate on sales contract for having planned revenue at a single rate and to have daily transaction rate on invoice.For purpose of same, fixed currency rate has been defined in currency rate type which is updated on sales contract and this rate is getting fetched on respective project invoice.However as per Polish local requirements, the Currency Rate on the invoice it should be daily transaction rate based on delivery date defined in Currency Rate type as TRANS_RATE (daily rates being updated).As of now, this functionality is included in Polish localization for Tax Currency Rate of invoice only but not for Invoice amount.Please share best practice to handle this scenario and whether to be part of localization or not.

When entering Project Activities using the following numbering structure, it automatically places the order by grouping the numbers as shown, resulting in 1.10 being listed before 1.2 etc.  Is there a way to prevent this?  1.11.101.111.21.3I want the sequence to be as follows:1.11.21.31.101.11 

I have noticed a significant difference in the way Lobby Datasource page is loaded.Every refresh it retrieves all the available queries in the sudo-selector, and I usually end up waiting a full minutes before the page will respond. Has anyone else experienced this behavior?Is there any solution?

Hello, How can I update data in one column without using UPDATE statement? In this column I have some date values in format for example 01-DEC-24, or 03-JAN-23 but also some NULL values and I want to change those values to null with using SELECT statement, but I am not sure how can I change the data in existing column. My SQL command works but I am not sure if I can update existing column in entity configuration through + icon. Thanks

I got a server error on tag index page and the error has gone after a cache refresh. This is 23R2 environment issue. Here is the error log. Please advise me to fix the issue permanently. 6:49:36 TRACE - SERVER stacktrace {"exceptions":[{"class":"com.ifsworld.fnd.common.exceptions.MetaDataRetrievalException","message":"Error occurred while loading metadata for projection [CTagIndexHandling].","invocation":{"class":"com.ifsworld.fnd.storage.datasource.ProjectionLoaderImpl","method":"loadProjection","line":98}}],"stacktrace":[{"class":"com.ifsworld.fnd.storage.datasource.ProjectionLoaderImpl","method":"loadProjection","line":98},{"class":"com.ifsworld.fnd.web.api.FndODataServletBase","method":"serviceODataRequest","line":265},{"class":"com.ifsworld.fnd.web.api.FndODataServletBase","method":"serviceProjectionRequest","line":163},{"class":"com.ifsworld.fnd.web.api.FndODataServletBase","method":"service","line":112},{"class":"javax.servlet.http.HttpServlet","method":"service

Hi, We are experiencing a DB_SWITCH issue similar to another posted earlier and marked resolved except that in our case, there is a minor a minor difference in the error message, instead of ORA-01017 we get ORA-00022. We've tried the solution proposed in the other topic without success, all our accounts are granted connect. The issue is intermittent and after one or more attempts, our users are usually able to get in. Although i say it is intermittent, the error is experienced quite frequently and we have yet to identify the cause for this error. Here is the full message message: Any help would be greatly appreciated.

Good day.  When adding Expenses on a TR/Expense Sheet, two of the fields that are available are Price and Quantity: However, when you Add an Expense, nowhere are these fields available to populate: An example of a type of Expense where this would be useful is Accommodation - let’s say 3 nights @ X amount, and for the total to then be calculated. Anyone who can help in this regard? Thank you. Anya

Dear IFS community,I would like to ask for help with my questions but first I need to describe company situation.Right now we are using IFS Cloud Web version: 22.2.7.20230331080827.0 Current status:Right now we are not using standard IFS functionality to send payments to bank and reconcile bank statements. We have our own functionality which is going to be obsolete, not working properly and needs lot of manual effort. We have +-40 entities in IFS and every entity could have several bank accounts. During month we are talking about +-50K transactions which needs to be correctly paired in IFS. What I need:Let’s take into account only the most common scenario where we need to send to Swift xml format (pain.003) and we receive from Swift xml acknowledgement that it was delivered to bank and later we receive from bank xml MT940 where are visible processed payments.1.) Is there any guide how to setup bank integration flow from

Hi, How to close the Project with open Customer Invoices. These payments are not expected to come or if it comes then Project can be reopen. As of now, requirement is to close the project. Any idea, how it can be done.

In Cloud 24R1,The Employee and Manager Self Service LTU IC15200 provides access to the Quick Clockings Reporter function to Report In - Out Clockings.If a User is allocated an Employee and Manager Self Service LTU licence, would the customer still need to have a Time Reporting Time Clock Licence IC15201 for each user ?  

Good day.  Is it possible to add a note as to why a TR was Rejected?  We have set up Detail Approval on the TR Configuration.  However, once the Manager has approved/rejected the TR, it disappears from the page without being able to provide a reason/note/comment.  Any suggestions in this regard? Thank you. Anya