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Question

Error: no grants to groupedPush entities

  • January 16, 2025
  • 5 replies
  • 49 views
M
Sidekick (Customer)
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Hi All,

 

I need a help, a technician is not receiving his ticket over his email but he is receiving all other emails(like notification of task assignment etc.). When I checked the logs I found this error :

 

User has no grants to GroupedPush entities [EquipmentObject,EquipmentObjectMeas,EquipmentObjectParam,EquipmentObjectParty,EquipmentObjectSpare,EquipmentObjectTestPnt,ObjectMapPosition,SalesPart,TechnicalObjectReference,TechnicalObjectTypeDesig,TechnicalSpecTypeDesig,TechnicalSpecification]

 

 

Unfortunately I am not able to replicate this error in uat instance as uat instance is working fine.

 

Can anyone guide me on this please as what is the error.

 

Thanks and regards,

Mani

 

5 replies

M
Sidekick (Customer)
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  • MANI0202
  • Author
  • Sidekick (Customer)
  • 25 replies
  • January 16, 2025

Hi,

One correction, this issue is being faced by him while uploading a document.

S
Sidekick (Employee)
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  • SamiL
  • Sidekick (Employee)
  • 119 replies
  • January 16, 2025

Did you check that the permissions are also similar on both systems?

As it does say no grants.

Would it be possible to grant these?

Or does the grant here refer to Oracle DB grants? Those could also differ between the systems.

M
Sidekick (Customer)
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  • MANI0202
  • Author
  • Sidekick (Customer)
  • 25 replies
  • January 16, 2025

I assume it is saying about the Oracle DB grants as in iFS Cloud I have checked the serviceengapp configuration and other things which were working fine earlier. Can you guide me what else can be done in this case please.

Alexander Heinze
Superhero (Employee)
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Can you check https://community.ifs.com/service-touch-apps-mwo-mro-43/ifs-cloud-mwo-service-demystified-24r2-54213, chapter User Permissions/Security Groups? 

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
S
M
2 people like this
  • S
    SamiL
  • M
    MANI0202
S
Sidekick (Employee)
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  • SamiL
  • Sidekick (Employee)
  • 119 replies
  • January 16, 2025

If you still need to edit the Oracle grants, you need to request that with a ticket in the case of managed cloud.

If you are hosting it on-prem as a remote deployment, then your DBA should be able to do it.

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