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Hi,

We are running IFS10 Update 11.

I’m a bit confused about the setup of Logical Printers, Task Template and Printer Agent.

My example:

First I add a brand new logical printer named My New Printer. Then I add the printer to my User ID.

Logical Printers
User Printer

I go to Customer Order and print a Customer Order Confirmation on My New Printer.

I then go to Print Manager. The error message says that the selected printer agent is not mapped to any printer agent.

Print Manager

The thing is, I haven’t added the printer to the Task Template and still the application message says that the message used the template PROCESSING_PRINT_JOBS.

Application Messages

 

Is this some kind of setting I’ve missed? That is, even though I haven’t added the Logical Printer to any Task Template it’s picked up by one.

It was my understanding that if I don’t add the Logical Printer to any Task Template I would end up with another error (something along the lines of “no report formatter setup for the printer”).

Do you have the IFS print agent running on any of your servers?

This message can appear when it you have a logical printer, but IFS cant find a running print agent.

Do you have the IFS print agent running on any of your servers?

This message can appear when it you have a logical printer, but IFS cant find a running print agent.

Hi yes, the above screenshots are from our test environment, and there we have the IFS printer agent  (Java version) installed on the application server.

Ok, can you check the configuration on your Print Agent and check that it has a mapping for Logical printer MY_NEW_PRINTER.  It should be in the printagent_conf.xml file and look like the following:

  <PRINTER_MAPPINGS>    <PRINTER_MAPPING>      <LOGICAL>MY_NEW_PRINTER</LOGICAL>       <PHYSICAL></PHYSICAL>     </PRINTER_MAPPING>  </PRINTER_MAPPINGS>

Further details are found here: https://docs.ifs.com/techdocs/foundation1/020_installation/400_installation_options/005_operational_reporting/020_install_print_agents/default.htm

Ok, can you check the configuration on your Print Agent and check that it has a mapping for Logical printer MY_NEW_PRINTER.  It should be in the printagent_conf.xml file and look like the following:

  <PRINTER_MAPPINGS>    <PRINTER_MAPPING>      <LOGICAL>MY_NEW_PRINTER</LOGICAL>       <PHYSICAL></PHYSICAL>     </PRINTER_MAPPING>  </PRINTER_MAPPINGS>

Further details are found here: https://docs.ifs.com/techdocs/foundation1/020_installation/400_installation_options/005_operational_reporting/020_install_print_agents/default.htm

Nope, no mapping for the printer MY_NEW_PRINTER in the config file and I can’t find it in the remote_printer_mapping_tab table.

And double checking the Task Template PROCESSING_PRINT_JOBS the printer MY_NEW_PRINTER is not added there.

Have I misunderstod something here?

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