​@IFSRUNINNOVAL if I understood your scenario, from an IFS perspective you are dealing with 2  customers (meaning you expect money from 2 different places)

• the real customer -  will pay 80%
• the organization which provides the subsidies - will pay 20%

In such a case you would need 2 different Customer Orders with a 20% and 80% discount on the same part no. In order to link the 2 COs, you could think of creating some persistent custom field and have your users update the value manually.

I can’t think of any standard functionality that would cover this requirement.

Hi, 

I’m sorry but I don’t see a second customer order as a solution. With a second customer order (unless then matching sales parts with non-inventory sales parts) you would have double cost of goods sold, double values in sales history, double sales - granted with discounts.  The accounting - postings would probably create inappropriate entries.  Can it work? maybe but very difficult and history / statistics would not match reality.  

I see this more as an invoicing issue.   Not knowing the legal requirements for your country, maybe consider 2 instant invoices for the net invoice adjustment.  One II would be -20% for the credit to the original sales, the other would be +20 for the subsidy.  You would need details on the invoices to explain why the adjusting invoices, The accounting on the instant invoice can be anything that would be needed.    A custom report (if needed) could provide all the details you need. 

Other options exist for the invoicing- but in any event, I see this as an invoice need / process. Two customer orders (IMO) would cause greater difficulties. 

You are essentially reducing the AR for the original invoice customer and billing a different customer for the subsidy.  

In other markets - the subsidy could be 100% outside IFS, meaning the IFS customer would request a subsidy from another entity (government or other). The entity responsible for the subsidy would send funds to the IFS customer. That part is outside IFS. I’ve seen that before. 

Best regards, 

Thomas

Thank’s ​@Thomas Peterson   ​@Marcel.Ausan 

I agree with Thomas; creating a new customer order is not desirable (as the same item would be sold twice, leading to issues such as, statistics, stock management if the item is stored, etc..).

This is more of a billing issue than an order management one, and we are bound by French regulations.

​@Thomas Peterson  If I understand your proposal correctly, it would be preferable to use instant invoicing. However, in that case, how can the invoice be linked to the order? Instant invoicing is based on sales objects, not orders if i’m not mistaken.

Thank’s in advanced 

Hi, 

Instant invoice was an option. 

The II sales objects like you write are different.  But you can set up any number of sales objects representing anything.  I have had a couple clients (very unique need in Automotive) create II sales objects = the sales parts. 

Instant invoice can reference other data such as an invoice or customer order. 

That’s really an important part as you can include any information you need.  

In your case, you need to review the instant invoice as well as French regulations in order to test the use of the II.  

Another option could be external cust invoices. Downside of this is IFS has no formal print invoice from this flow. You would need to create your own invoice report. 

I tried testing the credit invoice process, but unfortunately, I did not see a way to create the invoice for the subsidy for customer 2 (as an example).  I was unable to allocate any significant time to test. 

After you get a process (for example if II can fill the needs) you can look to automate.  I have seen mods that allow external files to create the instant invoice.    Another option would be to use the data migration job to add records (lines) to an instant invoice header. In other words, create the invoice, then with the excel add on and the migration job you should be able to load the lines. 

Hope this helps. 

Best regards, 

Thomas

​@Thomas Peterson do you references do documentation on how to use instance invoice to reference a customer order or a regular invoice please?

Look in the instant invoice header area - save then see more information.  Many options exist including the reference invoice series - when you enter (for example CD) you then can select one of the invoices. Or use Customer reference, or creators reference, or Invoice text, or in the lines create invoice line text.  

​@Thomas Peterson  any idea on how the deduction groups work and the impact on the instant invoice please?

On the instant invoice header More Information page i have the following : 

I have referenced the invoice of my customer order and added a deduction group, but the price is not retrived on the instance invoice.