Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi, One technician is unable to connect to the mobile application on his device with this error message :”Meaning : “Connection failure” in title.Network error.ServiceServiceMethod not allowed. Mobile app was reset, installed on another device, but does not work anymore for this user. Yet, he’s able to access to the application using chrome on his laptop. What can cause this error ? NB : this is on a production app….. BRLaurence

If multiple concurrent users are accessing a lobby and the data is set to refresh automatically, will FSM run the SQL query once (at predefined data refresh interval) and send the data over to users or run the query separately for each user who has the lobby open?  

Hi,I have a problem when posting the following command in XML Poster (to read column mi_xml in  i_xml_to_m5 table to perform inbound integration) ,   an error telling that object “i_xml “ is unknown. <perform_process_itable>  <parameters>    <table_name>i_xml_to_m5</table_name>    <mi_sequence>123</mi_sequence>  </parameters></perform_process_itable> Result : <perform_process_itable_result>  <result type="Exception">    <error>      <application_error>        <severity>ERROR</severity>        <message>Objet métier « i_xml » non reconnu. Contactez votre administrateur système pour obtenir de l'aide.</message>      </application_error>    </error>  </result></perform_process_itable_result> Could you help ? Thanks,Best Regards,Abdelmajid

Hi,a basic question about FSM inboud integration using middle table i_xml_to_m5In the documentation, i understood that the field mi_sequence will be generated automatically, so i don’t  need to put it in the insert SQL statement but i meet an error message indicating that this field doesn’t allow NULL..Below SQL Statement and the error.. Could you help ?Is it a bug or do we need to put the mi_sequence field in the insert statement ? Thanks,Best Regards,Abdelmajid INSERT INTO  i_xml_to_m5 (mi_xml,status, mi_reference) values ('<perform_inbound_integration><parameters><mapping_name>REQUEST_INT_TO_FSM</mapping_name><xml_import><request><place_id>S08133</place_id>  <currency>USD</currency><status>OP</status><request_text><text>This is text</text><text_line_code>MISC</text_line_code></request_text>  </request></xml_import></parameters></perform_inbound_integration

In the FSM Smart Client, we can insert an address to the system using the “Address” window.The mandatory fields are only the “Address” and “City”. Once we provide those data and save, we could see that the FSM automatically, updates the Latitude and the Longitude. It locates the specific location in the map as well. Could you please let me know how these data is being filled? Further, I noticed that different customers/environments hold different data for the below 4 (auto filled) fields. Would like to know how to do this configuration as well. Thank you for any help you can offer.!

in FSM Update 11 Release Notes:The FSMPSO Integration has been enhanced to allow private activities (work calendar exceptions) to be imported to FSM from PSO. Users will now be able to maintain work calendar exceptions in either FSM or PSO and have full visibility of this data in both systems. This enhancement requires PSO 6 Update 7 or greater in addition to FSM 6 Update 11 However, we are not seeing this occur. Is there some additional setup required?

Hi,I have a problem when i try to export an XML to o_xml_from_m5  table,  with  “Test Integration map”  button using the basic map XML attachedI use the basic message routing rule attached that writes in the table o_xml_from_m5 of FSMI have below error message in integration log.Failed to write to outbound table: Cannot insert the value NULL into column 'mi_sequence', table 'sogefsmtstdb.dbo.o_xml_from_m5'; column does not allow nulls. INSERT fails.The statement has been terminated.Can you help, thanks,Abdelmajid

Hi, Is it possible to change the datetime format for the AdHoc reports extracted from FSM?The image below shows the result, but it’s easy to work with this formats at excel Best regrds,

Hi Experts,If I trigger an outbound integration based on a task status change, is there a way for me to send the logged in user (user_id or email of the user who changed the task status) as a field of the outbound message? 

Hello, Noob question.I have recently installed FSM6u13. The installation was succesfull, but now I have no idea what pwd to use for the ADMIN person.I can open the login screen of the client but I don’t know what password to use: Furthermore I could see in the person table that the pwd for Admin is expired: Any ideas how I could login to the newly installed FSM environment? Unfortunately this is not covered in the installation guide.

Hello all.  I know this forum has not seen much use so I am not sure who, if anyone will see this, but I am interested to know if any of you track ro could easily find you ration of support staff to direct techs in your service organizations.  We are running at 16-17% which I am counting as mnagers, schedulers and internal call center support staff divides by the total service employment.  the balance being actual van driving , wrench turning techs.  I have no idea if this is good or a bit management heavy.  I realize this will differ by industry.  Just curious what other are experiencing.

Can anyone please help me understand or point me to the documentation on when the ‘Inspection Note’ can be edited in the Work Task general screen? Our users are struggling with this after the upgrade to Apps10. thanks

Hi, If we remotely initialise a users Mobile App, how long does the request stay in the system. i.e. if they were off work for say 2 weeks for example, would it initialse when they next log on? 

Hi,  We have configured several AdHoc Reports and change the App Parameter ADHOC_ROW_LIMIT to 1M, nevertheless when we extract it, the number of rows is limited to 10K.We already tried to change the App Parameter MAX_ROWS to more than 10K, but there is a core validation which does not allow. Is it possible to extract more than 10K of rows at AdHoc Reports?  Best regards,João Oliveira

Usually we select tables like this:<hierarchy_select>  <attrs>    <attr>person.person_id</attr>  </attrs>  <primary_table>person</primary_table>  <from>    <table>person</table>  </from></hierarchy_select>But I want to select a view in the same manner<hierarchy_select>  <attrs>    <attr>subcon_team_tasks_grid_christine.person_id</attr>  </attrs>  <primary_table>subcon_team_tasks_grid_christine</primary_table>  <from>    <table>subcon_team_tasks_grid_christine</table>  </from></hierarchy_select> However this gives error:<metrix_response>  <result type="Exception">    <error>      <system_error>        <severity>ERROR</severity>        <message>Unrecognized business object 'subcon_team_tasks_grid_christine'. Contact your system administrator for assistance.</message>      </system_error>    &l

It would be nice to have a search panel available for the product_structure screen to search for certain products, models etc.

Dear Experts,With the latest FSM6U13 release an enhancement was made so that the object groups defined in FSM are sent to PSO via the integration, eliminating the need to restrict data access using separate datasets.Could someone please explain how to setup this configuration correctly as many customers and partners have come across sync issues on this. Thanks, Minindu

How do i get a script to fire on FSM6 form fields and the field has been updated? I have tried ‘AfterValueChanged’ and ‘TextChanged’ but neither fire the script when the value is updated. ‘LostFocus’ fires, but i dont want to use that as it fires when the lookup appears. Thanks in advance

Hi Is there a way of limiting the records that I pulled back for the overdue commitment screen. This is normally accessible from the link at the bottom of the home screen. It is just that we have noticed that there has cancelled jobs in the listI’m guessing that there is a where clause script somewhere. Quite urgent as the client is chasing this thanks David

Hello,Is there a way to specify a default filename when printing client reports? (FSM 6.5)When we use the print button we see a preview of the PDF version of the report and the default file name will be something like: REQUESTS_SERV_67c439a7-e9fc-413d-8d4c-44879a55ff4e.pdfI’d like to change that name, or at least remove all the extra stuff so we get REQUESTS_SERV.pdf to match the rdlc file name.  Ideally we could append the request ID, or some other useful value. Is this possible? Thanks!

Hi all,Can I know what governs the work status of a resource in the FSM Schedule Board. I have observed this work status can be either ‘Off Shift’ or ‘On Shift’. But as shown in the screenshot below, it shows ‘Off Shift’ even though the resource has a shift at the current time.  I am curious whether this is a product bug or if this ‘Work Status’ means something else.Thanks in advance,Dulshan.

Can it be possible to show only one lobby dashboard to user in lobby over view screen ?Current scenario is there are lots of  baseline and configured lobbies but we want to show them only 2 lobbies in the overview screen of lobbywe cannot assign lobby into person or role screen as it is initial screen and will open only one dashboard lobby.We want to have overview screen of lobby or can create any other screen so that only relevant lobby can be shown to user.

If the METRIX account password has expired in FSM. Will this have an impact on the other mobile users' logins as well?

Relating to: We are using the report set button on Smart Client task screen to create a field service and timesheet report directly from that screen. This is working on Smart Client but not on Web Client.It looks like that the report params, defined in the report admin menu, are not passed on, when using the report set button on web client. Therefore the report can't be created successfully.My first assumption is that this needs to be handled via client scripts for Web Client.My second assumptions is that the report set button is then not supported for Web Client as client scripts can't be assigned to the report set button. Therefore it needs to be replaced by specific buttons for each report.Are my assumptions correct? Will the report set button be supported in a higher version in baseline without using configured client scripts?

I would like to change FSM mobile logo 208