Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

csandersSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi!We’re running FSM 6.5 and recently moved our FSM installation to a new server. Our production environment is up and working fine, but we’re having an issue with our dev environment.In Dev, when opening any request I get the error “Unrecognized business object 'Payment'”Dev is an exact copy of prod so I’m not sure why this is happening. The request screen in both environments does reference the Payment table. And the table exists in both DB’s & FSM metadata.The only thing that I know IT did differently on the new server is they updated the web.config file so I can now select Prod or Dev from the dropdown on the login screen. Previously I had two separate clients. Could it be related to that?Any help is appreciated.Thanks!

767

11 months ago

SHRNLKDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Offset changes

In some countries the offset between GR Time and UTC changes twice a year. Tasks that were created when the offset was +2, when the offset changed to +3, the UI was displaying wrong values.Are there any recommendations or suggestions available to address this issue?

442

11 months ago

TatKkkkkRDo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Max row in mobile sync rule

Hi Team,Can we lower the row max query, if the table has more records in the table.Eg: Part able has 60000 and i need to give 50000 in row max.Can this be achieved in sync rule. Thank you

211

11 months ago

cgkougkoulSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Stress test strategy

Hi Community, Is there any specific API we should target for stress testing? Are there any smoke tests we could perform to our infrastracture in order to assess the auto scaling functionality on azure VMSS? Thank you,Charalampos

441

11 months ago

rfedorchukSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Event log - clarification

Hi,I’m getting an error in PSO events:Warning SRG Invalid user or password. sacoWhat is the app type = SRG? My dataset appears to be running so it’s not a complete failure. Thanks,Rob

502

11 months ago

qquacSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

UI Designer Client vs Web. XML Issue

I created a list view but on the smart client I receive the below error. When I try the web client, there is no error. Does anyone know what the issue might be?

351

11 months ago

AnupamaHNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Documentation on Mobile sync error management

Hi FSM experts,Appreciate if you could help me locate a detailed documentation on mobile sync error management.Kind regards,Anupama Nagahawatta

673

11 months ago

ZEPWAYNEHDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PM Action Work order generation

Hi All, I have PM actions set up in one of our test environments. What a work order is generated from the PM action the work order and work tasks are at status of released. However when I have duplicated this in another environment the work order and work tasks stay at status New. can any advise if there is a parameter that i need to update to get them to go straight to status released We are using IFS Cloud 23 R1

1202

11 months ago

mondasDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6.12 - AzureRM changes

Our understanding is that Azure will retire the AzureRM technology on February 27, 2024.We are on IFS FSM 6.12. Does IFS FSM 6.12 use AzureRM just for upgrades or does it also use it for the runtime?Put another way, will our IFS FSM 6.12 application stop working after February 27, 2024?Thanks,

221

11 months ago

brjDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Cycle/Physical Count Stock On Hand Values

When presented with a cycle count or physical count in FSM Mobile the balance on hand values are still available/visible within the mobile Stock screen. Is there a way to hide or not display the balance on hand while there is an open cycle or physical count document for the part and truck place? The value on hand should not be visible for compliance reasons while doing a stock count to get an accurate physical count of the part.

881

11 months ago

elenpelDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Removing Raw Format Option in Task Screen Data Export

Hi all!Currently, users on task screen have the option to export data in either raw or formatted format, as you can see in the screenshot. However, for our specific requirements, we are looking to remove the raw data format option.Is there a way of modifying the export options in the task screen?Thank you all in advance! Best regards and happy new year!

262

11 months ago

ChingLSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

[FSM] lookup in the advance search for the custom table

Hello,I have a question related to the lookup setting for the custom table.I've created a custom table where I can store the data set. I would like to know if it's possible to configure the CODE field to become a lookup field only in advanced search in order to filter the current data set of the same table.It's not possible to set up the lookup directly in the custom metadata because that would restrict me from creating a new data set in this table as it would always require selecting something existing from the table. Thank you in advance for your kind help.

441

11 months ago

Alexander HeinzeSuperhero (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Cloud - Next-Generation Service Management demystified (23R1)

A couple of releases back, IFS introduced Next-Generation Service Management (a.k.a. Request Management or NGSM). While the primary focus of Enterprise Service Management (“ESM”, which was already available in Apps 8/9/10) was the service of company-owned equipment, NGSM was developed to better support customer service processes, remove unneeded complexity, and address additional scenarios (such as offering a service for a generic model, not a serialized asset, which is often required in B2C scenarios).To help the community better understand NGSM and how it compares to ESM, I have created the below document. Just like IFS Cloud - Scheduling demystified (23R1) | IFS Community this is NOT an official IFS document, however it was created in collaboration with R&D.If you have corrections, feedback, ideas - please do share so we can incorporate them.

4124

11 months ago

Alexander HeinzeSuperhero (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Cloud - Scheduling demystified (23R1)

Following the positive feedback for "Scheduling demystified (22R2)" I have updated the document for the latest IFS Cloud release. 40% more pages, all new features plus some troubleshooting help. Again, this is NOT an official IFS document, however it was created in collaboration with R&D and there is work going on to release something similar with the product itself. Hence my ask - if you have corrections, feedback, ideas - please do share so we can incorporate them.

5718

11 months ago

niteshSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Getting Communication Errors in PSO

Getting Communication Errors in PSO, Any idea what needs to be checked?

312

11 months ago

niteshSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Task are getting created and Finished by IFS_PSO_IFS_PSO

I have seen a strange behavior in IFS web client 6.21, where the tasks are getting created and finished by IFS_PSO_IFS_PSO, Any comments on this? other image

623

11 months ago

TDCMANIRULDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to use conditional operator in output parameter expression of a business rule

How to use conditional operator in output parameter expression of a business rule. I use the conditional operator like “task.user_def8!=6883?KABEL_C:FIBERKABEL_C”. But getting the error“The expression 'task.user_def8!=6883?KABEL_C:FIBERKABEL_C' contains unexpected syntax. The operation '!=' cannot be performed between operands 6883 and 6883.” Any idea why it is failing?

511

11 months ago

GaSoGBSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

23R2 - Work Task/Scheduling Information - Appointment Mode

Hi All,Does anyone know how to set a value to ‘Appointment Mode’? Looks like this is a new feature in 23R2.

1284

11 months ago

SuryaSenSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What are 'Extracts' in FSM and how do they impact the sync rules?

In FSM, we have extracts, which are set up for most tables for which we have sync rules. Why are extracts needed and will sync rule for a table work without an extract setup for the table?

931

11 months ago

SowmiyaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO

Hi,Is there any way possible in PSO to restrict the scheduling of a specific Activity_type and its corresponding Activity? Currently, we need to exclude a particular activity_type and its associated Activity from the LOAD file, but manually removing activity_type ,activity tags and their associated tags from LOAD file is proving to be quite challenging.

796

11 months ago

SowmiyaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM TO PSO

Hi,How can I introduce object_deletion from fsm to pso in integration?

301

11 months ago

ChingLSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

[FSM]Default the value of a field in the lookup popup screen

Hello,I am currently having an issue with defaulting the value in a lookup screen. I have attempted to enter the default value in the properties of the field, but it is not being displayed in the field. I have also tried using the Lookup Navigation of that field and entered the search criteria along with the value. However, the value is only displayed when I click the loope icon of that field on the Lookup , and the pop-up shows the default value that I have inputted in the Lookup Navigation. What users would like to see is the default value being displayed when they click A BUTTON , which triggers the lookup popup screen. The lookup popup should be populated, and the defaulted value should be displayed without the need to click the loope in the popup again to have their default value. Is there a way to manage this through configuration, without the need to create any custom script?I would greatly appreciate your help. Thank you in advance.Btw, FSM 6U23 is used for this scenario.

652

1 year ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6 Business Rule Sequence

Hi, Seem to be having an issue with Business Rules not executing in the correct order. I have two Custom Processes on the same table (TASK_TEXT) one updates a record using XML, the other sends out a notification based upon this update. They both have the same execution point (Commit read or insert) and the execution sequence for the update is a lower number than the execution sequence for the notification, yet the notification goes out before the update. Any ideas please? Thanks

703

1 year ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Display More than 4 weeks Shift in PSO

Hi Team,Is there any possiblity to set 4 weeks visiblity for particular dataset.We are having more than 20+ Dataset, we want 4 weeks data to be visible only for 1 dataset.Regards,Shiyaz

797

1 year ago

RehaanDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Regarding Time Zone issues from FSM to PSO

Hi Team,I have Set MWM_SERVER_TIME_ZONE_ID in Scheduling APP Param as “UTC”When i tried to create Non availability and Tasks towards PSO, its not showing correct time zone in PSO.Iam having Resources in different Time zone PST, MST, EST & CST.example: I have set Non Availablity in FSM for PST resources for 10:00 to 13:00. Person Place time zone is PST. In PSO: Its Showing as 07:00 Am to 10:00AM, which is 3hrs before the Non availability assigned in FSM. This issue is happening for all the different time zone too.. May i know how FSM is updating the Time zone to PSO & How to solve the above issue. Regards,Rehaan

864

1 year ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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