Skip to main content

For a single user the coordinator is not auto-populating. 

In the prepare work order screen, CO information tab, the coordinator does not fill in automatically. 

 

The default coordinator is setup for the user on site.

Hi @Edie,

Could you please mention, this user is a employee of the company?

And also please advice the ‘Reported By’ field in the Prepare Work Order is fetched or Its empty?



Thanks in Advance!

Best Regards,
Roshan

Hi @Edie 

Is there a service contract added to the Work Order?

There you can also add a coordinator and this one is fetched to the work order.

If the field coordinator on the service contract is empty, then the field will also be empty on the work order.

That was the first thing which cam in my mind.

Hope this helps,

Robert Kool

Hi @Edie,

Could you please mention, this user is a employee of the company?

And also please advice the ‘Reported By’ field in the Prepare Work Order is fetched or Its empty?



Thanks in Advance!

Best Regards,
Roshan

Yes it does appear. Anything known ? can be any basic data setting ?

Hi @Edie 

Is there a service contract added to the Work Order?

There you can also add a coordinator and this one is fetched to the work order.

If the field coordinator on the service contract is empty, then the field will also be empty on the work order.

That was the first thing which cam in my mind.

Hope this helps,

Robert Kool

I did verify , its not connected to a service contract ? Any other suggestions ?

Final conclusion after investigation. The issue persist in RND environments as well. Hence, it seems an application in App version 8. 

Reply


Terms & ConditionsCookie settings