Hi,
if you do come across a technician reporting the error below whilst using an Apple device, and on Mobile Universal (the issue has been addressed in Mobile Edge), it is due to them logging on using their email address which is longer than 30 characters, for example, 36 characters, as per a recent issue. The current Mobile Universal limitation is 30 characters, so to get around this, advise the technician to log out of his account, perform a ‘Switch User’ and then log in with his employee id (this will be less than 30 characters).
Interestingly, i found that using an email address >30 characters, did not present an issue when accessing Mobile Universal on an Android device - in this particular scenario, a Samsung A70.
