if one comes across the following alert within Mobile Edge repeatedly whilst working on an order, please be aware that that the alert is being caused by the fact the tabs defined within MOE -10117 are missing in MOE -10113, therefore the default workflow will be used.
it can annoying but the technician can still continue working and complete the order. The solution in this example, is to re-add the ‘bsafe’ value back into MOE -10113 and then get the technicians to log off and back on again.
+15Just a quick note: The ‘bsafe’ option is custom (and therefore won’t appear for the majority of our customers). It’s important to coordinate the settings on MOE -10117 and MOE -10113...MOE -10113 controls the Work Order Cards that are shown and the exact order in which they are displayed vertically and MOE -10117 controls the Work Flow order settings as technicians navigate through the cards using the Up/Down arrow controls), so for the smoothest navigation you want to keep the order of the entries in synch.
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