About the Community

Another great year for the community thanks to the continued support of our members. This year we had:The 4,881 new members takes us to just over 19k members, 44% of which are customers, 23% partners and 24% IFSers. Please continue to tell your co-workers about the community, the more people we have visiting the site the more questions will be answered!All these metrics represent individuals; people who have contributed - asking, reading, responding, and collaborating. We’d like to recognize a few of these people, as our: Best All Around: 

Hi All,How can we see the resolution time (SLA) based for each reported cases under Gold Support. Also, what is standard case response time and resolution time for reported cases under gold support?  

I’m have tried to config as below but can’t send message from the system. could you help to support ?    

Hey, I have a question about the chat feature in assyst:https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:ChatI would like to be able to partition the assyst users acting as service desk agents(for chat) by service department. Is there any way to do this?As I understand it, by default all assyst users(service desk agents) all go in one pool of available chatters and they are assigned contact users to respond to on a round robin basis. However, consider that we have a HR department and a general IT department and we want contact users who initiate chats from a HR ticket to go to HR agents and IT tickets to go to IT agents. Is there a way to achieve this?

Hi,Would like to find out if I can stop myself being allocated any items when I am not working. For example when on annual leave. Don’t want anything being passed to me that would exceed the SLA, before I am able to look at the item. Thanks.

I get this message when I’m trying to login to IFS portalParameters in the customized error page:Transaction ID = 519733-PPE0Session ID = -Violation Category = APPFW_SIGNATURE_MATCHViolation Log = CEF:0|Citrix|NetScaler|NS13.1|APPFW|APPFW_SIGNATURE_MATCH|6|src=165.1.243.106 spt=49448 method=GET request=https://portal.ifsworld.com/ msg=Signature violation rule ID 6414: web-misc novell groupwise messenger accept-language header buffer overflow attempt cn1=4989252 cn2=519733 cs1=WAF_PRO_PROD cs2=PPE0 cs4=ALERT cs5=2023 cs6=web-misc act=blockedSession Cookie : -

Hi All,After a UPD installation is there are any performance issues be faced by the customers in IFS App 10 . And is it able to resolve these performance issues by re-publishing and synchronizing the custom fields on related logical units.

Hi,anybody knows how can i change to TAB to ENTER like  move to the next line? Where iI can find this options in IFS APP 9

Hello Community!I'm facing challenges while attempting to apply conditional formatting to a column containing checkboxes. I aim to have the row highlighted in a specific color based on whether the checkbox is checked or not. Despite trying the following approach, I haven't achieved success.Appreciate any assistance./David  

 There is a possibility to add an image as background for a lobby element:IEE lobby element: Couter with following parametersparameters adjusted in IEEResult in Aurena LobbyIt seems that this behavior in Aurena is a bug. The expected effect should be a 10% transparent image mixed with a 20% transparent yellow background. In IEE it is ok, in Aurena not.Addition there is a second nearly similar effect: A list-element with a transparent background color works in Aurena as expected. But if you expa

Hello, I’m hoping someone can help me, we have run into an issue and our assyst Admin is unable tor resolve it.Essential in the DEV environment, I am trying to demo how a process works, I’ve been added to all the SVDs in the process, but when I try to close a task, I get a rights error. Another user has the same issue. even if I re-assign the task to myself. I also noticed a discrepancy in the error messages depending, if I tried to close the task in assystWEB, or from the Process Manager App.Detailsin assystWEB I receive this errorYou do not have rights to amend this processes - the event to which it is attached is not assigned to your service department.One or more of the above errors was generated attempting to create Task Events from the process 'Account:Delete'. There may be a configuration issue preventing you from progressing this process. If you are not sure why this is happening, please contact your administrator for furthe

Hi, I already have access to the IFS Community with my work email address and a user name. I am now trying to register for the service centre for support purposes as well. If I try and register for that, it says that I already have an email address registered for that, but if I try and login to the service centre with my email address registered for the community, it says that email account is not a valid one. I cannot find any option for people like me already registered on the community site to additionally register for the service centre / customer support and FTP with my  same work email address . 

Currently, when an email is received, the format of the contact's name is as shown in the screenshot below -   The original format in the received email, as seen in the above screenshot, is lastname,firstname.   Panel creates the contact in the same name format - Is it possible for the name to be automatically formatted as FirstName.LastName in the panel without requiring the user to manually edit the first/last names in the panel? So that when they create a customer contact via the panel, the name format is correct.

We have several Sites on our IFS system.  One of the sites, I get an error that states User is not authorized to cancel an invoice.  How do I add myself as a user to cancel invoices?

I am in the process of setting up users to report their employees times using the time card. I have provided access to the TimeCardManagerHandling projection and still does not give them access. I have tested other projections as well and all still gives them the same error about not having granted permission. I am not sure if there is a better way than the debug console to help find the projection I am looking for. Thanks. 

Filamatic, a division of National Instrument, LLC, is a leading manufacturer of industrial packaging machinery for pharmaceutical, cosmetic, biotech, and chemical specialty industries located in Baltimore, Maryland. Our success over the last 70 years is attributed to exceeding our customers’ expectations by providing products and services which offer a superior value proposition, striving to create a great working environment for our employees and driving continuous process improvement initiatives.We are hiring for an on-site ERP/Information Systems Manager. This role is responsible for overseeing the implementation and ongoing support of a cloud-based ERP system, developing a comprehensive data analytics framework, managing a legacy SharePoint environment inclusive of various reports using RDL and SQL, and managing the IT and Cyber Security vendor and contractors. The ideal candidate will have expertise in ERP systems in a machinery manufacturing or capital

Hi all,Good day...IFS cloud 22R2 has almost 14 IFS syntax function for user to find various data.(Annenx X)Can anyone help to show various example on how to use IFS Syntax Function in Annnex A to retrive data header in Annex B ? Annex A Sample Syntax Function:=/!=/>=>/<=/<=/</../`/!`/%/!%/<>/!<>/;Annex B Sample Data Header:Date, Year, Period,Amount,Cost Centre, Project, Assets, Project Details,User ID  Best regardsAby  

IFS Apps 10 Update 15 LIVE Database.  We are running backgrounds Jobs - and one of the jobs is showing a Warning. This jobs is for Heavy Clean up - and error is showing has failed due to Value too large for Column IFSAPP. (Please see attached image)  Would this be slowing down the performance of  IFS. Is there anything we can do to clear this warning.  

I am looking to restrict users to having to utilize the list of values when entering a customer’s address in the General Address Info on the Customer Record.Right now, the IFS native field is both free type and has the option to use the list of values.Is there a way to lock the field so that it is no longer free type - and users HAVE to use the list of values? Any help here is much appreciated  

Is it a bad idea to grant IFSCONNECT access to sites?  Are the any negative consequences?

IFS recommends customers to stay evergreen and upgrade to the latest version to enjoy the latest improvements and any new enhancements. With regards to PSO, any software defects will only be corrected in the latest version released (e.g. PSO 6.x) via the service updates(e.g. PSO 6.x.x.x). No defects will be corrected as hot fixes in older versions. 

Just a heads up post for all to acknowledge that the Community Solution Area discussions, the topics, the individual posts,  the personal details of members and message histories and many documents are all viewable in public internet without the need to log in. Logging in gives you the possibility to post and have access to some additional content.The ones seeking ways for cyber attacks, the competitors, the sellers all can have valuable content from here.Especially important to acknowledge this when sharing certain details about yourself and the companies you work with. They are open for all to see.My expectation would be that all the content would require a log in and the registration woul have a saparate verification to identify and prevent fake identities and accounts. Of course the openness has advantages too and several big players like Microsoft and Oracle have similar open communities too where yu can read without a registration or login. There is also s

Has anyone worked with cloud computing consultants recently? What criteria did you use to select them, and were you satisfied with the services they provided for your cloud migration or optimization project . Cloud Computing Consultants are seasoned experts who play a pivotal role in guiding organizations through the complexities of cloud technology. With their extensive knowledge of cloud platforms, these consultants help businesses make informed decisions, optimize resources, and enhance security. They specialize in areas such as cloud strategy development, cost management, and compliance. The invaluable support and insights provided by cloud computing consultants empower businesses to harness the full potential of the cloud, enabling them to stay competitive, agile, and secure in today's digital landscape."

Hi!I was redirected here with following Question:“I tried working with split and interrupt activity and found some interesting behavior. If I don't have implicit breaks defined in the shift, the process behaves correctly, the original long activity will be divided and the urgent activity will be scheduled. However, if there is an implicit break in the shift, then the original activity is not split and the urgent activity is not planned at all.Could you please advise me what I need to set so that it splits even with an implicit break?PSO StandaloneThanks for help! “In attachments I am sending saved schedule, please and thank you for Help!

Hi, I am trying to find a screen on IFS that will show me which documents (attachments) are not checked in or not approved/released. Is there a screen to show properties of all attachments to IFS? Or all attachments on customer orders etc? Thanks