Hi @daniel.sokolowski 

if you know your username you can reset your password with this link: IFS Password Reset (ifsworld.com)

Thanks for quick answer. I suppose this link allows to reset password to Portal. But not to support.ifs.com (or perhaps I don’t understand something). 

To better clarify: I’m going to support.ifs.com webpage (screen: IFS_support.png). I’m putting there login: accdaniel and them I’m being redirected to next login page (IFS_support_1.png), whre I have to put my email address and password. My question is about that particular pass.

The passwords should be the same.

On the second screenshot are you sure that you put your e-mail address there?

In my case I enter my username instead of e-mail address. For example: CORPNET\USERNAME

Hi Daniel,

i am facing exactly the same problem. There seems no way to reset the password for the mail address. Any ideas would be highly appreciated.

Best regards

Kai

Me too - it seems to be the ADFS password that seems to be the issue.

Thanks,

Alex

Any password issues that cannot be resolved with the KBA on resetting passwords can be addressed by emailing services@ifs.com; they can check your accounts and sort out password issues. 

Hi all,

my problem has been resolved: instead of using the mail-address you have to use the IFS user name. In my case is the mail address if2ks@dmc-grpoup.com. But the related user is DVBKAISUDENN. Using this user i was able to reset the password in: https://portal.ifsworld.com/get_pwd/?_ga=2.16593014.1754958926.1675858953-491782032.1655284269

Best regards

Kai

I’m trying to reset my password using the link but get an error, do you know who I can contact?

Hello, was there a fix for this? I’m getting this same error as well. I reset via the ifs.com website but the second login page I’m still receiving the expired password issue.

This is what I received from the IFS services team and it worked for me:
 

Please reset your password here: https://portal.ifsworld.com/get_pwd/

You’ll need to find what your User ID is.

When you login to the new IFS Service Center, it does remember the password you tried to enter, so please use Incognito mode the first time you login in.

So please try incognito mode within Chrome, click the 3 dots to the top right of the browser and then ’New Incognito window’.

Paste this web address: https://support.ifs.com

First page enter your business e-mail
Second page enter your business e-mail and your new password