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Global Support Policy

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Do Gooder
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Hi,

Can someone share the link to the Global Support Policy please?

Alternatively, where can I find the RPO and RTO SLAs?

Best answer by Sachini Epa

Hi @hamada.fayad,

Kindly find the Global Support Policy attached.

Thanks,

Sachini

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4 replies

S
Do Gooder (Employee)
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  • Sachini Epa
  • Do Gooder (Employee)
  • 11 replies
  • Answer
  • July 20, 2022

Hi @hamada.fayad,

Kindly find the Global Support Policy attached.

Thanks,

Sachini

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Asela Munasinghe
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    hamada.fayad
H
Do Gooder
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  • hamada.fayad
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  • Do Gooder
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  • July 20, 2022

Thank you Sachini.

Asela Munasinghe
Superhero (Customer)
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@Sachini Epa if I have questions related to this Support Policy, who shall I direct them to? 

If an answer helps solve your question, don't forget to chose 'best answer' for the benefit of others
KristenGastaldo
Superhero
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@Asela Munasinghe - You can contact your account rep or ask here: 

https://community.ifs.com/support-services-faqs-282/do-you-have-a-customer-service-question-10930

 

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