Error logging into Cloud

What’s the start page for the users? Can you try and change the home page for one, and log in again?

@anmise The start page is the standard IFS Welcome page.  I changed it to another home page for my user account and it did not help.

Can you please check the REMOTE_ASSISTANCE_CUSTOMER_TAB? There should be only one record in that table. Delete any that are not relevant. 

@anmise I have checked the REMOTE_ASSISTANCE_CUSTOMER_TAB and there is only one record in it.

has this issue been fixed? what is the solution?

@ZWZSMOULD No it has not.

Dear @MikeB_EC 

What permissions have you granted to your user?

Maybe you are missing grants for the RemoteAssistance which is installed in your system.

Might be a check on startup. Just a guess. 

Kind regards,

Tobias

Can you check if you have component FNDREM installed, and if it’s active in the the “Installed Components” page?

This issue is back in 23R1 - is there a workaround / resolution for this issue?

I also experienced this issue in 23.1.6,  is there a workaround or solution for this issue?

Hi,

Is there a solution for this issue?

BR,

Thenuka

Hi,

I’m also facing same issue on 23R2,Is there a solution for this ?

@Ranil Fernando 

I am also facing the same issue on 23R2, and I have checked the REMOTE_ASSISTANCE_CUSTOMER_TAB, but there are no records.