I am currently experiencing the following when logging into our Cloud instance using any account other than IFSAPP.
Error:
Metadata not found.
Date = 2022-11-03T12:18:17.445Z
Request Id = fbfbf77c-1b7f-46e7-ba9d-bbfd21081cb5
Client version = 22.1.5.20220804125354.0
Once the error is dismissed the system seems to run fine. TIA for any help on this.
I am also facing the same issue on 23R2, and I have checked the REMOTE_ASSISTANCE_CUSTOMER_TAB, but there are no records.
Hi,
I’m also facing same issue on 23R2,Is there a solution for this ?
+8
Hi,
Is there a solution for this issue?
BR,
Thenuka
I also experienced this issue in 23.1.6, is there a workaround or solution for this issue?
This issue is back in 23R1 - is there a workaround / resolution for this issue?
Can you check if you have component FNDREM installed, and if it’s active in the the “Installed Components” page?
+14
Dear
What permissions have you granted to your user?
Maybe you are missing grants for the RemoteAssistance which is installed in your system.
Might be a check on startup. Just a guess.
Kind regards,
Tobias
has this issue been fixed? what is the solution?
Can you please check the REMOTE_ASSISTANCE_CUSTOMER_TAB? There should be only one record in that table. Delete any that are not relevant.
I am currently experiencing the following when logging into our Cloud instance using any account other than IFSAPP.
Error:
Metadata not found.
Date = 2022-11-03T12:18:17.445Z
Request Id = fbfbf77c-1b7f-46e7-ba9d-bbfd21081cb5
Client version = 22.1.5.20220804125354.0
Once the error is dismissed the system seems to run fine. TIA for any help on this.
What’s the start page for the users? Can you try and change the home page for one, and log in again?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
