Skip to main content
Solved

Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator.


Forum|alt.badge.img+15

Hi All,

Any idea about this error, please?

I’m getting this when trying to print invoices from the Customer Analysis window.

Email notifications send without issues for a different company when I follow the same process.

 

Error while sending data... 
Caused by: javax.mail.AuthenticationFailedException: 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator. [AM0PR04CA0039.eurprd04.prod.outlook.com]

 

I really appreciate your valuable opinions.

Thank you in Advance.

Best answer by MitDenukN

We were able to solve this issue by turning off the 2FA for the mailbox.

View original
Did this topic help you find an answer to your question?

6 replies

Forum|alt.badge.img+10
  • Hero (Customer)
  • 126 replies
  • July 25, 2022

Looks like a problem in your MAIL_SENDER1.  You must have entered a user and a password and they are not correct for the account your are attempting to use for email.

Solution Manager > Integration > Setup IFS Connect

Integration → Connector Senders → MAIL_SENDER1


Forum|alt.badge.img+15
  • Author
  • 277 replies
  • July 26, 2022

Hi @mwilson , Thank you for your opinion.

 

 


Forum|alt.badge.img+15
  • Author
  • 277 replies
  • Answer
  • July 26, 2022

We were able to solve this issue by turning off the 2FA for the mailbox.


Forum|alt.badge.img+1
  • Do Gooder
  • 2 replies
  • August 17, 2023

Where did you turn off the 2FA for the mailbox?


Forum|alt.badge.img+1
  • Do Gooder
  • 2 replies
  • August 17, 2023

Thanks for your help in advance. 


Forum|alt.badge.img+15
  • Author
  • 277 replies
  • August 17, 2023

Hi @clarkzeng, I’m sorry, I’m not sure about that. our IT team did that for us.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings