+9Hi All,
Users are not able to create a Customer Order from the Work Order RMB option
The Customer Order is typically used to send free warranty replacement parts to the Customer. See a sample work order in the screenshot , the customer handling option (RMB) is not available.
Customer is connected to the WO but the option is not available. Does anyone know the reason for that?
Thanks & Best Regards,
Nipun
Best answer by Kushan Jayasinghe
Hi Nipun,
The following example is from our core.
Please check the below steps whether this Customer Handling tick has been unticked.
Step 1:
Step 2:
Best regards,
Kushan
+9Hi Nipun,
The following example is from our core.
Please check the below steps whether this Customer Handling tick has been unticked.
Step 1:
Step 2:
Best regards,
Kushan
+9Hi
I followed your instructions but the Customer Handling checkbox was already checked. Is there any specific reason?
Thanks & Best Regards,
Nipun
+9Hi
As I previously mentioned, this is the core behaviour, and I hope you have this problem with a customer Env. Get some technical assistance from your colleagues.
Cheers,
Kushan
+9+9Plesure 
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